Admissions Specialist IV

Texas A&M University; San Antonio (TX); On-site; USD 48,000 - 64,000; Full time

Job summary

Texas A&M University - San Antonio is seeking an Admissions Specialist IV to provide advanced customer service and operational support to prospective and current students, faculty, staff, and external constituents through multiple channels. This role serves as a subject matter expert on admissions, academic records, and university policies.

The position involves resolving complex student issues, guiding applicants through admissions and registration, delivering presentations, and supporting

Qualifications

• Associate’s degree or higher in a related field.
• Five years of related experience.
• Strong verbal and written communication skills.
• Ability to multitask and work with various stakeholders.

Responsibilities

• Provides advanced customer service to students, faculty, and staff through multiple channels.
• Offers information on admissions, academics, registration, advising, residency, transcripts, and programs.
• Resolves complex admissions information and form-related issues.
• Guides students applying for admission and online registration.
• Coordinates and supervises student workers and schedules.
• Conducts presentations and informational sessions on admissions processing and requirements.
• Completes special projects as needed.

Skills

Customer service

Communication

Multitasking

Teamwork

Presentation

Education

Associate’s degree or higher

Tools

Word processing

Excel

Database systems

Job description

Job TitleAdmissions Specialist IV Agency Texas A&M University - San Antonio Department Enrollment Management Proposed Minimum SalaryCommensurate Job LocationSan Antonio, Texas Job TypeStaff Job Description The Admissions Specialist IV, under general supervision, provides advanced customer service and operational support to prospective and current students, faculty, staff, and external constituents through multiple communication channels. The position serves as a subject matter expert on admissions, academic records (transfer articulations), and university policies and procedures.

Responsibilities include resolving complex student issues, assisting students with the admissions and registration processes, conducting presentations and informational sessions, supporting and coordinating student workers, leading special projects, and serving as a team member to promote efficient, admission processing services.

Responsibilities

• Provides advanced customer service to students, faculty, and staff through various means of communication.
• Offers information regarding university services and information related to admissions, academics, registration procedures, advising services, residency, transcripts, and academic programs.
• Resolves advanced problems of students seeking admissions information and forms.
• Guides and helps students applying for admission and registering via the internet.
• Provides advanced assistance in managing student workers and schedules.
• Conducts presentations and informational sessions on admissions processing, requirements and programs.
• Completes special projects.

Required Education and Experience

Associate’s degree or higher in related field. Five (5) years of related experience.

Knowledge, Skills and Abilities

Knowledge of word processing, spreadsheet, and database applications. Verbal and written communication skills. Ability to multitask and work cooperatively with others.

Summary of Employee Benefits: www.tamusa.edu/human-resources/documents/Summary-of-Employees-Benefits1.pdf

Texas A&M University-San Antonio values community engagement and encourages applicants who are committed to advancing the well‑being and prosperity of our communities.

Please ensure that all required documents are uploaded prior to submitting the application. Once the application is submitted, no changes or revisions can be made.

If you have issues with adding documents to your application, please contact HR at 210-784-2058. In compliance with ADA, if accommodations are needed for the application process, please contact HR at [phone]. All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer. The Texas A&M University System is one of the largest systems of higher education in the nation, with a statewide network of twelve universities, eight state agencies, a comprehensive health science center, Texas A&M‑Fort Worth and Texas A&M‑RELLIS. The A&M System is committed to providing an educational and work environment that is conducive to the personal and professional development of each employee. Each member institution provides equal opportunity and access to all students, employees and prospective employees.

External Applicants - Applicants not currently employed by a Texas A&M System member may Search Postings and apply for positions within one or more A&M System members by selecting the job posting. Internal Applicants - This site lists job postings throughout The Texas A&M University System. It is intended for applicants not currently employed by a member of the system. Current employees should apply for jobs on the Internal Career site. The Texas A&M System is an Equal Opportunity/ Veterans/ Disability Employer.