Program Coordinator, Campus Tours

Kennesaw State University; Kennesaw (GA); On-site; USD 46,000 - 48,000; Full time

Job summary

Kennesaw State University is seeking a Program Coordinator for Campus Tours to organize and lead campus visit experiences for prospective students and families. The role supervises student assistants, coordinates tour schedules, and collaborates with campus partners to ensure welcoming, informative visits.

The position requires a Bachelor's degree and one year of related experience, with strong communication, organizational, and event-planning skills.

Qualifications

• Bachelor's degree from an accredited institution in a related field.
• One year of related work experience.

Responsibilities

• Develops, coordinates, and implements programs, events, and initiatives to achieve the department's goals.
• Oversees day-to-day operations of the program and acts as liaison with internal and external clients.
• Plans and delivers presentations and prepares program collateral for events and visits.
• Supervises student assistants and coordinates campus tour schedules with campus partners.

Skills

Interpersonal skills

Communication skills

Time management

Project management

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Job Title: Program Coordinator, Campus Tours

Location: Kennesaw, Georgia

Regular/Temporary: Regular

Full/Part Time: Full-Time

About Us

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower over 50,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come Take Flight at KSU!

Location

(Primary Location for Job Responsibilities) Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.

Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Department Information

DEPARTMENT SPECIFIC TASKS AND RESPONSIBILITIES:

• Serves as the point of contact for all tour-related needs.
• Delivers presentations to student groups and prospective families
• Serves as the supervisor and hiring manager for campus tour and Welcome Center student assistants
• Schedules campus tours and ensures they are staffed appropriately
• Organizes and implements customer service training and personal development components for student employees
• Advises and counsels current and future students by answering questions, providing information on the admissions process, and tracking and monitoring prospective student files
• Arranges group tours and coordinates with Parking, Campus Services, Housing, and other applicable campus partners as required
• Oversees the front desk at the Kennesaw Campus Welcome Center and spends at least one (1) day a week at the Marietta Campus to facilitate tours
• Performs administrative duties (i.e., monitoring and responding to call tickets and campus visit and group tour emails) and handles walk-ins, assist with department events such as Open House

Job Summary

Plans and implements program initiatives for the assigned college, department, and/or unit. Participates in the generation of program resources, communication, design and development of operating goals, objectives, and protocols. Serves as primary point for program implementation and operational matters. Provides technical, professional and programmatic guidance, consultation, and support.

Responsibilities

KEY RESPONSIBILITIES:

• Develops, plans, and coordinates the implementation and execution of programs, special projects, events, and other initiatives designed to achieve the overall mission, goals, and objectives of the assigned program(s) and/or department(s)
• Oversees and administers all facets and activities related to day-to-day operations of the assigned program(s) and/or departments
• Serves as liaison with internal and external clients on all matters relating to program and/or department activities
• Provides, administers, and/or coordinates the provision of technical guidance, consultation, and related support to clientele within area of program focus
• Assists with forecast projections and budget for each fiscal year and evaluates progress towards financial goals and may be responsible for the program or department¿s purchasing card (PCard)
• Prepares and delivers presentations and collateral for program and/or department and events
• Coordinates and administers the collection, compilation, and analysis of program activity data, prepares comprehensive program reports and evaluation summaries
• May coordinate, administer and monitor social media presence and program outreach
• May supervise and/or lead assigned staff and/or students assistants

Required Qualifications

• Educational Requirements Bachelor's degree from an accredited institution of higher education in related field
• Required Experience One (1) years of related work experience

Preferred Qualifications

• Additional Preferred Qualifications Please refer to the department Position Description Addendum for specific duties as it relates to the assigned department, division, unit and/or college
• Preferred Educational Qualifications An advanced degree from an accredited institution of higher education in a related field
• Preferred Experience Previous experience with program development and coordination, Previous experience in higher education

Proposed Salary

The budgeted salary is $45,900 - $48,000 per year. Offers are based on relevant experience. Comprehensive benefits include Medical, Dental, Vision, 13 paid holidays, vacation, generous retirement plans, tuition waiver, wellness options, and more! Visit https://hr.kennesaw.edu/benefits/index.php

Knowledge, Skills, & Abilities

• Abilities Able to devise, develop, collect and analyze statistical information and reports
• Abilities Able to handle multiple tasks or projects at one time meeting assigned deadlines
• Abilities Ability to make administrative and/or procedural decisions and judgments
• Knowledge Demonstrated professional knowledge and operational expertise within designated area of program focus
• Skills Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
• Skills Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite)
• Skills Strong attention to detail and follow up skills
• Skills Strong customer service skills and phone and e-mail etiquette

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity

Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.

For additional information or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, [e-mail].

Other Information

• This is not a supervisory position.
• This position does not have any financial responsibilities.
• This position will not be required to drive.
• This role is considered a position of trust.
• This position does not require a purchasing card (P-Card).
• This position may travel 1% - 24% of the time.

Background Check

• Standard Enhanced + Education

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.

https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf