Enrollment Coordinator

CUNY John Jay College; New York (NY); On-site; USD 44,000 - 61,000; Full time

Job summary

An established institution is seeking an Enrollment Coordinator to join their dynamic team. This role involves providing exceptional customer service to students, managing inquiries, and supporting enrollment processes. The ideal candidate will thrive in a multicultural environment and possess strong organizational and communication skills. You will play a key role in enhancing the student experience by disseminating vital information and assisting with various administrative tasks. If you are passionate about education and committed to student success, this is an exciting opportunity to make a meaningful impact in a vibrant academic community.

Benefits

Health Plans

Retirement Benefits

Tuition Waivers

Paid Time Off

Diverse Academic Programs

Qualifications

• Bachelor's degree required with 1-2 years of related experience preferred.
• Knowledge of Registrar and Financial Aid functions is a plus.

Responsibilities

• Provide effective support and service to students at One Stop: Jay Express Services.
• Maintain the One Stop website and assist with student applications.

Skills

Customer Service

Interpersonal Skills

Organizational Skills

Problem Solving

Communication Skills

Time Management

Education

Bachelor's Degree

Tools

CUNYFirst (Peoplesoft)

Job description

Enrollment Coordinator

POSITION DETAILS

ABOUT JOHN JAY COLLEGE

John Jay College of Criminal Justice is a senior college of the City University of New York (CUNY) and an internationally recognized leader in educating for justice. Led by President Karol V. Mason, John Jay is a federally designated Hispanic-serving institution, it is ranked third in the nation in Black student success, and it is a top ten institution for promoting student social mobility. John Jay is proud to serve a diverse and dynamic student body of 15,000 students that includes nearly fifty percent students who are first in their family to attend college as well as students who are immigrants, from low-income families, or from other historically underrepresented groups in higher education.

A Carnegie designated Research Institution, the College participates in the doctoral programs of the Graduate Center of CUNY, and offers bachelor’s and master’s degrees both in traditional criminal justice-related fields of study as well as in a robust portfolio of liberal arts and sciences programs that highlight themes of justice across the arts, sciences, humanities, and social sciences. The College seeks staff and faculty members who thrive in multicultural academic environments and are committed to access and excellence in higher education.

POSITION OVERVIEW

John Jay College’s One-Stop: Jay Express Services is the College community’s "one-stop" source to access essential, reliable, up-to-date information and perform integrated, multi-faceted transactions related to student enrollment, registration, financial aid, academic records, accounts, and billing functions. With services designed to simplify and improve the user experience, and through providing a professional, coordinated approach to doing business, enhanced by technology and a welcoming "can-do" spirit, Jay Express Services fosters a culture that supports and advances student success.

Reporting to the Assistant Director of the College’s One Stop: Jay Express Services, and serving as key member of the department’s Front Counter operations, this position will have responsibility for providing effective and efficient direct support and service to all students who visit One Stop: Jay Express Services, paying particularly close attention to providing the best level of customer service possible with each interaction. Additionally, on an as needed basis, this position will also be responsible for providing back-up support for functions associated with servicing the department’s Call Center operations.

In addition to the duties as outlined above, additional duties and responsibilities associated with this position include, but are not limited to:

• Disseminating accurate and timely information regarding all John Jay College and CUNY policies and procedures; building information technology skills in order to enhance work performance and service provision to students.
• Engaging in professional development activities and staying abreast of existing and changing institutional practices, policies and procedures related to admissions requirements, academic program offerings, financial aid, course changes, academic calendar (important dates/deadlines), tuition and fees schedules, payment and refund policies, college-wide initiatives, state and federal education mandates, and other student-related information.
• Maintaining the One Stop: Jay Express Services website and all its associated webpages, including the JStop site, to ensure all are regularly updated.
• Assisting in the effort to regularly update the College’s Readmission Application and process Readmission Applications received above 2.0/3.0 including assisting with the placement of advisement holds and credit limits for students who have a GPA below a 2.0/3.0.
• Assisting in the process of updating and processing of Major and Minor Applications as well as other student forms; responding to student emails and messages regarding such as required.
• Managing work-study and/or other part-time staff members as needed; approving time and leave requests, managing weekly schedules, and conducting performance reviews as necessary.
• Collecting, reviewing, and analyzing student service center data and making recommendations to improve productivity and efficiency.
• Assisting in statistical and research activities; collecting, compiling, and coding data for analysis and running related reports/queries.
• Assisting with compiling data for reports and for use in measuring department’s assessment activities and/or meeting its key performance indicators related to number of in-person appointments, number of calls received, wait times, Zoom session participation, etc.
• Facilitating the development and execution of training materials and workshops.
• Training staff on College and Enrollment Management functions, policies and procedures, including but not limited to Admissions, Bursar, Financial Aid, Registrar, Student Conduct (Dean of Students), Testing & Evaluation, etc.
• Representing One Stop: Jay Express Services at meetings and by participating in College-wide activities and committees in order to facilitate cross departmental communication and take advantage of and advance training initiatives; serving on CUNY and campus-wide committees, as identified and assigned.
• Ensuring quality customer service is provided to all students who present themselves either in person on the phone; professionally troubleshooting student inquiries and escalating as needed.
• Playing their part in promoting a positive work culture and maintaining a welcoming "can-do" spirit among the front counter team, which is one of the most student-facing areas at the College.
• Performing other duties and special assignments/projects as assigned.

QUALIFICATIONS

Bachelor's Degree required.

PREFERRED QUALIFICATIONS:

• Bachelor's degree and 1-2 years of related experience required, including knowledge of Registrar and Financial Aid functions, federal and state education-related rules and regulations, and use of CUNYFirst (Peoplesoft).
• Previous experience working within a One-Stop setting.
• Ability to work evenings and weekends on a limited basis if/as needed.
• Ability to effectively work independently and/or as part of a team.
• Ability to interact with a diverse faculty, staff, and student population while professionally representing the College and One Stop: Jay Express Services to internal and external constituents.
• Possesses excellent interpersonal, organizational/time management, customer service, communication, and team-building skills.
• Practices proactive problem solving and can pay close attention to detail.

CUNY TITLE OVERVIEW

Supports student enrollment activities and processing.

• Provides direct student services and works collaboratively with other units to support registration, payment, and related activities.
• Conducts workshops on enrollment management services and processes.
• Counsels students, staff and faculty on academic registration, admissions, testing, and related processing.
• Manages student information databases and resolves issues with student records and transactions.
• Ensures compliance with college, Federal, and New York State regulations and policies.
• Creates and updates content for web pages, bulletins, and other media to ensure effective communications to students and campus community.
• May supervise clerical and/or part-time staff and coordinate work schedules.
• Performs related duties as assigned.

CUNY TITLE

Assistant to HEO

FLSA

Non-exempt

COMPENSATION AND BENEFITS

$44,411 - $60,394

Salary commensurate with education and experience.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

HOW TO APPLY

If you are viewing the job posting on John Jay College website or in CUNYFirst, please select the "Apply Now" button. If you are viewing the job posting on any other website, please follow the instructions below:

1. Go to www.cuny.edu and click on "Employment".
2. Click "Search job listing".
3. Click on "More options to search for CUNY jobs".
4. Search by Job Opening ID 30093.
5. Click on the "Apply Now" and follow the instructions.

Once you have registered and logged in with your user name and password, upload your cover letter, resume, and the names and contact information of three professional references as one document.

CLOSING DATE

The review of resumes will begin on April 28, 2025.

The posting closes on May 4, 2025.

JOB SEARCH CATEGORY

CUNY Job Posting: Managerial/Professional

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID: 30093

Location: John Jay College