Enrollment & Process Improvement Analyst - Hybrid (AZ)

Blue Cross Blue Shield of Arizona; Phoenix (AZ); Hybride; USD 65 000 - 90 000; Plein temps

Résumé du poste

Blue Cross Blue Shield of Arizona seeks an Enrollment Services Analyst to collaborate with business leaders, analyze workflows, and implement process improvements across Enrollment Services.

You will support day-to-day reporting, resolve system issues, and drive corporate projects to improve enrollment efficiency. A high-school diploma is required; AZ residency is preferred for hybrid work within the state.

Qualifications

• 3 years of experience in operations with knowledge of enrollment systems (All Levels)
• 3 years of experience in a professional business environment (All Levels)
• High-School Diploma or GED in general field of study (All Levels)

Responsabilités

• Analyze and research complex operational problems related to quality control and procedures in assigned unit.
• Develop and maintain system test plans with Enrollment.
• Provide project management.
• Create and/or update training material.
• Develop scopes, business requirements, measurable objectives, risk assessment and issues lists.
• Act as a liaison between management, staff, and vendors.
• Build and maintain Enrollment workflow rules within system.
• Analyze files and perform mapping from one system to another.
• Facilitate meetings at multiple levels of staff.
• Define, measure, analyze, improve and control – data driven improvement cycle for improving, optimizing and stabilizing business processes and designs.
• Identify process improvements during the measurements process and bring to area management’s attention.
• Perform high level and detailed analyses on current processes and trends that do not support desired results

Connaissances

Enrollment systems knowledge

Office software

SQL

Communication

Formation

High-School Diploma or GED

Bachelor's degree in Business Administration, Finance, Accounting, Computer Information Systems, or related field

Outils

ACCESS

SQL

XML

HTML

Description du poste

Blue Cross Blue Shield of Arizona seeks an Enrollment Services Analyst to collaborate with business leaders, analyze workflows, and implement process improvements across Enrollment Services.

You will support day-to-day reporting, resolve system issues, and drive corporate projects to improve enrollment efficiency. A high-school diploma is required; AZ residency is preferred for hybrid work within the state.