Enrollment Coach and Intake Specialist ABE

NMSU; Las Cruces (NM); On-site; USD 34,000 - 36,000; Full time

Job summary

Doña Ana Community College is hiring an Enrollment Coach and Intake Specialist for the ABE program at the Doña Ana Campus. The role focuses on guiding adult learners through intake, enrollment, and start of classes, while addressing barriers to attendance and ongoing engagement.

The position requires a high school diploma with 1 year of relevant experience or higher, and involves coordinating with administrative staff at the 940605-DACC Adult Basic Education department.

Qualifications

• High School diploma or higher with relevant experience.
• Experience coaching adult learners and coordinating intake processes is preferred.

Responsibilities

• Use enrollment tracking software to register adult learners and schedule assessments.
• Coach and mentor adult learners through intake, registration, enrollment, and start of classes.
• Coach adult learners to mitigate barriers to enrollment and attendance.
• Follow up with adult learners who fall below attendance rate threshold through phone, email, and text.
• Serve as a liaison between adult learners and administrative staff on day-to-day intake activities and administrative issues.
• Determine assessment battery for new adult learners.
• Use project management life-cycle and process improvement methodologies to manage responsibilities.
• Think flexibly to address new priorities within a dynamic department.

Skills

Enrollment coaching

Student mentoring

Communication

Phone/email/text follow-up

Education

High School diploma

Higher degree

Tools

Enrollment tracking software

Project management

Job description

Department Contact: Kathy Shreffler; 575-527-7700; [e-mail]

Internal or External Search: External - Open to all applicants

Advertising Summary: DACC, a responsive, accessible, comprehensive, learning-centered community college that provides education opportunities to a diverse community of learners is inviting candidates to apply for the following vacant position: Enrollment Coach and Intake Specialist ABE

Position Details

PositionTitle: Enrollment Coach and Intake Specialist ABE

College/Division: DACC Dona Ana CC

Department: 940605-DACC ADULT BASIC EDUCATION

Location: Doña Ana Community College

Offsite Location (if applicable): Espina Campus

Target Hourly/Salary Rate: 16.83

Appointment Full-time Equivalency: 1.0

FLSA Status: Non-Exempt

Bargaining Unit Announcement: This is a bargaining unit position with American Federation of State, County & Municipal Employees (AFSCME).

Contingent Upon Funding:Contingent upon funding

Standard Work Schedule: Shift: Other Shift

If Not a Standard Work Schedule: Mon - Thu 9 - 6 pm, Fri 8 - 5 pm

Job Duties and Responsibilities

• Use enrollment tracking software to register adult learners and schedule assessments.


• Coach and mentor adult learners through intake, registration, enrollment, and start of classes.


• Coach adult learners to mitigate barriers to enrollment and attendance.


• Follow up with adult learners who fall below attendance rate threshold through phone, email, and text.


• Serve as a liaison between adult learners and administrative staff on day-to-day intake activities and administrative issues.


• Determine assessment battery for new adult learners.


• Use project management life-cycle and process improvement methodologies to manage responsibilities.


• Think flexibly as needed to address new priorities within a dynamic department, understanding that other duties will be required to ensure the team and department meets its goals.

Qualifications

Required Education and Experience: High School diploma + 1 years of relevant experience, or higher degree.

Working Conditions and Physical Effort

Environment: Work is normally performed in a typical interior/office work environment.

Physical Effort: No or very limited physical effort required.

Lifting Requirements: Requires handling of average-weight objects up to 10 pounds or some standing or walking.

Risk: No or very limited exposure to physical risk.