Enrollment Services Specialist II

Georgia Institute of Technology

Atlanta (GA)

On-site

USD 25,000 - 32,000

Full time

5 days ago

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Job summary

Georgia Tech’s Office of Graduate Education seeks an Enrollment Services Specialist II to support graduate admissions and enrollment operations. The role reviews credentials, maintains records, and collaborates across the Institute to ensure accurate, policy-compliant admissions processing.

The position involves data workflows, CRM and SIS administration, and serving as a liaison to campus partners on admissions policies. A collaborative team supports candidates through the admissions journey.

Qualifications

Experience in admissions/enrollment management is preferred.
Experience evaluating domestic and international credentials is desired.
Strong data management and reporting skills.

Responsibilities

Update and maintain admissions records in admissions and enrollment management software, ensuring accurate applicant data and processing required documents.
Support key recruitment and yield initiatives, representing the Institute and assisting prospects, applicants, students, and campus stakeholders.
Manage multi-channel communications (phone, email, ticketing) and execute resolution protocols for inquiries to ensure accuracy and service standards.
Provide technical guidance on applicant completion criteria and document submission workflows for enrollment.
Coordinate with admissions managers and technical staff on system issues and process improvements.
Perform other duties as assigned.

Skills

Data entry

Customer service

Communications

Slate CRM

Transcript evaluation

Enrollment software

Education

Associate's degree

Bachelor's degree

Tools

Slate CRM

Banner SIS

Document imaging

Job description

Job Details

Job ID: 305154

Location: Atlanta, Georgia

Employment Type: Full-Time

Employment Term: Regular

About Us

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our strategic plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech

Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values

Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:

1. Students are our top priority.
2. We strive for excellence.
3. We thrive on diversity.
4. We celebrate collaboration.
5. We champion innovation.
6. We safeguard freedom of inquiry and expression.
7. We nurture the wellbeing of our community.
8. We act ethically.
9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

Department Information

The Office of Graduate Education is seeking an Enrollment Services Specialist II to support graduate admissions and enrollment services. As a critical member of Georgia Tech's graduate enrollment management team, this role helps recruit and enroll a highly qualified and diverse applicant pool across the Institute's colleges and campuses. Supporting the review and processing of more than 40,000 graduate applications annually, the successful candidate will maintain admissions records, review academic credentials and supporting documentation, assist applicants and graduate programs, and collaborate with campus partners to ensure accurate, efficient, and policy-compliant admissions operations. You will join a collaborative team of more than 20 admissions professionals dedicated to helping prospective students successfully navigate the admissions process and begin their graduate studies at Georgia Tech

Job Summary

This position executes technical validation, verification, and compliance auditing of domestic and international academic credentials with the graduate enrollment pipeline. Administers data workflows across admissions CRM and Student Information Systems, reconciles applicant and student records., and maps global education frameworks to institutional equivalency standards. Serves as a functional liaison to campus partners on admissions policies and procedures, resolves workflows bottlenecks, and supports data-driven recruitment and yield initiatives.

This position typically will advise and counsel: Admissions staff. This position will supervise: N/A

Responsibilities

Job Duty 1 - Update and maintain admissions records in admissions and enrollment management software, ensuring accurate applicant data, processing required documents, and running reports and queries to support decision-making and daily operations.
Job Duty 2 - Participate in key recruitment and yield initiatives, representing the Institute and providing high-quality support to prospects, applicants, students, and campus stakeholders to advance strategic enrollment goals.
Job Duty 3 - Manage multi-channel communications (phone, email, ticketing system), executing resolution protocols for inquiries from prospects, applicants, students, and graduate programs, and campus departments to ensure operational accuracy and service standards.
Job Duty 4 - Deliver technical guidance regarding applicant completion criteria, document submission workflows for enrollment, and the interpretation of intuitional admissions requirements.
Job Duty 5 - Coordinate with admissions managers and technical staff on system issues and process improvements.
Job Duty 6 - Perform other duties as assigned

Required Qualifications

Educational Requirements

High school diploma, GED Certificate or Vocational School Diploma

Required Experience

Two to three years of job-related experience.

Preferred Qualifications

Preferred Educational Qualifications

Associate's degree or Bachelor's degree.

Preferred Experience

Three to five years of job-related experience.

Knowledge, Skills, & Abilities

ABILITIES

-Competency in domestic and international academic credential evaluation and transcript authentication.
-Knowledge of enrollment management frameworks, lifecycle workflows, and yield optimization strategies.
-Ability to rapidly cross-train and deploy emerging institutional software and specialized technical tools.
-Advanced technical communication skills for multi-stakeholder cross-functional coordination.
-Service delivery metrics management within an academic operations infrastructure.
-Preferred proficiency in higher education enterprise systems (e.g., Slate CRM, Banner SIS) and document imaging platforms.

SKILLS

This job requires basic skills in data entry and verification, customer service, and communications as applied within a university admissions office. Skills in use of office related and specialized computer applications is required. Preferred qualifications include: experience with admissions and enrollment management software (ie Slate), admissions, and transcript/credential evaluation experience.

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia ("USG") and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual's race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

Other Information