Enrollment & Front Office Coordinator (Head Start)

National Children's Center (NCC); Washington (District of Columbia); On-site; USD 52,000 - 64,000; Full time

Job summary

National Children's Center, Inc. is a nonprofit organization providing services to individuals with developmental disabilities in the Washington metropolitan area.

The Enrollment Administrative Coordinator ensures compliant, efficient enrollment management and serves as a key contact for families, staff, and partners, handling records, billing support, and a welcoming center environment. The position is full-time in Washington, DC, with hours 7:30a–5:30p, and carries an annual salary of $58,100.

Responsibilities

• Coordinate and implement ERSEA processes in compliance with OSSE regulations and Head Start Performance Standards
• Conduct eligibility interviews, process applications, and maintain accurate waitlists based on selection criteria
• Verify subsidy eligibility and manage voucher renewals, reviews, and tracking
• Maintain organized, audit-ready files for enrolled, waitlisted, and exited families
• Monitor enrollment data, prepare reports, and support reconciliation and compliance reviews
• Build partnerships with community agencies to support recruitment and family referrals
• Process subsidy billing documentation and collaborate with internal teams to resolve discrepancies
• Support weekly and monthly reporting and data reconciliation efforts
• Serve as the first point of contact by greeting visitors and responding to phone, email, and in-person inquiries
• Maintain front office operations, including scheduling tours and family interviews, correspondence, and supply management
• Assist with record requests, documentation, and general administrative tasks
• Support meeting coordination, preparation of materials, and general office organization
• Maintain confidentiality of all child and family records
• Provide clear, professional communication to families regarding enrollment, billing, and program requirements
• Adhere to all NCC policies and regulatory requirements

Job description

National Children's Center, Inc. is a nonprofit organization providing services to individuals with developmental disabilities in the Washington metropolitan area.

The Enrollment Administrative Coordinator ensures compliant, efficient enrollment management and serves as a key contact for families, staff, and partners, handling records, billing support, and a welcoming center environment. The position is full-time in Washington, DC, with hours 7:30a–5:30p, and carries an annual salary of $58,100.