Enrollment Coach

Elsmere Education; Denver (CO); On-site; USD 58,000 - 59,000; Full time

Benefits offered by this job

Casual work environment in Cherry Pick

Medical/Dental/Vision Insurance

401K plan

Unlimited PTO policy

Wellness Program

Flexible work model

Community giving/volunteer program

Job summary

Human Capital Education (HCE) seeks an Enrollment Coach to guide prospective students from inquiry to enrollment. The role emphasizes a consultative approach, relationship-building, and providing programmatic information to help students achieve their educational goals.

Responsibilities include outreach, managing the applicant funnel, and communicating enrollment insights. Must have a Bachelor's degree and CRM experience; Denver-based, on-site with a competitive salary and benefits package.

Qualifications

• Bachelor's degree required.
• Passion for education and helping people achieve their goals.
• Customer service or sales background.
• Strong relationship building skills over phone, text and email.
• Exhibit strong positive attitude and ability to foster teamwork.
• Ability to research and reinforce higher education norms and institutional policies.
• Experience with Salesforce or a similar CRM.

Responsibilities

• Initiate outreach to engage prospective students through phone, email, and text to facilitate application and enrollment in a university program.
• Build and maintain strong relationships with prospective students, supporting from initial inquiry through receipt of an admissions decision.
• Manage full applicant funnel, meeting key benchmarks, metrics, and KPIs.
• Meet regularly with the Enrollment Services Manager to monitor individual applicant status and overall pipeline progress.
• Identify and communicate programmatic trends, applicant feedback, and enrollment insights.

Skills

Customer service or sales

Relationship building

Phone, text, email communication

Salesforce or CRM experience

Education

Bachelor's degree

Tools

Salesforce

Job description

Human Capital Education (HCE) empowers colleges and universities to grow enrollment, build internal capacity, and improve student success through marketing, CRM optimization, analytics, and coaching. Formed through the merger of Elsmere Education and Human Capital Research Corporation, HCE offers data-driven solutions and transparent partnerships that help institutions turn insights into action and thrive in a changing higher ed landscape.

We are seeking an Enrollment Coach (EC) who will empower students to identify and achieve their educational, personal, and professional goals. The EC will focus on building relationships with prospective students, providing programmatic and institutional information, and communicating unique value propositions. The EC will utilize a consultative, solution-based approach to guide students through the admissions process – working with students from point of inquiry through enrollment. Enthusiasm, a consultative, solution-based sales approach, and passion for education are required - we can teach you the rest.

Key Responsibilities

• Initiate outreach to engage prospective students through phone, email, and text to facilitate application and enrollment in a university program
• Build and maintain strong relationships with prospective students, supporting from initial inquiry through receipt of an admissions decision
• Manage full applicant funnel, meeting key benchmarks, metrics, and KPIs
• Meet regularly with the Enrollment Services Manager to monitor individual applicant status and overall pipeline progress
• Identify and communicate programmatic trends, applicant feedback, and enrollment insights

Qualifications

• Bachelor's degree required
• Passion for education and helping people achieve their goals
• Customer service or sales background
• Strong relationship building skills over phone, text and email
• Exhibit strong positive attitude and ability to foster teamwork
• Ability to research and reinforce higher education norms and institutional policies
• Experience with Salesforce or a similar CRM

Key Benefits

• Opportunity to participate in building something important
• Casual work environment in Cherry Creek
• Experienced management team that enjoys the work – and loves education
• Competitive salary
• Medical/Dental/Vision Insurance
• 401K plan
• Unlimited PTO policy
• Wellness Program
• Flexible work model
• Community giving/volunteer program

This is not a remote job, must be located in Denver, Co

Salary Range: $58,000

Purpose: Enabling Colleges and Universities to Grow with Purpose

HCE is an Equal Opportunity Employer.

Salary: $58000 - $58001 per year