Enrollment Advisor, CPE

Kennesaw State University; Kennesaw (GA); On-site; USD 42,000 - 65,000; Full time

Job summary

Kennesaw State University is seeking an Enrollment Advisor in CPE to coordinate recruitment, advising, and enrollment services on the Kennesaw campus. You will learn program knowledge and act as a liaison between Registration and Program Departments to support students from inquiry to enrollment.

The role requires guiding prospective students on programs, costs, financial aid options, and career paths, along with processing enrollment records and managing CRM entries.

Qualifications

• High school diploma or equivalent.
• Current, valid and unrestricted driver's license.
• Two (2) years related experience.

Responsibilities

• Serves as point of contact for prospective students on information related to community and professional certificate programs
• Supports prospective student engagement by providing outreach and follow-up communication from inquiry through registration
• Field inbound calls and inquiries through digital channels (website, digital ads, directories, etc.) from prospective students
• Provides students with guidance and information regarding programs, costs, financial aid options, and career research
• Provides guidance to prospective students on the application process for financial assistance
• Enrolls applicants into courses of study beneficial to the students' career objectives
• Manages enrollment process including processing cash, checks, or credit cards when applicable
• Serves as a liaison between the department and funding offices to gather and validate information on students approved for a WIOA grant
• Creates, edits, merges, and registers students in enrollment management system
• Responsible for records maintenance, document imaging, and processing record requests.
• Processes refunds and/or transfers according to established guidelines, regulations, policies and/or procedures
• Collaborates with program managers and directors on improving processes and recruitment and marketing strategies

Education

High school diploma or equivalent

Job description

Enrollment Advisor, CPE

Job ID: 305437
Location: Kennesaw, Georgia
Full/Part Time: Full Time
Regular/Temporary: Regular

About Us

Are you ready to transform lives through academic excellence,innovative research, strong community partnerships and economicopportunity? Kennesaw State University is one of the 50 largestpublic institutions in the country. With growing enrollment andglobal reach, we continue to expand our institutional influence andprominence beyond the state of Georgia. We offer more than 190undergraduate, graduate, and doctoral degrees to empower over50,000 students to become thought leaders, lifelong learners, andinformed global citizens. Our entrepreneurial spirit, high-impactresearch, and Division I athletics draw students from throughoutthe region and from more than 100 countries across the globe. Ouruniversity's vibrant culture, career opportunities, rich benefits,and valuesof respect, integrity, collaboration, inclusivity, andaccountability make us an employer of choice. We are part of theUniversity System of Georgia. Weare searching for talented people to join Kennesaw State Universityin our vision. Come TakeFlight at KSU!

Location

(Primary Location for Job Responsibilities) OurKennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA30144. Our Marietta campus is located at 1100 South Marietta Parkway,Marietta, GA 30060.

Job Summary

Responsible for coordinating and attending activities in support ofrecruitment, advising, and enrollment services. Learns andmaintains specific and extensive program knowledge, objectives, andcareer opportunities for assigned program verticals. Serves asliaison for the Registration and Program Departments to attain,convey and communicate information relating to program enrollment.Assists prospective students with selecting programs that are thebest fit for their career objectives. Collaborates with multipledepartments to improve the student experience from inquiry toenrollment. Creates, edits, merges, and registers students inenrollment CRM management systems. Responsible for recordsmaintenance, document imaging, and processing recordrequests.

Responsibilities

KEY RESPONSIBILITIES:

• Serves as point of contact for prospective students oninformation related to community and professional certificateprograms
• Supports prospective student engagement by providing outreachand follow-up communication from inquiry through registration
• Field inbound calls and inquiries through digital channels(website, digital ads, directories, etc.) from prospectivestudents
• Provides students with guidance and information regardingprograms, costs, financial aid options, and career research
• Provides guidance to prospective students on the applicationprocess for financial assistance
• Enrolls applicants into courses of study beneficial to thestudents' career objectives
• Manages enrollment process including processing cash, checks, orcredit cards when applicable
• Serves as a liaison between the department and funding officesto gather and validate information on students approved for a WIOAgrant
• Creates, edits, merges, and registers students in enrollmentmanagement system
• Responsible for records maintenance, document imaging, andprocessing record requests.
• Processes refunds and/or transfers according to establishedguidelines, regulations, policies and/or procedures
• Collaborates with program managers and directors on improvingprocesses and recruitment and marketing strategies

Required Qualifications

Educational Requirements

• High school diploma or equivalent

Other Required Qualifications

• Current, valid and unrestricted driver's license

Required Experience

• Two (2) years related experience

USG Core Values

The University System of Georgia is comprised of our 25institutions of higher education and learning as well as the SystemOffice. Our USG Statement of Core Values are Integrity, Excellence,Accountability, and Respect. These values serve as the foundationfor all that we do as an organization, and each USG communitymember is responsible for demonstrating and upholding thesestandards. More details on the USG Statement of Core Values andCode of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in BoardPolicy 6.5 Freedom of Expression and Academic Freedom found on-lineat https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity

Kennesaw State University is an Equal Employment OpportunityEmployer. The University is committed to maintaining a fair andrespectful environment for living, work and study. To that end, andin accordance with federal and state law, Board of Regents policy,and University policy, the University prohibits harassment of ordiscrimination against any person because of race, color, sex(including sexual harassment, pregnancy, and medical conditionsrelated to pregnancy), sexual orientation, gender identity, genderexpression, ethnicity or national origin, religion, age, geneticinformation, disability, or veteran or military status by anymember of the KSU Community on campus, in connection with aUniversity program or activity, or in a manner that creates ahostile environment for members of the KSU community. For additional information or to file a complaint under theprovisions of this policy, students, employees, applicants foremployment or admission or other third parties should contact theOffice of Institutional Equity at English Building, Suite 225,[e-mail].

Other Information

• This is not a supervisory position.
• This position has financial responsibilities.
• This position will be required to drive.
• This role is considered a position of trust.
• This position requires a purchasing card (P-Card).
• This position may travel 1% - 24% of the time.

Background Check

• Credit Report
• Standard Enhanced + DMV

Per the University System of Georgia background check policy, allfinal candidates will be required to consent to a criminalbackground investigation. Final candidates may be asked to disclosecriminal record history during the initial screening process andprior to a conditional offer of employment. Applicants forpositions of trust with screening results which confirm adisqualifying criminal history will be immediately disqualifiedfrom employment eligibility.

All applicants are required to include professional references aspart of their application process. Some positions may requireadditional job-based screenings such as motor vehicle report,credit check, pre-employment drug screening and/or verification ofacademic credentials.

https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf