Enrollment Assistant

South Shore Stars, Inc.; East Weymouth (MA); Hybrid; USD 42,000 - 54,000; Full time

Job summary

South Shore Stars, Inc. is seeking an Enrollment Specialist to perform enrollment tasks for our early education, school-age, and summer camp programs. The role includes assisting the Enrollment Director, meeting with caregivers, handling inquiries, and ensuring compliance with guidelines.

You will determine initial eligibility for subsidized childcare, manage waitlists, and support enrollment deadlines. The position offers schedule flexibility with hybrid arrangements and opportunities to

Qualifications

• High School diploma required.
• Minimum two years administrative support experience.
• Excellent organizational skills.
• Strong computer skills including Microsoft Office.
• Ability to work in multiple databases interchangeably.
• Excellent interpersonal and communication skills with diverse audiences.
• Ability to maintain confidentiality and professionalism.
• Experience working with people of all ages and backgrounds.
• Ability to plan long-term and manage daily details.
• Self-directed with attention to detail and multi-project management.

Responsibilities

• Respond to inbound phone and online inquiries.
• Make outbound calls to caregivers to facilitate enrollments.
• Meet in person with caregivers to facilitate enrollment processes.
• Assist in maintaining waitlists.
• Determine initial eligibility for subsidized childcare.
• Responsible for summer camp enrollment within deadlines.
• Maintain records as required by policy and government grants.
• Collaborate with peers and directors across the agency.
• Commit to the agency’s mission of serving low-income families.
• Perform other enrollment-related tasks as assigned.

Skills

Administrative support

Organization

Communication

Microsoft Office

Data management

Confidentiality

Public interaction

Multi-database experience

Attention to detail

Education

High School diploma

Tools

Microsoft Office applications

Job description

Job Summary

Perform and assist with the full array of enrollment tasks for Stars’ early education, school-age, and summer camp programs. Year-round and cyclical duties include assisting the Enrollment Director, meeting with caregivers, taking inbound inquiries, taking outbound calls, ensuring compliance with 3rd party guidelines, collecting past due amounts; all with a focus on determining eligibility for subsidized childcare, and school programming. Schedule flexibility and hybrid arrangements are possible.

Essential Responsibilities

• Respond to inbound phone and online inquiries.
• Make outbound calls and contacts with caregivers to facilitate enrollments and discuss issues.
• Meet in person with caregivers representing Stars to facilitate enrollment processes.
• Assist in maintaining waitlists.
• Determine initial eligibility for subsidized childcare.
• Responsible for summer camp enrollment within tight enrollment deadlines.
• Maintain records of all activities as required by Stars policy and procedure and by governmental grant making entities.
• Maintain collaborative relationship with department peers, Director, and Stars colleagues across the agency.
• Commitment to agency’s mission of serving low-income and at-risk families and children.
• Various other tasks associated with enrollment as assigned by Enrollment Director.
• Additional duties related to Stars’ mission as assigned.

Minimum Qualifications

• High School diploma.
• Minimum two years administrative support experience.
• Excellent organizational skills.
• Strong computer skills, including all Microsoft Office applications.
• Ability to work in multiple databases interchangeably.
• Excellent interpersonal and communication skills and ability to work with all the agencies constituents while maintaining absolute confidentiality and professionalism in performance.
• Experience working with people of all ages and backgrounds.
• Ability to develop long range planning and manage the daily details of implementation.
• Possesses high integrity and application to duty.
• Must enjoy working with the public and be effective in verbal and written communications with diverse audiences.
• Highly self-directed with an attention to detail and ability to organize effectively, and able to manage multiple projects effectively.
• Skill in establishing and maintaining effective working relationships with agencies, staff, faculty, and the public.
• Ability to work effectively and respectfully with diverse populations.

Reports to

Enrollment Director

All South Shore Stars employees should be able to lift at least 40 lbs and work in a non-sedentary environment.

Equal Opportunity Employer

South Shore Stars is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

All employment is decided based on qualifications, merit, and agency need.

Mission

South Shore Stars provides comprehensive early education and youth development programs that enhance the optimal growth of children from economically and culturally diverse families, using a family support approach in collaboration with schools and other service providers.

Four core goals form the foundation of our work:

• Enable parents to work
• Help each child reach their full development potential
• Facilitate positive youth development
• Improve academic achievement for students at-risk of academic failure

At Stars, we are working to build an inclusive culture where difference is valued and the diverse voices of our employees are encouraged, supported, and celebrated. We believe diversity benefits and enriches the development of our staff, the children, and families we serve and the communities we serve. At Stars, we will work to find intentional ways to grow in our understanding and support of others, based on: Age ~ gender and gender identity ~ race ~socio-economic status ~ sexual orientation ~ physical or mental ability~ ethnicity~ veteran status ~education status ~religious or spiritual beliefs At Stars, we believe the power of diversity enriches us all by exposing us to a range of ways to understand and embrace the world.

We commit to do the work of including diversity, equity, and inclusion practices at the center of our daily work. We understand that our work around this is on-going, and we pledge to continually find new ways of growing into this statement