Academic and Transfer Counselor (Part-Time Seasonal) Multiple positions

Clay Today; Springfield (MA); On-site; USD 48,000 - 54,000; Part time

Job summary

Springfield Technical Community College invites applications for Part-time Seasonal Academic & Transfer Counselors to support students during peak advising periods. You will work with faculty advisors, professional advisors, and support staff to provide holistic academic and career advising, focusing on registration, retention, and success.

Join a collaborative team delivering drop-in and group advising, referrals, and proactive outreach via phone, text, email, and chat to students; maintain

Qualifications

• Master's degree in Student Affairs, Education, Counseling, Psychology or closely related field, or equivalent combination of education, training and experience.
• 3-5 years of experience in college admissions, academic advising, career development, and program/project management.
• Strong written and oral communication, interpersonal, time-management, prioritization and customer service skills.

Responsibilities

• Provide support during peak advising and course registration periods.
• Guide major/career pathway exploration and map to an academic plan.
• Share information on programs, financial aid, and campus supports.

Skills

Analytical skills

Communication

Time management

Customer service

Teamwork

Education

Master's degree or higher in Student Affairs/ Education/ Counseling/ Psychology

Tools

Ellucian SIS

Job description

Reporting to the Assistant Dean of Student Support, Academic & Transfer Counselors (part-time seasonal), work in the Academic Advising & Transfer Center. These positions are highly collaborative, working closely with faculty advisors, professional advisors, support program advisors and coaches to provide student support for registration, retention, student success, transfer and/or completion. The Academic & Transfer Counselors (part-time seasonal) work collaboratively to ensure students are provided with individualized, holistic and proactive academic, career and transfer counseling and support. This position focuses on a flexible delivery model of drop-in and group advising services during periods of high advising and course registration demand. These positions work regularly with enrollment services including, but not limited to admissions, testing and assessment center, student financial services, the student success center, and disability services.

The Academic & Transfer Counselors (part-time seasonal), are responsible for:

• Providing support during peak advising and course registration periods.
• Providing guidance and support for major/career pathway exploration to clarify student interests, skills, and academic goals mapped to an academic plan and educational/career pathway.
• Sharing information on college programs, student support services, financial assistance, and referrals to campus supports as needed.
• Engaging in regular, proactive communication and ongoing outreach via phone, text, e-mail, chat, and one-on-one contact to students.
• Address early alerts and offer referrals to support and resources.
• Remain current on academic program requirements and career pathways; relaying this information to students Maintaining files and records of assigned students to track enrollment, retention, and graduation/transfer.
• Participate in enrollment service events and initiatives aimed at promoting the use of college-wide systems and processes such as registration, billing/payments, financial aid status, and academic status.
• Participate in enrollment services, events, and outreach initiatives including new student orientation and onboarding, welcome events, etc.
• Working cross-functionally with other teams, building customer relationships, and other special projects, as necessary.
• Participating in department, division and college-wide meetings as well as committees and professional development opportunities as assigned.
• Collaborate with colleagues from across the college to ensure a thorough understanding of resources available to students and make referrals accordingly Maintain professional knowledge of all enrollment-based functions and provide information to students about various enrollment information, including but not limited to Admissions, Testing, Financial Aid, Student Accounts, and Transfer Attend and participate in in-person trainings before the start of each high demand advising season Performing other duties and responsibilities as assigned, which do not alter the basic level of the position.

REQUIREMENTS

• Master's degree in Student Affairs, Education, Counseling, Psychology or closely related field; or possess an equivalent combination of education, training, and experience.
• 3-5 years of experience and/or training involving college admissions, academic advising, career development, and program/project management.
• Strong analytical skills and the ability to assess and negotiate complex, highly sensitive situations.
• Ability to build rapport and maintain effective, collaborative working relationships with students, internal and external colleagues, and community partners.
• Possess strong written and oral communication, interpersonal, time-management, prioritization, customer service and organizational skills.
• Demonstrated experience providing advising/coaching in an educational setting.
• Ability to maintain confidentiality and adhere to FERPA regulations, Ability to work well with a diverse group of individuals, traditionally underrepresented or under-served, first-generation, low-socioeconomic, or non-traditional populations.
• Must be team oriented and detail oriented.
• Commitment to providing excellent customer service in-person and in the virtual environment.

Preferred Qualifications

• Experience working with and supporting a culturally diverse population in a community college.
• Ellucian Student Information Systems experience.
• Bilingual or Bicultural (Spanish and English).

EQUIVALENCY STATEMENT

Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position.

WORKING CONDITIONS/PHYSICAL DEMANDS

Works in an office setting. Tasks require the ability to exert light physical effort in sedentary to light work. Must be able to remain in a stationary position 50% of the time. The individual needs to move about inside the office to access office machinery. Constantly operates a computer and other equipment i.e. copier. This person frequently communicates with students, faculty and staff. Must be able to exchange accurate information in these situations.

ADDITIONAL INFORMATION

Salary: $36.55 per hour. Interval 1 per MCCC Collective Bargaining Agreement. https://www.mass.edu/forfacstaff/classificationspecs/home.asp. Up to 18.5 hours per week (Monday-Thursday, 9 am - 5 pm, Fridays 8 am - 4 pm) during peak periods of registration. Requires flexibility to work occasional evenings and/or weekends as demand dictates.

• Benefits:No
• Union:MCCC
• Grant Funded:No
• Closing Date: Open Until Filled

All candidates must have legal authorization to work in the United States. Springfield Technical Community College is not sponsoring H1B Visa.

INFORMATION AWARENESS SECURITY TRAINING

Candidates for employment should be aware that all STCC employees are required to complete Information Awareness Security Training within thirty days of their orientation date and annually thereafter.

PRE-EMPLOYMENT DETAILS

STCC conducts a pre-employment screening. Initial and continued employment is dependent upon meeting National Background Check, Criminal Offender Record Information (CORI) and/or Sex Offender Registry Information (SORI) check and if applicable, Physical and Alcohol/Drug Testing requirements. Screening also includes verification of academic credentials, licenses, certifications, and/or verification of work history. Finalist(s) for this position will be subject to a pre-employment screening as a condition of employment.

POLICY STATEMENT ON AFFIRMATIVE ACTION, EQUAL OPPORTUNITY & DIVERSITY

Springfield Technical Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, sex, disability, religion, age, veteran status, genetic information, pregnancy or related conditions, gender identity, sex characteristics, sex stereotypes or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits Sex-Based Harassment. Inquiries or complaints concerning discrimination, harassment, or retaliation shall be referred to the College's Affirmative Action Officer and/or Title IX Coordinator, Kathryn C. Senie, Ed.D, J.D. at 413.755.5642 or via email at [e-mail], the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.

EQUAL OPPORTUNITY STATEMENT

STCC's personnel and academic decisions, programs and policies are formulated and conducted in a manner, which will ensure equal access for all people and prevent discrimination. As part of this effort, a College will ensure that employment and academic decisions, programs and policies will be based solely on the individual eligibility, merit or fitness of applicants, employees and students without regard to race, color, creed, religion, national origin, age, disability, sex, marital status, military service, gender identity, genetic information, sexual orientation or political or union affiliation.

URL:www.stcc.edu