Enrollment Services Advisor II

Texas A&M University; San Antonio (TX); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Texas A&M University - San Antonio is seeking an Enrollment Services Advisor II to provide front-line student support and information regarding admissions, financial aid, and enrollment procedures. The role involves coordinating with a team, maintaining databases, and assisting with outreach events and orientations.

The position requires a Bachelor’s degree or higher and at least two years of related experience, with strong communication skills and the ability to work with a diverse student

Qualifications

• Bachelor’s degree or higher in related field.
• Two (2) years of related experience.
• Strong verbal and written communication skills; ability to work with diverse student populations.

Responsibilities

• Provide customer service to students, faculty, and staff via phone and email.
• Advise students on financial aid and admissions decisions.
• Maintain and update databases and tracking reports (CRM, Banner, CISCO, QLess, JIRA).
• Assist in planning events and outreach related to recruitment and financial aid.
• Participate in New Student Orientation and support enrollment processes.
• Help ensure adherence to policies and respond to enrollment questions.

Skills

Customer service

Communication

Multitasking

Teamwork

Training

Education

Bachelor’s degree

Tools

Element451

Banner

CISCO

QLess

JIRA

Job description

Job TitleEnrollment Services Advisor II Agency Texas A&M University - San Antonio Department Welcome Center Proposed Minimum SalaryCommensurate Job LocationSan Antonio, Texas Job TypeStaff

Job Description

The Enrollment Services Advisor II, under general supervision, provides customer service to students, faculty, and staff through various communication channels. Offers information regarding University services and information related to admissions, academics, registration procedures, advising services, residency, transcripts, academic programs, and financial aid. Provides training and leadership to other staff and student workers.

Responsibilities

• Provides customer service to students, faculty, and staff who phone in and email inquiries.
• Advises students and helps in the decision‑making process regarding financial aid and admission status for new and current students.
• Prepares and maintains database with information sent to prospective students and ensures that follow‑up contact is made with students who have expressed interest in the University.
• Oversees daily customer flow of the Enrollment Services Center walk‑in visits and inbound calls; monitors call queues and in person queues.
• Maintains database of inbound and outbound call communication results to prospective students regarding applying for admission and registration.
• Assists Director and Assistant Director in monitoring departmental tracking and reporting using various reporting mechanisms including but not limited to: CRM (Element451), Banner, CISCO, QLess, JIRA.
• Resolves concerns of students and issues related to the enrollment process.
• Review and update administrative processes and procedures.
• Assists in overseeing the Student ID Card operation in maintaining the software and equipment needed to make ID cards for all students, staff, and faculty.
• Informs current business processes to ensure students receive proper information and assistance in enrollment.
• Provides customer service to students, faculty, and staff on phone and email inquiries.
• May actively recruit and help in the decision‑making processes of financial aid and scheduling for new and current students.
• Assist the Director and Assistant Director in planning, implementing, and developing events and outreach programs related to recruitment and financial aid, such as Paying For College events and Future Jaguar Day.
• Conducts presentations and informational sessions on admissions requirements and programs.
• Some travel is required to attend special recruitment events and engagements.
• Prepares documents and correspondence for new students, including but not limited to acceptance letters and new student information packets.
• Remove student enrollment holds and use critical decisionmaking skills to ensure students matriculate from acceptance to enrollment.
• Participate in New Student Orientation events and make decisions to assist students in the enrollment process, including, but not limited to: removal of enrollment holds, awarding of financial aid, and scholarships.
• Maintains knowledge of current state, federal, and institutional policies and procedures.

Required Education and Experience

Bachelor’s degree or higher in related field. Two (2) years of related experience.

Knowledge, Skills and Abilities

Knowledge of word processing, spreadsheet, and database applications. Ability to multitask and work cooperatively with others. Strong verbal and written communication skills. Ability to multitask and work both independently and as a team. Ability to organize and make decisions. Ability to relate well with a multicultural student population. Ability to comprehend and communicate technical information effectively and diplomatically. Ability to convey customer service skills, interpersonal skills, and be detail-oriented.

Licensing / Professional Certification

None.

Physical Requirements

None. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

Supervision of Others

This position may require some supervision.

Other Requirements

Work beyond normal office hours and/or work on weekends.

Equal Opportunity/Veterans/Disability Employer

Equal Opportunity/Veterans/Disability Employer.

Summary of Employee Benefits: www.tamusa.edu/human-resources/documents/Summary-of-Employees-Benefits1.pdf
Texas A&M University-San Antonio values community engagement and encourages applicants who are committed to advancing the well‑being and prosperity of our communities.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check. The Texas A&M University System is one of the largest systems of higher education in the nation, with a statewide network of twelve universities, eight state agencies, a comprehensive health science center, Texas A&M-Fort Worth and Texas A&M-RELLIS. The A&M System is committed to providing an educational and work environment that is conducive to the personal and professional development of each employee. Each member institution provides equal opportunity and access to all students, employees and prospective employees. External Applicants - Applicants not currently employed by a Texas A&M System member may Search Postings and apply for positions within one or more A&M System members by selecting the job posting. Internal Applicants - This site lists job postings throughout The Texas A&M University System. It is intended for applicants not currently employed by a member of the system. Current employees should apply for jobs on the Internal Career site. The Texas A&M System is an Equal Opportunity/ Veterans/ Disability Employer.