Enrollment Advisor

Dalton State College; Dalton (GA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Healthcare options

Retirement option: Teachers Retirement Systems (TRS)

Tuition assistance

$100 Well-being rewards

13 paid holidays

Paid vacation and sick leave

Paid parental leave

Winter break (December holidays)

USG Benefits

Job summary

Dalton State College is seeking an Enrollment Advisor to assist students and potential students with Enrollment Services processes related to Admissions and Financial Aid. The role includes advising on financial aid and ensuring that applicants complete necessary documentation.

The ideal candidate must possess an Associates degree or equivalent experience, and have at least one year of related experience. Responsibilities include providing support during outreach events and tracking enrollment-related documents.

Qualifications

• Associates degree required, or equivalent combination of education and/or related work experience.
• One year of related experience required.

Responsibilities

• Assists all escalations for enrollment-related assistance.
• Provides information and assistance on admissions, financial aid, and student records.
• Advises students on financial aid processes and regulations.
• Tracks and updates submitted documents.

Skills

Knowledge of college policies and procedures

Skill in oral and written communication

Skill in decision making and problem solving

Knowledge of customer service principles

Knowledge of FERPA guidelines

Education

Associates degree or equivalent combination of education and experience

Baccalaureate degree preferred

Tools

CRM systems

Job-related software programs

Job description

Enrollment Advisor

Location: Dalton State College. Regular, Full-Time. Job ID: 300540.

Job Summary

This position performs specialized duties in the provision of assistance to students and potential students with Enrollment Services processes related to Admissions, Financial Aid, and Registrar.

Responsibilities

• Assists all escalations for enrollment related assistance for potential students, current students, and community members.
• Provides information and assistance on matters related to admissions, financial aid, and student records.
• Assists students in completing financial aid documents.
• Assists students in completing admissions applications.
• Assists with transcript orders and graduation applications.
• Assists with petitions for residency, tuition classification, and tuition waivers.
• Provides information on transfer credits.
• Advises students on financial aid processes and regulations.
• Advises students on admission and readmission processes and regulations.
• Advises students on records processes and regulations related to graduation, transfer equivalency, and residency.
• Receives and evaluates referred customers from Financial Aid, Registrar’s Office, and Admissions.
• Receives and responds to escalations referred to campus from the call center.
• Responds to all emails received by Admissions, Financial Aid, and Registrar email accounts.
• Provides student information and assistance based on each student’s requirements.
• Resolves student related enrollment issues.
• Escalates student related enrollment issues as needed.
• Visits high schools to assist with FAFSA completion.
• Visits high schools to assist with Apply to College days.
• Attends outreach events such as Preview Day and other institutional outreach events.
• Provides additional support for Enrollment Services on Orientation Days.
• Creates and presents presentations on enrollment services areas for Perspective classes, students, and parents at Orientation.
• Provides backup coverage for the Enrollment Assistant in the Office of Enrollment Services.
• Tracks and updates submitted documents.

Required Qualifications

• Associates degree required, or equivalent combination of education and/or related work experience.
• One year of related experience required.

Preferred Qualifications

• Baccalaureate degree.
• Bilingual preferred.

Knowledge, Skills & Abilities

• Knowledge of college policies and procedures.
• Knowledge of computers and job‑related software programs.
• Knowledge of CRM and student information systems.
• Knowledge of customer service principles and practices.
• Knowledge of FERPA guidelines.
• Knowledge of college enrollment services policies and procedures.
• Knowledge of state and federal financial aid regulations.
• Knowledge of state residency regulations.
• Knowledge of USG and state lawful presence policies.
• Skill in the provision of customer services.
• Skill in decision making and problem solving.
• Skill in the completion of a variety of reports.
• Skill in oral and written communication.

Benefits

• Healthcare options.
• Retirement option: Teachers Retirement Systems (TRS).
• Tuition assistance.
• $100 Well‑being rewards.
• 13 paid holidays.
• Paid vacation and sick leave.
• Paid parental leave.
• Winter break (December holidays).
• USG Benefits.

Equal Employment Opportunity

Equal opportunity and decisions based on merit are fundamental values of Dalton State College. As a member of the University System of Georgia, we follow the Board of Regents’ policy, which prohibits discrimination on the basis of an individual’s age, color, disability, genetic information, national origin, race, religion, sex, or veteran status. No individual shall be excluded from participation in, denied the benefits of, or otherwise subjected to unlawful discrimination, harassment, or retaliation under any DSC program or activity because of the individual’s protected status; nor shall any individual be given preferential treatment because of the individual’s protected status, except that preferential treatment may be given on the basis of veteran status when appropriate under federal or state law.