Enrollment QA Supervisor – Medicare Operations

SCAN; Long Beach (CA); On-site; USD 72,000 - 104,000; Full time

Benefits offered by this job

Onsite work

Annual bonus program

Wellness program

PTO

11 paid holidays + floating + birthday

401(k) with employer match

Tuition reimbursement

Employee recognition program

Job summary

SCAN is seeking a Supervisor, Enrollment Quality Assurance to oversee enrollment reconciliation and operations staff for Medicare health plan members and employer groups. The role blends supervision with process improvement in a values-driven nonprofit setting.

You will manage workflows, mentor the team, ensure regulatory compliance, and coordinate across departments. This onsite California role emphasizes accuracy, audit readiness, and timely results to support member care.

Qualifications

• Bachelor's or technical degree or equivalent experience required.
• 3+ years of enrollment and reconciliation experience in health care or health plan industry.
• Demonstrated supervisory experience.
• Experience in Medicare Advantage is highly preferred.
• Leadership and problem-solving abilities.
• Strong written and verbal communication and interpersonal skills.
• Advanced Microsoft Office applications are required.

Responsibilities

• Oversee day-to-day supervision of enrollment reconciliation and operations staff.
• Monitor data workflows to ensure timely and accurate outcomes.
• Coordinate cross-functional support between Enrollment & Reconciliation and Grievance & Appeals.
• Improve processes by evaluating workflows and advising on software usage and guidelines.
• Train staff and monitor performance to meet regulatory requirements.
• Prioritize deliverables to meet department goals and objectives.
• Field escalated issues and provide guidance to the team.
• Stay informed on changes to health insurance legislation and regulations.
• Prepare reports by analyzing information and trends for management.

Skills

Supervisory experience

Data workflows

Enrollment reconciliation

Medicare Advantage knowledge

Communication skills

Leadership

Education

Bachelor's or Technical Degree

Tools

Microsoft Office

Job description

SCAN is seeking a Supervisor, Enrollment Quality Assurance to oversee enrollment reconciliation and operations staff for Medicare health plan members and employer groups. The role blends supervision with process improvement in a values-driven nonprofit setting.

You will manage workflows, mentor the team, ensure regulatory compliance, and coordinate across departments. This onsite California role emphasizes accuracy, audit readiness, and timely results to support member care.