Enrollment & Graduation Services Specialist

Arizona-State-University; Tempe (AZ); On-site; USD 23,000 - 32,000; Full time

Job summary

Arizona State University on the Tempe campus seeks a detail-oriented Enrollment and Records Assistant 1 to support graduation processing and degree conferral activities. You will evaluate, verify and post degrees, and respond to inquiries from students and advisors.

The role emphasizes accuracy and customer service within University Registrar Services, with collaboration across teams and daily use of PeopleSoft and MS Office to maintain records and communicate status.

Qualifications

• High School Diploma; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
• Experience in higher education.
• Evidence of effective verbal and written communication skills.
• Experience in customer service and problem solving.
• Computer experience using MS Outlook, MS Word, MS Excel and the internet.
• Demonstrated knowledge of ASU policies and procedures.

Responsibilities

• Review degree audits and /plans of study to ensure all degree requirements will be satisfied by students who have applied to graduate.
• Review, verify student records and post degrees for students who have met all degree requirements.
• Respond daily via telephone, email or in person to inquiries from students, advisors, or department or college representatives regarding student application status, degree status or departmental procedures related to graduation; provide information and referrals as needed.
• Notify students of graduation/application status, including awarded, approved or withdrawn.
• Assist with updating, revising and maintaining internal policies and procedures.
• Add or remove certificates and concurrent degrees to student records in PeopleSoft.
• Utilize established reports to assist with workflow and delegation to other staff.
• Assist with preparation and proofreading of the university commencement program.
• Assist and facilitate diploma, e-diploma and replacement diploma orders.

Skills

Customer service

Attention to detail

Problem solving

Verbal communication

Written communication

Independent work

Tech-friendly

Education

High School Diploma

Tools

MS Outlook

MS Word

MS Excel

Internet

Job description

Arizona State University on the Tempe campus seeks a detail-oriented Enrollment and Records Assistant 1 to support graduation processing and degree conferral activities. You will evaluate, verify and post degrees, and respond to inquiries from students and advisors.

The role emphasizes accuracy and customer service within University Registrar Services, with collaboration across teams and daily use of PeopleSoft and MS Office to maintain records and communicate status.