Admissions Coordinator (Operations & Applications)

City University of New York; New York (NY); On-site; USD 57,000 - 62,000; Full time

Job summary

City University of New York's Baruch College is seeking an Admissions Coordinator to support graduate admissions operations, including application processing, records management, and enrollment activities. The role collaborates with staff, IT, and campus partners to ensure efficient workflows and excellent customer service.

The position focuses on processing accuracy, SLA adherence, and data-informed decision making to support prospective and admitted students throughout the graduate admission

Qualifications

• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Demonstrated commitment to customer service.
• Experience with databases, CRM systems, or student records.
• Experience in admissions, higher education, or enrollment management.

Responsibilities

• Manage a high volume of graduate applications from receipt to post-decision.
• Provide professional customer service by phone, email, or in person.
• Verify documents for accuracy and completeness.
• Process applicant requests including deferrals and program changes.
• Maintain accurate applicant records in Slate and other systems.
• Support audits and quality assurance of records and activity.
• Assist with enrollment steps and reporting for admissions operations.
• Collaborate on system improvements and Slate configurations.
• Support admissions events and peak processing periods.
• Develop and maintain workflow guides and training resources.

Education

Bachelor's Degree

Tools

Slate

CRM systems

Student records systems

Microsoft Office

Job description

Admissions Coordinator (Operations & Applications)

POSITION DETAILS

"At Baruch College we believe that student success is everyone’s responsibility"

The Zicklin School of Business Graduate Admissions Office supports the recruitment, admission, and enrollment of prospective students across MBA, MS, Advanced Certificate, and Online graduate business programs. The office serves as the primary point of contact for prospective and admitted students while managing a high-volume admissions operation that includes application processing, admissions communications, recruitment events, enrollment initiatives, and CRM administration.

The Graduate Admissions team is committed to providing exceptional customer service, leveraging technology to improve efficiency, and supporting institutional enrollment goals through data-informed decision making and student-centered practices. The Admissions Coordinator (Operations & Applications) reports directly to the Deputy Director of Graduate Admissions and works closely with admissions operations staff, admissions counselors, enrollment specialists, academic departments, Information Technology, and other campus partners.

The Graduate Admissions Coordinator supports the day-to-day operations of the Graduate Admissions Office and assists with application processing, admissions workflows, student records management, and enrollment-related activities. This role works closely with admissions staff and prospective students to ensure applications are processed accurately and efficiently while maintaining a high level of customer service. The position plays an important role in supporting graduate admissions operations and helping prospective students navigate the admissions process. It also supports admissions workflows and system processes for special applicant requests, including deferrals, change of degree requests, changes in program format, term changes, and other enrollment updates. This includes helping ensure requests are tracked accurately, routed appropriately, and reflected correctly in applicant records. The role leverages technology and data to support efficient admissions operations, identifies opportunities for process improvement, and assists with quality assurance efforts to ensure compliance with institutional, university, and admissions policies.

• Application Processing : Manage a high volume of assigned graduate applications and process each one accurately and efficiently, supporting the application process from receipt through decision and post-decision processing.

• Customer Service: Provide professional and responsive customer service by phone, email, or in person regarding admissions- and enrollment-related inquiries, including but not limited to application requirements and status, missing materials, deadlines, admissions procedures, applicant requests, enrollment steps, and next steps.

• Verification and Compliance: Review and verify application information and supporting documents, including transcripts and test scores, for accuracy and completeness, and help ensure applications are processed consistently and in accordance with established admissions and institutional policies and procedures.

• Applicant Requests: Process applicant requests, including deferrals, degree or program changes, program format changes, term changes, and other enrollment-related updates. Assist with collecting required documentation, routing requests for appropriate review and approval, and tracking requests through resolution.

• Record Management: Maintain accurate applicant records in Slate and other college systems, including recording status changes, approved applicant requests, and data corrections, and assist with document management and record retention activities.

• Audits and Quality Assurance: Support regular audits and quality-assurance reviews of applicant records and admissions activity. Help identify and resolve errors, inconsistencies, duplicate records, and other data-quality issues.

• Enrollment Support: Support admitted students through the enrollment process and assist with admissions closeout and enrollment preparation activities.

• Reporting and Data: Assist with creating and maintaining Slate queries, reports, and other tracking tools, and help maintain existing dashboards and reporting resources that support admissions operations and data-informed decision-making.

• Systems and Process Improvement: Support improvements to admissions systems, processes, and workflows by helping identify operational needs and opportunities for greater efficiency. Collaborate with admissions staff, Information Technology, and other campus partners to help configure, test, and implement new or updated Slate functionality, including forms, rules, workflows, automations, and other system enhancements.

• Operational and Event Support: Serve as a resource to staff on operational needs, admissions processes, procedures, and Slate functionality. Assist with admissions and recruitment events and other enrollment initiatives, and provide support during peak processing periods, system updates, and departmental projects.

• Documentation and Training: Assist with developing and maintaining office procedures, workflow guides, system documentation, process notes, and training resources.

QUALIFICATIONS

Bachelor's Degree required.

Preferred Qualifications

• Strong organizational and time-management skills.

• Excellent written and verbal communication skills.

• Strong attention to detail and accuracy.

• Ability to manage multiple priorities in a fast-paced environment.

• Demonstrated commitment to customer service.

• Proficiency in Microsoft Office applications.

• Experience in admissions, higher education, student services, enrollment management, or administrative operations.

• Experience working with databases, CRM systems, or student record systems.

• Experience supporting workflow tracking, data entry, record updates, or process documentation.

• Experience providing customer service in a professional environment.

• Familiarity with graduate admissions processes.

• Experience working with diverse student populations

CUNY TITLE OVERVIEW

Coordinates efforts of admissions and/or enrollment offices.

• Coordinates workshops, intake screenings, interviews and orientations for new students

• Counsels prospective applicants on requirements and standards and provides general information on programs and services in person or by telephone, e-mail or letter; conducts follow up as needed

• Assists in conducting open house sessions and orientations, including group sessions and programs at high schools and in the community at large

• Assists with day-to-day administration and an admissions or enrollment office, including scheduling and preparing and distributing materials

• Represents the Admission Office to the college's internal and external communities as directed

• Maintains and updates program databases, lists and files to ensure completeness and accuracy

• Performs related duties as assigned.

Job Title Name: Admissions Coordinator

CUNY TITLE

Assistant to HEO

FLSA

Non-exempt

COMPENSATION AND BENEFITS

$56,641- $61,525; Salary commensurate with education and experience.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

CLOSING DATE

November 30, 2026

JOB SEARCH CATEGORY

CUNY Job Posting: Managerial/Professional

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID: 33120

Location: Baruch College

Job Type: Full-Time