Enrollment Assistant

Motlow State Community College; McMinnville (TN); On-site; USD 31,000 - 33,000; Full time

Job summary

Motlow State Community College in McMinnville, TN is seeking an Enrollment Assistant to provide students and families with efficient processing, inquiries, information and issue resolution related to cashier transactions, admissions, business office and limited financial aid. The role supports admissions documents input into Slate CRM and handles tuition, fees, and enrollment questions.

A high school diploma and one year of customer service in an educational or clerical setting are required;

Qualifications

• High school diploma or equivalent and one year or more of customer service experience in an educational, office administration or clerical setting.

Responsibilities

• Provide students, parents and families with efficient assistance with processing, inquiries, information and issue resolution related to cashier transactions, admissions, business office and very limited scope financial aid.

Skills

Customer service

Communication

Computer skills

FERPA knowledge

Education

High school diploma or equivalent

Tools

Slate CRM

Banner ERP

MS Office

Job description

MOTLOW STATE COMMUNITY COLLEGE

is accepting applications for the following position:

Enrollment Assistant

Campus: McMinnville

Department: Admissions & Records

Position number: B99581

Salary:$30,586 to $33,586

Motlow State is located in the beautiful rolling hills of middle Tennessee and has four campuses that serve students from eleven counties. We offer a comprehensive benefits package that includes an excellent retirement package from the state of Tennessee, 401K plan with match, thirteen paid annual holidays in addition to annual and sick leave days, health and dental insurance, tuition discounts, and state employee discounts. Motlow positions are contingent upon funding availability and budget approval.

General Function:

Provide students, parents and families with efficient assistance with processing, inquiries, information and issue resolution related to cashier transactions, admissions, business office and very limited scope financial aid.

Minimum Qualifications:

High school diploma or equivalent and one year or more of customer service experience in an educational, office administration or clerical setting.

Preferred Qualifications:

Associates degree or higher earned from a regionally accredited institution and one year of higher education experience in admissions, business office or financial aid. Higher education experience may be substituted for the required education on a year-for-year basis for up to two years.

Major Duties and Responsibilities:

• Provide students, parents and families with efficient assistance with processing, inquiries, information and issue resolution related to cashier transactions, admissions, business office and very limited scope financial aid.
• Assist students and parents/families with admission questions and issues including but not limited to admissions applications; high school/college transcripts; immunizations; transcript requests; proof of citizenship; state residency; test scores; and other general account information.
• Input admissions documents into Slate CRM for processing by the Admissions and Records Specialist including but not limited to high school transcripts, and ACT/SAT scores.
• Assist students and parents/families with Business Office questions and issues including but not limited to tuition/fees; past due balances; parking tickets; vehicle registration; parking passes; fee waivers/discounts; reimbursement/balance of financial aid checks;
• Assist with campus enrollment events as assigned
• Assist administrative staff for recruiting, TN promise, adult initiatives, and the division of Student Success with projects as needed.
• Coordinate scanning activities in Banner system, and disposal of received documents.
• Other duties as assigned

Knowledge, Skills and Abilities:

• Knowledge of confidentiality statutes and policies as they apply to students, parents, families, FERPA and financial aid programs.
• Knowledge and ongoing understanding of federal, state, and institutional regulations regarding admissions, records, business office, and financial aid
• Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies.
• Strong computer skills, including but not limited to ERP (Enterprise Resource Planning) system(s) (Banner), word processing, spreadsheets, e-mail, database, and internet.

Human Resources Office, Dept. 200

Motlow State Community College

Telephone [phone], TDD (931 393-1621)

E-mail: [e-mail]

Website: www.mscc.edu

Motlow College is an EEO/Title VI/Title VII/Title IX/Sections 504/ADA Employer

Motlow State Community College does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, sex, disability, age, status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to emp