Enrollment & Records Coordinator — Early Childhood Programs

National Children's Center, Inc.; Washington (Washington County); On-site; USD 52,000 - 64,000; Full time

Job summary

National Children’s Center, Inc. is seeking an Enrollment Administrative Coordinator to manage enrollment systems and serve as a primary contact for families, staff, and community partners. This full-time role supports front office operations and ensures accurate records and compliant billing within the Early Learning Center.

The position is based in Washington, DC, offering a standard schedule and a welcoming, organized center environment with opportunities to collaborate across programs.

Qualifications

• Associate's degree required, bachelor's degree preferred.
• 3-5 years of administrative or early childhood program experience.
• Knowledge of OSSE subsidy regulations and enrollment systems preferred.
• Strong organizational, data management, and customer service skills.
• Ability to manage confidential information with professionalism and accuracy.

Responsibilities

• Coordinate and implement ERSEA processes in compliance with OSSE regulations and Head Start Performance Standards.
• Conduct eligibility interviews, process applications, and maintain accurate waitlists based on selection criteria.
• Verify subsidy eligibility and manage voucher renewals, reviews, and tracking.
• Maintain organized, audit-ready files for enrolled, waitlisted, and exited families.
• Monitor enrollment data, prepare reports, and support reconciliation and compliance reviews.
• Build partnerships with community agencies to support recruitment and family referrals.
• Process subsidy billing documentation and collaborate with internal teams to resolve discrepancies.
• Support weekly and monthly reporting and data reconciliation efforts.
• Serve as the first point of contact by greeting visitors and responding to phone, email, and in-person inquiries.
• Maintain front office operations, including scheduling tours and family interviews, correspondence, and supply management.
• Assist with record requests, documentation, and general administrative tasks.
• Support meeting coordination, preparation of materials, and general office organization.
• Maintain confidentiality of all child and family records.
• Provide clear, professional communication to families regarding enrollment, billing, and program requirements.
• Adhere to all NCC policies and regulatory requirements.

Skills

ERSEA processes

Eligibility interviews

Data management

Customer service

Organization

Confidential records

Education

Associate's degree

Bachelor's degree

Job description

National Children’s Center, Inc. is seeking an Enrollment Administrative Coordinator to manage enrollment systems and serve as a primary contact for families, staff, and community partners. This full-time role supports front office operations and ensures accurate records and compliant billing within the Early Learning Center.

The position is based in Washington, DC, offering a standard schedule and a welcoming, organized center environment with opportunities to collaborate across programs.