Enrollment Bursar Coordinator

City University of New York; New York (NY); Hybrid; USD 59,000 - 65,000; Full time

Benefits offered by this job

Health plans

Retirement benefits

Tuition waivers for graduate study

Generous paid time off

Job summary

City University of New York's SPS seeks an Enrollment Bursar Coordinator to manage billing and student account services, including payment plans, financial aid, and refunds. The role reports to the Enrollment Bursar Manager and collaborates with Bursar, Scholarships, and Financial Aid offices.

Responsibilities include assisting with funding options for students, coordinating short‑term assistance programs, and reconciling awards with the Business Office; requires a Bachelor's degree and customer

Qualifications

• Bachelor's Degree required.
• Experience supporting enrollment management in higher education (up to 2 years).
• Experience with multiple sessions within a term; familiarity with CUNYfirst/PeopleSoft.

Responsibilities

• Provides operational support for a College student accounts function.
• Performs processing, collection, reconciliation and maintenance of student receivables.
• Counsels students in meeting college financial obligations and responds to inquiries about accounts.
• Maintains revenue files and prepares required reports.

Skills

Customer service orientation

Communication skills

Team collaboration

Attention to detail

Equity inclusion and diversity

Education

Bachelor's Degree

Tools

CUNYfirst

PeopleSoft/Oracle

NextGen Scholarships Manager

Microsoft Word

Excel

Job description

Enrollment Bursar Coordinator

POSITION DETAILS

As New York's leading online school since 2006, the CUNY School of Professional Studies (CUNY SPS) offers the most online bachelor's and master's degree options at the City University of New York, and serves as the University's first undergraduate all-transfer college. With 28 degrees and numerous other non-degree and grant-funded workplace learning programs, CUNY SPS meets the needs of adults who wish to finish a bachelor's degree, progress from an associate's degree, earn a master's degree or certificate in a specialized field, and advance in the workplace or change careers. Consistently ranked highly by U.S. News & World Report for its online offerings, CUNY SPS has emerged as a nationwide leader in online education. The School's renowned and affordable online programs ensure that busy working adults may fulfill their educational goals on their own time and schedule.

The Office of the Bursar at CUNY SPS manages the billing and processing of tuition and fee payments and provides essential student account services. The office oversees payment plans, financial aid and other refunds, and the collection of past-due tuition, while assisting students with matters related to their accounts. Reporting to the Enrollment Bursar Manager, the Enrollment Bursar Coordinator identifies and prioritizes billing and payment inquiries and issues related to students’ accounts.

In addition to the CUNY Title Overview, duties include, but are not limited to:

• Assists students with information regarding options for funding their education; and, helps identify short-term assistance resources available to them on campus.
• Provides customer service to students online, in person and via phone.
• Assists with the reconciliation of awards with the Business Office.
• Updates student records with service indicators to ensure that students’ records make note of pending scholarships.
• Assists with the coordination of applications for short-term assistance programs such as the Emergency Grant and Food Access Initiatives.
• Prepares invoice to third party payers.
• Serves as a liaison between the Offices of the Bursar, Scholarships, and Financial Aid.

NOTE

• Until further notice, work will be performed in a hybrid manner with 70% onsite presence.

QUALIFICATIONS

Bachelor's Degree required.

The preferred candidate will have:

• Up to two years of experience supporting enrollment management activities in a higher education setting.
• Experience working with multiple sessions within a term.
• Experience with CUNYfirst and/or PeopleSoft/Oracle.
• Experience with NextGen Scholarships Manager.
• Proficiency in Microsoft Word and Excel.
• Excellent customer service orientation.
• Excellent communication skills.
• Demonstrated ability to work collaboratively in a team environment.
• Demonstrated attention to detail with a results- and solutions-oriented approach.
• A commitment to our campus values of equity, inclusion and diversity.

CUNY TITLE OVERVIEW

• Provides operational support for a College student accounts function.
• Performs processing, collection, reconciliation and maintenance of student receivables
• Counsels students in meeting college financial obligations including current tuition, prior receivables and methods of payment; responds to student account inquiries
• Maintains revenue files; prepares reports as required
• Assists in the review of student accounts; identifies and reports delinquent accounts
• May assist in the evaluation and verification of student eligibility for various loans and grants
• Provides support to ensure the smooth flow of business operations and completion of required administrative tasks within the office; may supervise clerical and/or part-time staff
• Performs related duties as assigned.

CUNY TITLE

Assistant to HEO

FLSA

Non-exempt

COMPENSATION AND BENEFITS

Salary commensurate with education and experience between $58,705 - $65,208.

• CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development.
• We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off.
• Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

CLOSING DATE

December 2, 2026

JOB SEARCH CATEGORY

CUNY Job Posting: Managerial/Professional

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID: 33110

Location: School of Professional Studies

Job Type: Full-Time