Enrollment Services Specialist - Hybrid Role

University of North Carolina - Charlotte; Charlotte (NC); Híbrido; USD 39 000 - 54 000; Tempo integral

Resumo da oferta

University of North Carolina - Charlotte is seeking an Enrollment Services Specialist in a one-stop student service role at Niner Central. You will assist with financial aid, registration, student accounts, and residency questions, ensuring first-contact resolution and seamless inter-office handoffs.

The position requires interpreting federal, state, UNC System, and university policies to resolve routine and complex issues, using Salesforce, Banner, TouchNet, and related systems.

Qualificações

• Bachelor's degree or an equivalent combination of education and experience.
• Preferred experience in higher education student services and high-volume multi-channel customer service.
• Experience with CRM or student information systems such as Salesforce, Banner, or TouchNet is preferred.

Responsabilidades

• Provide student-centered service across Financial Aid, Registration, Student Accounts, and Residency, aiming for first-contact resolution.
• Interpret and apply policies to resolve routine and complex student issues within delegated authority.
• Review student records and enrollment information using Salesforce, Banner, TouchNet, and other systems.
• Assist students and families by phone, email, chat, text, virtual appointments, and in person.
• Coordinate with campus partners to resolve issues through consultations and escalations.
• Identify recurring issues and suggest process and technology improvements.
• Support recruitment, orientation, and events while protecting FERPA and PCI data.
• Achieve defined proficiency within 90 days after training.

Conhecimentos

Customer service

Communication

Conflict resolution

Active listening

Formação académica

Bachelor's degree or equivalent

Ferramentas

Salesforce

Banner

TouchNet

Descrição da oferta de emprego

University of North Carolina - Charlotte is seeking an Enrollment Services Specialist in a one-stop student service role at Niner Central. You will assist with financial aid, registration, student accounts, and residency questions, ensuring first-contact resolution and seamless inter-office handoffs.

The position requires interpreting federal, state, UNC System, and university policies to resolve routine and complex issues, using Salesforce, Banner, TouchNet, and related systems.