Enrollment & Sales Representative

Parkour Generations Boston; Somerville (MA); Hybrid; USD 22,000 - 28,000; Full time

Benefits offered by this job

Training & growth opportunities

Free PKGB class access

Flexible remote work

Job summary

Parkour Generations Boston is hiring an Enrollment & Sales Representative to drive participation across a hybrid/remote model in Greater Boston. You will respond to inquiries, follow up with families, navigate program options, and book trials to convert leads into members.

The role emphasizes relationship-building, organized lead management, and collaboration with coaches, with remote work and occasional on-ground presence in the Boston area.

Qualifications

• Strong experience turning inquiries into participation.
• Ability to handle multiple leads and follow-ups.
• Comfort with phone, text, email, and CRM tools.

Responsibilities

• Respond quickly to new leads via phone, text, and email.
• Follow up with prospective participants and families.
• Book trials and introductory programs; convert leads into memberships.
• Maintain accurate notes in sales and registration systems.
• Coordinate with coaches and staff as needed.

Skills

Lead follow-up

CRM experience

Excellent communication

Multi-tasking

Tools

CRM software

Registration systems

Job description

ENROLLMENT & SALES REPRESENTATIVE

Parkour Generations Boston

Hybrid / Remote | Greater Boston preferred

About the Role

Parkour Generations Boston (PKGB) is looking for a personable, organized, and proactive Enrollment & Sales Representative to help more people discover parkour and find the right program for them.

PKGB operates differently from a traditional gym. Our programs take place across a network of indoor and outdoor locations, schools, recreation departments, and community partners throughout Greater Boston. Because of this, this is primarily a remote/hybrid sales and enrollment position, rather than a traditional front-desk role.

Your primary responsibility is simple: turn interest into participation.

You'll respond to new inquiries, follow up with prospective participants and families, help people navigate our programs and membership options, book trial classes and introductory programs, and convert qualified leads into ongoing participants and members.

Most work can be completed remotely by phone, text, email, and our registration systems. Boston-area candidates are strongly preferred so you can occasionally attend classes, events, staff meetings, and community programs and develop a firsthand understanding of the PKGB experience.

What You'll Do

• Respond quickly and professionally to new leads by phone, text, and email
• Conduct consistent outbound follow-up with prospective participants and families
• Help customers navigate PKGB's programs, locations, schedules, age groups, and membership options
• Book prospective participants into trial classes, introductory programs, camps, events, and other appropriate entry points
• Follow up after trials and first visits to answer questions and encourage continued participation
• Convert qualified leads and trial participants into memberships and ongoing programs
• Re-engage former participants and leads who didn't initially enroll
• Identify opportunities to connect existing participants with camps, workshops, events, memberships, and other relevant programs
• Maintain accurate notes, follow-up dates, and customer information in our sales and registration systems
• Coordinate with coaches and program staff when participants need additional guidance
• Occasionally attend classes, events, open houses, or community programs
• Track sales activity and results using a simple weekly scorecard

Who We're Looking For

Previous sales experience is strongly preferred, particularly in membership, fitness, youth programming, hospitality, education, or service-based sales.

More importantly, we're looking for someone who genuinely enjoys talking with people and is comfortable initiating conversations rather than waiting for customers to come to them.

You’ll be successful in this role if you are:

• Personable: You connect naturally with parents, adults, teens, and community members.
• Persistent: You’re comfortable following up multiple times without being pushy.
• Organized: You can manage a large number of leads, conversations, and follow-ups independently.
• Confident: You’re comfortable asking someone to register, purchase a membership, or make a decision.
• Responsive: You understand that timely follow-up can make the difference between losing and gaining a customer.
• Independent: You can manage your own workflow while remaining accountable to clear goals and results.
• Tech Comfortable: You’re comfortable learning CRM, registration, phone/text, email, and scheduling systems.
• Community Minded: You understand that good sales means connecting people with programs that are genuinely right for them.
• Coachable: You’re willing to use scripts, follow established processes, review your results, and continually improve.

Parkour experience is not required. We'll teach you what you need to know about our programs, training, and community.

Work Structure

This is a hybrid/remote position, with most sales activity conducted remotely, with a few seasonal in-person events that would benefit from being on the ground alongside our coaching team.

Because many of our customers are families and our programming takes place primarily during afternoons, evenings, and weekends, some availability during those periods is important. However, this is not a fixed front-desk position or a traditional 2-8 p.m. gym shift.

Remote responsibilities include lead response, phone calls, texting, email, follow-up, enrollment, database management, and reporting.

Occasional in-person responsibilities may include visiting classes, attending major events, participating in staff training, meeting coaches, and supporting enrollment at high-traffic programs.

Greater Boston candidates are preferred, although exceptional fully remote candidates may be considered.

Compensation & Growth

Starting pay: $16-$20/hour, depending on experience, plus commission after successful completion of training.

This position has a defined growth pathway based on performance rather than tenure. Team members can advance into Senior Sales and Enrollment Lead roles as they consistently meet enrollment, conversion, customer-service, and process standards.

Commission is tied primarily to new recurring membership revenue, allowing strong performers to meaningfully increase their earnings.

Performance is measured transparently through a weekly sales scorecard that includes metrics such as:

Lead response - Follow-ups - Bookings - Trial attendance - Conversions - Conversion rate - New recurring revenue

We care about results, but we also care about how those results are achieved. Advancement requires excellent customer service, consistent follow-through, teamwork, and alignment with PKGB's values.

Why Work With PKGB?

You’ll have the flexibility of a primarily remote position while still being connected to a unique, active community throughout Greater Boston.

You’ll receive training in our sales process and programs, free access to PKGB classes and training opportunities, and the opportunity to grow alongside an established parkour organization.

Most importantly, the people you’re talking to aren’t buying something they’ll never use. You’re helping kids, adults, and families discover movement, overcome challenges, build confidence, and become part of a community.

About Parkour Generations Boston

Parkour Generations Boston provides parkour instruction and movement education for kids, teens, adults, and older adults throughout Greater Boston. Rather than operating solely from a traditional gym, we bring parkour into communities through outdoor and indoor classes through partner programs at schools, private organizations, recreation departments, camps, community centers, and local events. Our goal is to make high-quality parkour instruction accessible to as many people as possible while building a strong, welcoming movement community.