Academic Program Manager (Business Manager)

Borough of Manhattan Community College; New York (NY); On-site; USD 77,000 - 90,000; Full time

Job summary

Borough of Manhattan Community College (BMCC) seeks an Academic Program Manager within the Center for Continuing Education and Workforce Development (CEWD) to oversee budgets, reporting, and student accounts. The role includes guiding procurement, supervising staff, and driving cross-departmental process improvements in a dynamic public university setting.

With a focus on compliance, accuracy, and excellent service, you will support tuition billing, enrollment, and related financial operations

Qualifications

• Bachelor’s in Business Administration, Finance, Management, Operations or a related field.
• Strong analytical and problem-solving abilities to support planning and reporting.
• Effective written and verbal communication with stakeholders.

Responsibilities

• Monitor and manage departmental budgets and ensure expenditures align with policies.
• Prepare financial reports and analyses to support decision-making and forecasting.
• Assist with student accounts operations including billing, enrollment, and financial aid coordination.
• Supervise staff in procurement and vendor payments.
• Lead operational improvement initiatives across CEWD and BMCC.
• Supervise marketing activities and manage advertising streams.

Skills

Analytical skills

Problem solving

Communication skills

Attention to detail

Education

Bachelor’s in Business Administration or related field

Job description

The Borough of Manhattan Community College (BMCC), part of the City University of New York (CUNY) system, is a vibrant, pluralistic learning community committed to students' intellectual and personal growth. The College bridges the economic and educational opportunity gap for students, more than half of whom are the first in their families to attend college. Working to strengthen a culture of care inside and outside the classroom, we share a passion for learning with students from around the world. Strategically located in downtown Manhattan, the College is in close proximity to the artistic communities of Tribeca and SoHo, the dynamic downtown financial district, and the center of New York City government at City Hall. BMCC prides itself on the diversity of our students. We are an inclusive community that promotes an atmosphere of mutual respect for each member's ethnicity, gender, age, disability, religion, political preference, sexual orientation, gender identity, and national origin, among other personal characteristics. BMCC's motto speaks to this shared sense of purpose and possibility: Start Here, Go Anywhere. We strive to increase degree completion, successful transfer, career achievement, and service and leadership within our community, New York City, and beyond.

The Business Manager will work within BMCC’s Center for Continuing Education and Workforce Development (CEWD), and report directly to the Director of Operations within CEWD. This role will support daily business operational requirements, enhance decision-making and efficiency, and manage budgets, fiscal, HR, and reporting activities. In collaboration with the Bursar’s Office, the Business Manager will help maintain accuracy, compliance, and high service standards for student course registration, tuition billing, account management, and reporting.

Position Details

• Monitor and manage departmental budgets; prepare budget modifications; ensure expenditures of supplies, goods, and services align with approved budgets, institutional policies, and operational objectives.
• Prepare financial reports and analyses to support decision-making, budget development and modifications, expense/tuition fee/staff forecasts, and statistical reporting. Analyze financial data, identify trends, and provide actionable insights.
• Assist with student accounts operations, course registration, enrollment, tuition and fee billing, collections, reconciliations, payment plans, financial aid coordination (scholarships, grants, loans, and vouchers), adjustments, refunds, and relationships with 3rd-party educational partners.
• Supervise staff in completing procurement and vendor payment processes for all goods, supplies and services.
• Lead and contribute to operational improvement initiatives by collaborating across departments to implement processes and procedures that enhance administrative operations, streamline workflows, and improve efficiency, productivity, and service delivery.
• Supervise a marketing specialist in all marketing related duties, social media accounts and other advertising streams (emails, flyers, website, print etc.), research new advertising avenues, and ensure seasonal catalogs are submitted timely.
• Collaborate within CEWD and across departments at BMCC, as well as Research and Grants Administration ensuring compliance with all Personnel Action Forms, Position Vacancy Notices and overall Standard Operating Procedures.
• Assist with Research Foundation and Tax Levy New Hire Onboarding processing; Manage Personnel Action Forms – receive request, create, revise, submit to HR, and monitor through completion; oversee Timesheet submissions with close support from Administrative Assistant.
• Supervise assigned staff, coordinate team priorities, workflows, and workplans to support strategic and operational goals; manage relationships with external vendors and service providers; and assist with revising and/or drafting policies procedures and administration guidelines for the CEWD Division.
• Safeguard confidential, sensitive financial and institutional information with the highest level of discretion and professionalism.

Qualifications

Minimum

• Bachelor’s in Business Administration, Finance, Management, Operations or a related field.

Preferred

• Minimum of five (5) years of direct and progressively responsible experience in financial management and operations in higher education, nonprofit or public sector organizations.
• Three (3) years of supervisory finance, compliance or operations leadership experience.
• Strong analytical and problem-solving skills, with the ability to analyze financial data, prepare forecast, statistical, and narrative reports, identify trends, and make data-driven decisions to support divisional planning and management activities.
• Demonstrable experience overseeing Bursar Office operations, ensuring accurate billing of student charges, payment processing, collection of receivables, student accounts, enrollment and student course registration.
• Experience assisting with monthly financial reporting, reconciliations and audits.
• Excellent organizational, multi-tasking, and time management skills with the ability to pivot, manage competing priorities, collaborate and meet deadlines in a dynamic environment.
• Effective written and verbal communication skills, with experience cultivating and maintaining productive relationships with multiple leadership, internal and external stakeholders.
• Strong attention to detail, accuracy, and follow-through, with a commitment to confidentiality, diligence, high standards, ethical conduct, professionalism, and discretion.

Cuny Title Overview

• Implements and monitors a comprehensive academic program development plan; makes recommendations to improve department policies and procedures
• Assists Director with outcome assessment and strategic planning to further develop program offerings
• Prepares analytical and statistical reports for management
• Serves as resource expert regarding program policies and procedures
• May manage professional and/or clerical staff
• May act on behalf of Director in his/her absence
• Performs related duties as assigned.

Job Title Name: Academic Program Manager

CUNY TITLE

Higher Education Associate

FLSA

Exempt

Compensation And Benefits

Salary range is $76,848 - $89,777; Salary commensurate with education and experience.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

CLOSING DATE

November 7, 2026

JOB SEARCH CATEGORY

CUNY Job Posting: Managerial/Professional

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID:

32819

Location:

Borough of Manhattan CC