Student Success Coach

OU Education Services LLC; Norman (OK); On-site; USD 42,000 - 54,000; Full time

Job summary

OU Online is seeking a Student Success Coordinator to support online students across academic programs. You will serve as the main contact, build relationships via phone, text, and email, and help students navigate course registration and degree requirements.

The role requires a Bachelor's degree, Salesforce experience, and strong communication and analytical skills to thrive in a fast-paced educational environment.

Qualifications

• Bachelor's degree required.
• Experience in Salesforce or similar CRM preferred.
• Strong interpersonal skills, team oriented and proactive.
• Excellent written and verbal communication skills.
• Ability to establish relationships with prospective students over phone, text and email.
• Passion for education and helping people achieve their goals.
• Good attitude, positive mindset, and commitment to the OU Systems values.
• Keen interest in learning new things.
• Ability to work in a fast-paced, entrepreneurial environment.
• Strong analytical and problem-solving skills.
• Computer literacy: MS Word, Excel, SaaS, MS Teams.

Responsibilities

• Develop understanding of OU Online programs and academic colleges.
• Serve as primary contact for online students during their academic program.
• Establish relationships over phone, text, and email and manage student communication.
• Establish subject matter expertise in assigned programs through knowledge of course sequence, custom schedules, program-specific policies, and degree requirements.
• Understand the assigned institution's course registration and mapping process.
• Monitor program progress and provide support and guidance.
• Work independently on daily task management, aligning tasks and strategies with departmental SOP.
• Coordinate with the Team Lead and Student Success Manager to prioritize tasks and realign efforts.
• Guide and support students through their online programs using a consultative approach.
• Direct students to appropriate partner and program policies, processes, and offices to resolve student concerns.

Skills

Strong interpersonal skills

Excellent written and verbal沟通

Education

Bachelor's degree

Tools

Salesforce

MS Word

MS Excel

SaaS

MS Teams

Job description

• Develop understanding of OU Online programs and academic colleges
• Serve as primary contact for online students during their academic program
• Establish relationships over phone, text, and email and manage student communication
• Establish subject matter expertise in assigned programs through knowledge of course sequence, custom schedules, program-specific policies, and degree requirements
• Understand the assigned institution's course registration and mapping process
• Monitor program progress and provide support and guidance
• Work independently on daily task management, aligning tasks and strategies with departmental SOP
• Coordinate with the Team Lead and Student Success Manager to prioritize tasks and realign efforts
• Guide and support students through their online programs using a consultative approach
• Direct students to appropriate partner and program policies, processes, and offices to resolve student concerns

Requirements

• Minimum 0-2 years professional work experience
• Bachelor's degree required
• Experience in Salesforce or similar CRM, preferred
• Strong interpersonal skills, team oriented and proactive
• Excellent written and verbal communication skills
• Ability to establish relationships with prospective students over phone, text and email
• Passion for education and helping people achieve their goals
• Good attitude, positive mindset, and commitment to the OUES values
• Keen interest in learning new things
• Ability to work in a fast-paced, entrepreneurial environment
• Strong analytical and problem-solving skills
• Computer literacy: MS Word, Excel, SaaS, MS Teams

Core Competencies

Demonstrates expertise in student support and communication, utilizing strong interpersonal skills to guide online students through their academic programs. Proficient in task management and collaboration within a fast-paced educational environment.

Highest-signal resume keywords

• Bachelor's Degree
• Salesforce Experience
• Strong Interpersonal Skills
• Excellent Written and Verbal Communication
• Analytical and Problem-Solving Skills

Soft Skills

• Team Oriented
• Proactive
• Positive Mindset
• Commitment to Values
• Keen Interest in Learning

Industry Keywords

• Online Programs
• Student Communication
• Course Registration
• Program Policies
• Degree Requirements

Tools & Technologies

• Salesforce
• MS Word
• MS Excel
• SaaS
• MS Teams