Enrollment Specialist

ivytech; South Bend (IN); On-site; USD 41,000 - 43,000; Full time

Benefits offered by this job

Health insurance

Dental plan

Vision plan

Employee Assistance Program

Wellness program

Retirement plan

Tuition assistance

Paid time off

Flexible work arrangements

Parental leave

Job summary

Ivy Tech Community College in South Bend, IN seeks an Enrollment Specialist to guide newly admitted students from application through the start of their first semester. You will coach students through enrollment steps, assist with course registration, and connect them with campus resources to promote first-semester success; strong communication and organizational skills are essential.

Your role includes advising on degree programs and prerequisites, developing academic plans, and supporting

Qualifications

• Associate degree required.
• Strong interpersonal and oral/written communication skills.
• Strong administrative and computer skills.
• Ability to take initiative and exercise independent judgment in applying college policies.
• Flexibility to attend meetings or events outside normal working hours.
• Ability to work collaboratively in a team environment.

Responsibilities

• Coach newly admitted students through enrollment steps and prepare them for the first weeks of classes.
• Manage a caseload to promote retention, persistence, and student success.
• Maintain up-to-date case notes in electronic student record systems.
• Assist with assessment processes and refer students to appropriate resources.
• Advise on degree programs, prerequisites, and course scheduling; assist with registration and financial aid guidance.

Skills

Interpersonal skills

Communication skills

Administrative skills

Computer skills

Team collaboration

Education

Associate degree

Job description

The Enrollment Specialist (ES) provides support for students as they navigate the college system from application through the first several weeks of their first semester. Emphasis is placed on guiding newly admitted students through enrollment steps, course registration, and initial engagement to promote first-semester success.

The ES helps students identify challenges, define goals, and access campus and community resources to foster persistence. This role requires proficiency in processes related to assessment, first-semester advising, registration, financial aid, and business support services.

Supervision Received: Director of Enrollment Services Supervision Given: None Classification: E-1 Compensation: Salary, $41,000-$43,000

Major Responsibilities

• Conduct targeted outreach to newly admitted students to coach them through enrollment steps and prepare them for the first weeks of classes.
• Manage a caseload to promote retention, persistence, and student success through proactive interactions and interventions.
• Maintain and monitor case notes in electronic student record systems.

Assessment Support:

• Assist students with assessment processes, including reviewing and applying assessment waivers.
• Make referrals to appropriate resources such as study materials, the Tutoring Center, or the academic advising center.

First Semester Advising:

• Advise students on degree programs, prerequisites, and course scheduling.
• Assist students in developing individualized Academic Completion Plans that outline course sequencing, milestones, and strategies to support timely degree completion and academic success.
• Maintain up-to-date knowledge of college programs and policies to provide accurate advising.

Registration Support:

• Counsel and assist students with online registration and the Degree Completion Tracker system.
• Answer registration-related questions and guide students through scheduling processes.

Financial Aid Support:

• Provide general guidance and make referrals to the Financial Aid Office regarding FAFSA, verification, loan eligibility, scholarships, work-study, and state/federal awards.

Business Support:

• Respond to inquiries related to bookstore accounts, fund disbursements, tuition and fees, payment options and payment plans, accounts, collections, refunds, and bursar holds.
• Refer students to the Business Office as needed.

Participate in training, education, and professional development activities as necessary to stay current with the skills and knowledge required to perform the duties of the job.

This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.

• Associate degree required.
• Strong interpersonal and oral/written communication skills with the ability to positively interact with students, staff, and faculty.
• Strong administrative and computer skills.
• Ability to take initiative and exercise independent judgment in applying college policies.
• Flexibility to attend meetings or events outside normal working hours.
• Ability to work collaboratively in a team environment.

Ivy Tech is committed to supporting the well-being, growth, and financial security of our full-time faculty and staff. Our comprehensive benefits package includes:

• Health & Wellness

  Multiple medical plan options paired with a Health Savings Account with a generous employer contribution

• Dental plan with no-cost preventive services and coverage for orthodontia

• Vision plan with low-cost exams and allowances for glasses or contact lenses

• Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources

• Wellness program with opportunities to earn $250 in Wellness Rewards

• Flexible Spending Accounts for healthcare (limited purpose) and dependent care

• Retirement & Financial Security

  • 10% employer retirement contribution, fully vested after two years
  • Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
  • Short-term and long-term disability benefits

• Fee remission for employees, spouses, and dependent children

• Tuition assistance for undergraduate, graduate, and doctoral programs

• Paid professional development opportunities

• Work-Life Balance

  • Generous paid time off, including vacation, sick leave, holidays, and winter recess
  • Flexible work arrangements where available
  • Paid childbirth recovery leave (8 weeks)
  • Paid parental leave (4 weeks)

• Eligibility for Public Service Loan Forgiveness

• Additional discounts on gym memberships, transportation, and various retail services

Ivy Tech is proud to offer benefits that support your health, your family, and your future-because when our employees thr