Enrollment Service Representative Spanish

InSync Consulting; San Bernardino (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

InSync Consulting is seeking a bilingual Case Services & Outreach Representative (English/Spanish) to support the CA HCO program. The role focuses on outreach, enrollment assistance, and education for beneficiaries regarding managed care options.

The ideal candidate will deliver presentations, assist with enrollment, and travel throughout San Francisco County and surrounding areas to support community members.

Qualifications

• Bilingual English and Spanish in reading and writing.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Reliable transportation and valid CA driver’s license for travel.

Responsibilities

• Conduct in-person community outreach and give presentations on enrollment options.
• Educate beneficiaries about managed care plans and help them access healthcare options.
• Assist beneficiaries with enrollment and disenrollment processes.
• Respond to questions about enrollment status, exemptions, and waivers.
• Perform data entry and maintain records in the CRM system.
• Collaborate with county staff and other enrollment representatives to support operations.
• Participate in community events and health fairs as needed.
• Provide training and guidance for new staff and county personnel.
• Follow procedures, meet quality standards, and report issues promptly.
• Travel to assigned offices and community locations across the region.

Skills

Bilingual English/Spanish

Communication skills

Organizational skills

Education

High school diploma / GED

Tools

Word

Excel

PowerPoint

Job description

Job Description

We are seeking a bilingual Case Services & Outreach Representative (English/Spanish) to support the California Health Care Options (CA HCO) program. This position provides community outreach, enrollment assistance, and education to beneficiaries regarding managed care health plans and available healthcare options.

The ideal candidate is comfortable speaking with diverse populations, delivering presentations, assisting with enrollment processes, and traveling throughout San Francisco County to support community members.

Key Responsibilities

• Conduct in-person community outreach and provide individual and group presentations on healthcare enrollment options.
• Educate beneficiaries about managed care plans and assist them in understanding and accessing their healthcare options.
• Help beneficiaries complete enrollment and disenrollment processes.
• Respond to questions regarding enrollment status, medical exemptions, and waivers.
• Perform accurate data entry and maintain detailed records in the Customer Relationship Management (CRM) system.
• Collaborate with county staff, community organizations, and other enrollment representatives to support program operations.
• Participate in community events, health fairs, and outreach activities as needed.
• Support training and guidance for new staff and provide program education to county personnel.
• Follow established procedures, meet production and quality standards, and promptly report operational issues.
• Travel to assigned offices and community locations throughout San Francisco County and surrounding counties as needed.

Qualifications

• High school diploma, GED, or equivalent.
• Fluency in both English and Spanish, including reading and writing.
• Strong verbal, written, interpersonal, and organizational skills.
• Basic computer proficiency, including Microsoft Word, Excel, and PowerPoint.
• Ability to learn new software and type at least 20 words per minute.
• Valid California driver’s license, proof of auto insurance, and reliable transportation for required travel.
• Ability to manage multiple tasks in a fast-paced, deadline-driven environment.
• Ability to work independently and collaboratively as part of a team.
• Strong attention to detail and commitment to accurate documentation.

Company Description

InSync Consulting Services is a staffing agency specializing in Healthcare, Commercial, and EOR staffing services.