Enrollment Services Director I - CA

park; California; On-site; USD 110,000 - 140,000; Full time

Job summary

Park University is seeking an Enrollment Services Director I to oversee enrollment, academic, and campus operations at a California location. You will serve as the on-site representative, engaging with students, instructors, and community partners to drive enrollment and retention.

The role collaborates with Admissions, Marketing, and Enrollment teams to meet recruitment goals, manage records, labs, and classrooms, and coordinate with ESOs and building leadership to ensure policy alignment.

Qualifications

• Bachelor's degree in an applicable field.
• Minimum 2 years of operations/management experience; higher ed preferred.
• Excellent oral and written communication skills.
• Exceptional customer service skills; able to work with diverse students.
• Strong computer skills and ability to learn new software quickly; hardware knowledge.

Responsibilities

• Oversee daily administrative operations of the site, including logistics, records, and reporting.
• Maintain computer labs and classrooms; ensure records are scanned and monthly reports submitted.
• Act as on-site connector for online and hybrid students; provide localized outreach and guidance.
• Meet enrollment goals monthly, quarterly, and annually; coordinate with students on financial aid and registration.
• Collaborate with Admissions, Marketing, and Enrollment teams to recruit online students locally.
• Coordinate with ESOs and Building Leadership to ensure policy alignment and enrollment growth.
• Develop term and year course schedules; manage classroom assignments.
• Support retention through regular check-ins and proactive interventions.
• Provide feedback to leadership on regional demand and opportunities for online enrollment strategy.

Skills

Customer service

Communication

MS Office

Learning agility

Detail oriented

Multitasking

Problem solving

Education

Bachelor's degree

Tools

MS Office

Job description

The Enrollment Services Director I oversees enrollment, academic, and all other operational aspects of a specific campus location(s). This position serves as the University's on-site representative responsible for identifying and engaging the installation in enrollment and community outreach initiatives.

Position Accountabilities

• Responsible for the daily administrative operations of the site, including logistical aspects, record- keeping and reporting. Maintain computer labs and classrooms. Ensure administrative records are properly scanned, filed and submit monthly reports as required . Serve as the on-site resource for instructors concerning facility and equipment needs.
• Serve as a key on-site connector for online and hybrid students affiliated with their campus center , providing localized outreach, guidance, and relationship management throughout the enrollment lifecycle.
• Meet monthly, quarterly, and annual recruitment goals in order to enroll students. Execute proactive and intentional notifications to students to complete necessary financial aid, registration and confirmation, active-duty military and Veteran's benefits when applicable, and associated processes to ensure successful enrollment.
• Collaborate with Parkville admissions, marketing, and enrollment teams to support the recruitment of online students by promoting Park University's online programs to local military, corporate, and community partners tied to the region.
• Execute targeted outreach and follow-up strategies to cultivate online prospects, including virtual information sessions, one-to-one consultations, and coordinated communications aligned with Park's broader enrollment strategy.
• Support the conversion of online inquiries and applicants by reinforcing program fit, degree pathways, military and employer benefits, and available student support services.
• Act as a steward for online students connected to the Campus Center by facilitating smooth handoffs between enrollment, academic advising, and student support functions to promote persistence and retention.
• Provide feedback to University leadership on regional demand, barriers, and opportunities related to online student recruitment and engagement to inform Park's overall online enrollment strategy.
• C o lla b o rate with the Ed u cation S e rvices O fficer ( ES O ) or B u il d i n g L a nd l o r d to en s u re a dh e r e n ce to installati o n p o licies and p r o ced u res . B u il d part n ers h i p s with l o cal or g a n izati on s t o s u pport e n r o ll m e n t g rowt h . Assist with n e w s t ud e n t recr u it m e n t efforts. Co o r d i nate with University Relations and Development for site s p ecific ad v e rtisi n g and d egree p ro g ram mar k eting i n itiat iv es. Responsible for the overarching A2E local strategy to foster quality enrollment growth by developing strategic pathways with partnering organizations .
• D e velop b o t h term and one - y ear c o u rse s ch ed u les in conjunction with Academic Affairs . Ma nag e c l assr o o m assig nm ents . Work closely with t h e Regional Aca d e m ic Direct o r w h er e assig n e d .
• Meet term and year retention goals for your specific profile of students. Execute regularly scheduled check-ins for each student during progress to degree. Mitigate stop outs relative to Satisfactory Academic Progress, financial/personal distress, low attendance and/or academic performance, or general dissatisfaction by utilizing risk alerts and contacting students in a timely manner .
• Work with students and appropriate departments to ensure provision of needed support services, such as Academic Support, Career Development, Campus Center Staff, Military and Veteran Student Services, and more. Provide basic information to students and connect students with these resource areas by setting appointments and conducting follow - up check-ins. Ensure students are aware of other services available, such as Counseling Center, Library, computer labs, Academic Advising and more.

Physical Requirements

• Must be able to navigate Campus Center locations which may require walking and climbing stairs.
• Standing, lifting, carrying and basic use hand tools.
• Visual acuity and ability to hear and communicate.
• Founded in 187

Position Requirements:

• Bachelor's d e gr e e in a p pr o p riate field required .
• M ini m u m 2 y ears of e x peri e n ce preferred i n op e rati o ns an d m anage m ent . P r ef e r at least 1 y ear of t h at e xp e ri e n ce in h i gh e r e ducati o n.
• E x celle n t o ral a n d written comm un icati o n s k ills.
• E x ce p ti on al cust o r ser v ice s k ills . M u st b e a b le to work with a d i v e rse st ud e nt a n d fac u lty p op u tai o n.
• Strong c o m pu ter s k ills, proficie n cy with M S Office pr o d u ct s u ite. A b ility t o qu ic k ly learn n e w c o m pu ter s o f t ware progr a m s . S u fficient k nowled g e o f c om pu ter h ardwar e .
• Detail o rie n ted, or g a n ized a n d a b ility to m u l t i-tas k .