Enrollment & Admissions Support Specialist

Motlow; Harriman (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Roane State Community College is seeking an Enrollment Assistant to support admissions and enrollment processes, providing high-quality service to prospective and current students. This role handles application processing, registration support, records management, and student inquiries in alignment with policies and procedures.

The Enrollment Assistant serves as a primary contact, guiding students through admissions requirements and enrollment steps to promote access, retention, and success.

Qualifications

• Associate's degree or higher.
• Minimum 1 year customer service experience.
• Proficiency using Excel, Microsoft Word, PowerPoint.

Responsibilities

• Access and correctly interpret information in Banner related to admissions/records/financial aid.
• Analyze and problem solve student situations to provide accurate responses.
• Anticipate student needs, always providing the most thorough information.
• Review documents to determine validity and scan, verifying documents are readable and all pages have been included.
• Deal with conflict situations and assist in providing solutions.
• Communicate with students through email, phone and in person conversations.
• Other duties as assigned.

Skills

Customer service

Communication

Problem solving

Analytical thinking

Teamwork

Education

Associate's degree or higher

Tools

Excel

Microsoft Word

PowerPoint

Job description

Roane State Community College is seeking an Enrollment Assistant to support admissions and enrollment processes, providing high-quality service to prospective and current students. This role handles application processing, registration support, records management, and student inquiries in alignment with policies and procedures.

The Enrollment Assistant serves as a primary contact, guiding students through admissions requirements and enrollment steps to promote access, retention, and success.