Enrollment Administrative Coordinator

National Children's Center (NCC); Washington (District of Columbia); On-site; USD 52,000 - 64,000; Full time

Job summary

National Children's Center, Inc. is a nonprofit organization providing services to individuals with developmental disabilities in the Washington metropolitan area.

The Enrollment Administrative Coordinator ensures compliant, efficient enrollment management and serves as a key contact for families, staff, and partners, handling records, billing support, and a welcoming center environment. The position is full-time in Washington, DC, with hours 7:30a–5:30p, and carries an annual salary of $58,100.

Responsibilities

• Coordinate and implement ERSEA processes in compliance with OSSE regulations and Head Start Performance Standards
• Conduct eligibility interviews, process applications, and maintain accurate waitlists based on selection criteria
• Verify subsidy eligibility and manage voucher renewals, reviews, and tracking
• Maintain organized, audit-ready files for enrolled, waitlisted, and exited families
• Monitor enrollment data, prepare reports, and support reconciliation and compliance reviews
• Build partnerships with community agencies to support recruitment and family referrals
• Process subsidy billing documentation and collaborate with internal teams to resolve discrepancies
• Support weekly and monthly reporting and data reconciliation efforts
• Serve as the first point of contact by greeting visitors and responding to phone, email, and in-person inquiries
• Maintain front office operations, including scheduling tours and family interviews, correspondence, and supply management
• Assist with record requests, documentation, and general administrative tasks
• Support meeting coordination, preparation of materials, and general office organization
• Maintain confidentiality of all child and family records
• Provide clear, professional communication to families regarding enrollment, billing, and program requirements
• Adhere to all NCC policies and regulatory requirements

Job description

National Children's Center, Inc. is a nonprofit organization that is one of the region’s largest non-governmental providers of services for individuals with developmental disabilities, offering an array of services to infants, toddlers, preschoolers, and adults in the Washington metropolitan area. Our mission is to provide a lifetime of opportunities for people with intellectual and developmental disabilities.

SUMMARY

The Enrollment Administrative Coordinator ensures compliant, efficient management of enrollment systems (Eligibility, Recruitment, Selection, Enrollment, and Attendance) while supporting front office operations. This role serves as a key point of contact for families, staff, and community partners, maintaining accurate records, supporting billing processes, and ensuring a welcoming and organized center environment.

SCHEDULE & LOCATION

The Early Learning Center is located on Martin Luther King, Jr. Avenue in SE Washington, DC. The hours of operation are Monday - Friday from 7:30a - 5:30p. This is a full-time position with a schedule within the center hours. This position has an annual salary of $58,100.

EDUCATION & EXPERIENCE

• Associate's degree required, bachelor's degree preferred
• 3-5 years of administrative or early childhood program experience.
• Knowledge of Early Headstart, OSSE subsidy regulations and enrollment systems preferred.
• Strong organizational, data management, and customer service skills.
• Ability to manage confidential information with professionalism and accuracy.

KEY RESPONSIBILITIES

• Coordinate and implement ERSEA processes in compliance with OSSE regulations and Head Start Performance Standards.
• Conduct eligibility interviews, process applications, and maintain accurate waitlists based on selection criteria.
• Verify subsidy eligibility and manage voucher renewals, reviews, and tracking.
• Maintain organized, audit-ready files for enrolled, waitlisted, and exited families.
• Monitor enrollment data, prepare reports, and support reconciliation and compliance reviews.
• Build partnerships with community agencies to support recruitment and family referrals.
• Process subsidy billing documentation and collaborate with internal teams to resolve discrepancies.
• Support weekly and monthly reporting and data reconciliation efforts.
• Serve as the first point of contact by greeting visitors and responding to phone, email, and in-person inquiries.
• Maintain front office operations, including scheduling tours and family interviews, correspondence, and supply management.
• Assist with record requests, documentation, and general administrative tasks.
• Support meeting coordination, preparation of materials, and general office organization.
• Maintain confidentiality of all child and family records.
• Provide clear, professional communication to families regarding enrollment, billing, and program requirements.
• Adhere to all NCC policies and regulatory requirements.

NCC is an Equal Opportunity Employer, and all qualified applicants will receive consideration without regard to race, color, creed, religion, national origin, ethnicity, gender, age, marital status, sexual orientation, disability, veteran status, or any other legally protected status.