Enrollment Case Manager

1 Alpha Consulting; Hagerstown (IN); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Mileage reimbursement

Full benefits after probation

Paid time off

Job summary

360 Management LLC is seeking an Enrollment Case Manager to support the PA IEB program. The role blends field visits with remote administration to help individuals access care services.

You will conduct in-home assessments, process applications, and coordinate eligibility determinations. Qualifications include a Bachelor's degree with coursework in social sciences, case-management experience, and proficiency with Excel, Word, and Teams.

Qualifications

• Bachelor's degree with at least 12 credits in Sociology, Psychology, Social Welfare, or any Human Services or Social Science field.
• Experience in case management, social services, or a related field.
• Ability to work independently while managing multiple priorities and deadlines.
• Strong organizational, documentation, and communication skills.
• Proficiency with Microsoft Excel, Word, and Teams.
• Reliable transportation and valid driver’s license.
• Familiarity with COMPASS or similar eligibility systems.

Responsibilities

• Conduct 3-4 in-person intake visits daily in applicant’s homes, nursing facilities, or shelters within assigned counties.
• Process waiver program applications through COMPASS and coordinate with eligibility teams for accurate determinations.
• Provide complete case management support from referral through program enrollment or closure.
• Maintain accurate applicant records and data tracking using Microsoft Excel.
• Offer clear, unbiased information regarding service options, rights, and program processes.
• Travel within an assigned area using reliable, independent transportation.
• Attend required meetings, trainings, and team discussions.

Skills

Case management experience

Organizational skills

Documentation & communication

Independent work with multiple tasks

Adaptability

Education

Bachelor's degree with 12+ credits in Social Sciences

Tools

Microsoft Excel

Microsoft Word

Microsoft Teams

COMPASS eligibility system

Job description

Only direct applicants will be considered. Staffing agencies and recruiter submissions will not be accepted.

About 360 Management LLC

At 360 Management LLC, we believe in delivering excellence through innovation, dedication, and people-first values.

With a strong commitment to supporting our clients’ missions, we specialize in providing administrative and operational solutions that make a measurable impact.

We are a team driven by integrity, collaboration, and accountability.

Our work in the healthcare and enrollment services industries reflects our passion for helping people access the resources they need.

By joining 360 Management LLC, you become part of a community that values growth, professional development, and supporting employees in achieving their career goals.

Our mission is simple: to create opportunities, enhance efficiency, and build trust with every client and employee relationship.

If you’re looking to join a fast-growing, mission-driven company where your work makes a difference, 360 Management LLC is the place for you.

Employment at 360 Management LLC is limited to individuals who are U.S. citizens or who are otherwise fully authorized to work in the United States without the need for current or future employment sponsorship. All applicants must be at least 18 years of age at the time of hire.

Job Title

Enrollment Case Manager

Location

Jefferson County, Pennsylvania (on-the-road position – must reside within the county applied for)

Department

Pennsylvania Independent Enrollment Broker (PA IEB)

Work Hours

Monday – Friday, 8:30 am – 5:00 pm

About the Role

The Enrollment Case Manager (ECM) supports the Pennsylvania Independent Enrollment Broker (IEB) program by conducting in-home assessments, processing applications, and facilitating eligibility determinations to help individuals and families access essential care services. This role combines field-based responsibilities with remote administrative tasks, contributing to timely and accurate program enrollment.

Responsibilities and Impact

• Conduct 3-4 in-person intake visits daily in applicant’s homes, nursing facilities, or shelters within assigned counties.
• Process waiver program applications through COMPASS and coordinate with eligibility teams for accurate determinations.
• Provide complete case management support from referral through program enrollment or closure.
• Maintain accurate applicant records and data tracking using Microsoft Excel.
• Offer clear, unbiased information regarding service options, rights, and program processes.
• Travel within an assigned area using reliable, independent transportation.
• Complete outreach or administrative work when not conducting field visits.
• Attend required meetings, trainings, and team discussions.
• These responsibilities are not exhaustive; additional tasks may be assigned.

Minimum Qualifications

• Bachelor's degree with at least 12 credits in Sociology, Psychology, Social Welfare, or any Human Services or Social Science field.
• Experience in case management, social services, or a related field.
• Ability to work independently while managing multiple priorities and deadlines.
• Strong organizational, documentation, and communication skills.
• Proficiency with Microsoft Excel, Word, and Teams.
• Reliable transportation and valid driver’s license.
• Ability to adapt quickly to changing processes and requirements.
• Familiarity with COMPASS or similar eligibility systems.

Standout Qualifications

• Background in healthcare networks, disability services, or public benefit programs.
• Bilingual in Spanish/English.
• Strong cultural sensitivity and community awareness.

Pay Range

Pay Range: $20.50 - $21.50

with mileage and expenses fully reimbursed.

After successfully completing a contingency period of at least 120 days with our company, eligible employees will have access to an excellent benefits package, including full insurance and other benefits effective the first of the month following the end of the probationary period. In addition, employees receive paid time off for Pennsylvania state holidays from day one, provided they work their scheduled hours before and after the holiday. Note that successful completion of the contingency period does not guarantee employment or hire by any partner organization.

Why join us

• A supportive, collaborative work environment
• Professional development and growth opportunities
• Meaningful work that directly helps individuals and families access care and services
• A mission-driven culture that prioritizes quality, teamwork, and impact.

Equal Opportunity Employer Statement

360 Management LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected characteristics. If you require reasonable accommodation during the application or hiring process, contact our Human Resource team at .