Enrollment Advisor

StrongMind; Chandler (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Unlimited PTO

Holiday week off at Christmas

On-site gym

Job summary

StrongMind is seeking an Enrollment Advisor in Chandler, AZ. This in-person role supports families through the enrollment journey, coordinating applications, eligibility and timelines while ensuring accuracy and compliance.

You will use CRM and SIS systems, collaborate with Admissions and school staff, and provide empathetic, organized service during high-volume intake hours. StrongMind values kindness, accountability, collaboration, innovation, and grit.

Qualifications

• Strong written and verbal communication
• Customer service or call center experience in a high-volume environment
• Ability to manage multiple priorities and deadlines with accuracy

Responsibilities

• Guide prospective families through enrollment steps via phone, email, or in person
• Review and process enrollment applications for completeness and compliance
• Maintain accurate records in CRM and SIS
• Follow up with families to resolve missing items or barriers
• Explain eligibility criteria, deadlines, and next steps clearly
• Collaborate with team to resolve enrollment issues
• Complete enrollments and support walk-in or phone-based applicants
• Work core hours 8:00 AM–5:00 PM Arizona time, Monday–Friday

Skills

Communication skills

Customer service

Multi-system experience

CRM usage

SIS usage

MS Office

Attention to detail

Independent with collaboration

Accountability

Tools

CRM

SIS

MS Office

Job description

Enrollment Advisor
Location: In-Person (Chandler, AZ)
Reports to: Admissions Supervisor
Employment Type: Non-Exempt / Full-Time

About StrongMind

StrongMind is a remote-first education and technology company on a mission to transform learning for students, families, and educators across the country. For more than 25 years, we’ve partnered with schools and districts to deliver innovative, student-centered learning experiences powered by technology, compassion, and bold thinking.

We believe education should be flexible, human, and built for real life. That belief shapes how we design our products, support our partners, and work together as a team. At StrongMind, you’ll find smart people doing meaningful work, a culture rooted in trust and accountability, and leaders who genuinely care about both outcomes and people.

The Team You Will Join

You’ll be part of the Admissions team, working closely with Enrollment Advisors, school staff, and cross-functional partners to guide prospective students and families through the enrollment journey. This team is responsible for ensuring enrollment processes are welcoming, accurate, compliant, and aligned with school and state requirements.

The team culture is collaborative, supportive, and family-centered, and you’ll have opportunities to build relationships, develop expertise in enrollment operations, and contribute to continuous improvement while partnering across StrongMind and our school communities.

The Difference You Will Make

In this role, your work will directly impact students and families by creating a smooth, supportive, and trustworthy enrollment experience from first contact through acceptance.

You’ll help families navigate application requirements, timelines, and expectations with clarity and care, ensuring students are prepared to begin their learning journey. Your responsiveness, accuracy, and empathy will build confidence in StrongMind schools and support successful student starts.

A Typical Day Looks Like

While no two days are exactly the same, you can expect to:

• Communicate with prospective families via phone, email, and in person to guide them through enrollment steps
• Review and process enrollment applications and documentation for completeness and compliance
• Maintain accurate records in CRM and Student Information Systems (SIS)
• Proactively follow up with families to resolve missing items or enrollment barriers
• Explain eligibility criteria, policies, deadlines, and next steps clearly and empathetically
• Collaborate with team members and supervisors to resolve complex enrollment situations
• Complete enrollments and support walk-in or phone-based applicants as needed
• This position requires availability to work core business hours of 8:00 AM to 5:00 PM Arizona time, Monday through Friday.

This role balances high-volume communication, detail-oriented processing, and family support and is well-suited for someone who enjoys helping others, staying organized, and working in a fast-paced environment.

Your Expertise Includes

We’re looking for someone who brings:

• Strong written and verbal communication skills with professionalism and empathy
• Customer service or call center experience in a high-volume environment
• Ability to manage multiple priorities and deadlines with accuracy and attention to detail
• Experience maintaining confidential records and handling sensitive information
• Comfort learning and using multiple systems such as CRM, SIS, and communication tools
• Proficiency with Microsoft Office and general computer skills
• Accountability for performance goals and commitment to team success
• Ability to work independently while collaborating effectively with others
• Alignment with StrongMind’s core values: Kindness, Accountability, Collaboration, Innovation, and Grit

Bonus points if you also have:

• Experience in education, enrollment, admissions, or student services
• Familiarity with enrollment compliance or documentation requirements
• Experience supporting families or students in an educational setting

Our Commitment to Inclusion & Belonging

At StrongMind, we believe the best ideas come from bringing together people with different perspectives, experiences, and ways of thinking. A diverse and inclusive workplace fuels creativity, strengthens collaboration, and helps us build better solutions for the students, families, and communities we serve.

We are committed to welcoming a broad range of talent and encouraging all qualified individuals to apply. We strive to create an environment where everyone feels a sense of belonging and is empowered to contribute, grow, and do meaningful work.

How We’ll Take Care of You

We believe that when people feel supported, they do their best work. At StrongMind, your well-being isn’t a perk—it’s part of our culture.

Our commitment to you includes:

• A competitive total compensation package, including medical, dental, vision, and voluntary benefits
• Well-being that works for real life —from an on-site gym, virtual wellness programs, and wellness coaching to flexible work options for select roles, because your well-being fuels your brilliance
• Unlimited PTO for exempt roles, plus additional “life happens” days when you need flexibility
• A fully paid holiday week off at Christmas, so you can truly rest, reset, and reconnect
• Recognition and rewards that celebrate birthdays, meaningful milestones, legendary work, and community service hours that let you give back
• Quarterly Town Halls that keep communication transparent, honest, and human
• Annual social events and traditions we genuinely look forward to—like Halloween celebrations, Wellness Fairs, and other moments that bring our community together

We’re intentional about building a workplace where people feel valued, connected, and empowered to thrive—at work and beyond.

Additional Info

We welcome all qualified candidates eligible to work in the United States. At this time, we are unable to sponsor visas.

We are proud to be an Equal Opportunity Employer and provide consideration to all applicants regardless of race, religion, color, sex, gender, national origin, age, veteran status, marital status, or disability protected by law.