Fingerprinting & Background Screening Specialist (Entry-Level)

First Contact HR; Fort Washington (Montgomery County); On-site; USD 21,000 - 30,000; Full time

Job summary

First Contact HR is seeking an Enrollment Specialist to conduct electronic fingerprinting and support background screening processes. This entry-level role involves operating fingerprinting equipment, navigating databases, and providing strong customer service daily.

The position requires basic office skills, teamwork, and the ability to handle administrative duties such as clearances and records research. Training will cover federal and state program requirements and related software tools.

Qualifications

• Customer service experience required.
• Proficiency in Microsoft Office Suite is required.
• Previous experience processing credentials preferred.
• Knowledge of basic business terminology and office procedures.
• Above average people skills.
• Enjoy working in a team environment.
• Minimum one (1) year applicable experience.

Responsibilities

• Greet applicants and guests.
• Facilitate applicant progress through the First Contact HR process.
• Perform data entry.
• Conduct fingerprinting for federal and state programs (e.g., TSA pre-check).
• Conduct ink and live-scan FBI fingerprinting.
• Assist with or perform drug-screening as required.
• Answer incoming calls and direct to appropriate area.
• Troubleshoot fingerprinting equipment and software/hardware issues.
• Verify applicant identity and scan documents into the database.
• Complete biometric and data capture paperwork for each applicant.
• Adhere to employment policies.
• Perform administrative duties such as state clearances and records research.
• Maintain waiting area and back room in neat condition.

Skills

Customer service

MS Office

Credentials processing

Office procedures

People skills

Teamwork

Experience (1 year)

Tools

Fingerprinting equipment

Job description

First Contact HR is seeking an Enrollment Specialist to conduct electronic fingerprinting and support background screening processes. This entry-level role involves operating fingerprinting equipment, navigating databases, and providing strong customer service daily.

The position requires basic office skills, teamwork, and the ability to handle administrative duties such as clearances and records research. Training will cover federal and state program requirements and related software tools.