Enrollment Specialist

FAMILY RESOURCE CENTER OF NORTHWEST OHIO INC; Findlay (OH); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Health Insurance

Health Savings Account (HSA)

Teladoc

Dental Insurance

Vision Insurance

Life and AD&D Insurance

Voluntary Life Insurance

Employee Assistance Program (EAP)

PTO

Paid Holidays

403(b) Retirement

Job summary

Family Resource Center of Northwest Ohio Inc in Findlay, OH is seeking an Admin Support specialist to assist clients with registration, billing, and insurance enrollment, serving as the first point of contact.

Under the Enrollment Supervisor, you will help clients explore financial options, educate families on payment methods, and coordinate with providers to ensure timely payments and accurate data.

Qualifications

• HSD/GED required with preferred healthcare exposure.
• Experience with registration, billing, claims or insurance preferred.
• Strong customer service skills and teamwork.

Responsibilities

• Assist clients with registration and explain payment options.
• Enroll patients in applicable insurance programs and set up payment plans.
• Prepare and scan client forms across multiple systems.
• Support front desk and billing workflow and pre-registration by phone.

Skills

Customer service

Attention to detail

Microsoft Office

Billing & Registration

Education

HS/GED

Tools

Microsoft Office

HRIS

EHR

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

5-Admin Support Findlay, OH, US

Salary Range: $15.00 To $17.00 Hourly

Who are you?

You are a caring and dedicated professional who has obtained a HSD/GED with preferred experience in a healthcare role related to registration, billing, claims, or insurance. You will have customer service skills and the ability to work with a variety of team members in different departments, providing services across the organization.

In this role you will regularly use various computer apps including Microsoft Office, our HRIS, EHR and other online systems, with multiple logins often simultaneously.
You have the ability to obtain an Ohio Driver's License, maintain auto insurance, earn CPR/First Aid certification, and be willing to submit to background check and fingerprinting.

Write your next chapter:

Under the guidance of the Enrollment Supervisor, you will deliver customer service to our clients, clinicians and stakeholders by discovering the best financial options by engaging and enrolling potential clients with the most appropriate financial resources.

How you'll make a difference in your role:

Welcome clients into our care and help them get started on their individual recovery journeys by being their first point of contact. You will assist clients through the registration process and educate clients, guardians, and/or client's family members on methods of payment for services. You will also work with eligible clients to apply for applicable assistance programs and advise them on appropriate payment plans; this will include enrolling patients with insurance, Board and Medicaid when needed with applicable follow through with mental health board enrollments to ensure payment is successful.

You have an eye for detail to assure that accurate data is collected while performing client registration functions; this includes appropriate forms are being completed and scanned into the clients' charts through various systems. Examine account activity, identify any potential problems, and initiate appropriate actions/resolutions.

Understand the ins and outs of the front desk operations and billing workflow to be able to communicate requirements and any potential issues. Notify clients of any important information that they need to be aware of prior to their appointment. Complete pre-registration by phone for clients who are scheduled for their first appointment.

Who are we?

We are a team of passionate individuals who provide prevention and specialized behavioral health and substance abuse services to individuals, children and families in our communities to strengthen family life and promote personal growth. We offer a nurturing environment focused on personal growth and self-care through training and the development of skills. Our agency is dedicated to supplying employees with the necessary skills and tools necessary to be successful in their roles.

• Health Insurance
• Health Savings Account (HSA)
• Teladoc
• Dental Insurance
• Vision Insurance
• Life and AD&D Insurance
• Voluntary Life Insurance
• Employee Assistance Program (EAP)
• PTO
• Paid Holidays
• 403(b) Retirement

Family Resource Center is an Equal Opportunity Employer and a Drug Free Work Place, with policies prohibiting the use, possession, and/or distribution of medical marijuana as well as smoking, vaping, or other use of tobacco on our premises. We base employment on qualifications, merit, and organizational/community need. Our goal is to be a diverse workforce representative of the citizens we serve. If you require accommodations for the application process or to perform the essential job functions due to a disability, please contact the Human Resources Department at [e-mail] . We are committed to providing appropriate accommodations to ensure equal opportunities for all applicants.