enior Business Analyst Opportunity with Saksoft!

Saksoft; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Saksoft, a global IT services firm, is seeking an experienced Business Analyst to translate commercial goals into clear eCommerce requirements. You will bridge the eCommerce team, business stakeholders and delivery partners to enable faster, fewer-risk initiatives.

You will lead workshops, create process maps and user stories, document business rules for pricing, subscriptions and payments, and ensure end-to-end delivery from discovery to post-launch validation.

Qualifications

• 5+ years as a Business Analyst, ideally in eCommerce, SaaS or digital products.
• Experience documenting requirements for complex cross-functional tech projects.
• Strong skills in process maps, customer journeys and business rules.
• Experience across the full delivery lifecycle: discovery, requirements, testing, deployment and post-launch validation.
• Excellent written and verbal English communication; global environment.

Responsibilities

• Lead discovery sessions with Business, Product, Finance, Marketing, Customer Success, Operations and Technology teams.
• Convert business needs into process maps, customer journeys, user stories and acceptance criteria.
• Document business rules for products, pricing, bundles, payments, subscriptions, renewals, upgrades and cancellations.
• Map end-to-end processes, including system interactions, hand-offs, controls, reporting needs and exception handling.
• Identify open decisions, risks, assumptions and dependencies, and resolve them before development starts.
• Help define MVP scope and separate immediate needs from longer-term capabilities.
• Maintain a traceable record of requirements, decisions, owners and changes across the eCommerce portfolio.
• Define business test scenarios and support UAT, launch readiness and stakeholder sign-off.
• Validate delivered solutions and capture post-launch improvements.
• Build reusable requirements and process standards to speed up future product and regional rollouts.

Skills

Business analysis

Requirements gathering

Process mapping

Stakeholder management

User stories

Analytical thinking

English communication

Tools

Salesforce

NetSuite

CRM systems

ERP systems

Job description

Experience: 5 to 8 Years

Location: Any Saksoft Location

Completely US Shift

About the Role

You will turn commercial goals and customer experience needs into clear, structured and testable requirements for eCommerce initiatives. You will be the main link between the eCommerce team, business stakeholders and the teams who design and deliver the solutions. These include Digital Experience, IT Systems, Revenue Technology, Finance, Revenue Operations, Product, Marketing, Customer Success and external partners. The goal is to help the team run more initiatives in parallel, decide faster and reduce rework.

Key Responsibilities

• Lead discovery sessions and requirements workshops with Business, Product, Finance, Marketing, Customer Success, Operations and Technology teams
• Convert business needs into process maps, customer journeys, user stories and acceptance criteria
• Document business rules for products, pricing, bundles, payments, subscriptions, renewals, upgrades and cancellations
• Map end-to-end processes, including system interactions, hand-offs, controls, reporting needs and exception handling
• Identify open decisions, risks, assumptions and dependencies, and resolve them before development starts
• Help define MVP scope and separate immediate needs from longer-term capabilities
• Maintain a traceable record of requirements, decisions, owners and changes across the eCommerce portfolio
• Define business test scenarios and support UAT, launch readiness and stakeholder sign-off
• Validate delivered solutions and capture post-launch improvements
• Build reusable requirements and process standards to speed up future product and regional rollouts

Key Programmes You Will Support

• Launching new products and brands on eCommerce, and expanding into new regions
• New purchasing, subscription and payment models
• Hybrid initial sale, upsell and cross-sell journeys
• Migrating existing customers and subscriptions
• Customer portal enhancements
• Integrating eCommerce with Salesforce, NetSuite, entitlement and reporting systems

Requirements

• 5+ years as a Business Analyst, preferably in eCommerce, SaaS, subscriptions, digital products or business transformation
• Proven experience documenting requirements for complex, cross-functional technology projects
• Strong skills in process maps, customer journeys, business rules, user stories and acceptance criteria
• Experience across the full delivery lifecycle: discovery, requirements, testing, deployment and post-launch validation
• Good understanding of eCommerce and subscription processes: buying journeys, payments, renewals, upgrades, cancellations and self-service
• Experience working with Product, Technology, Finance, Sales, Customer Success, Marketing, Legal and Operations
• Ability to lead workshops, challenge incomplete requirements and drive decisions across teams
• Familiarity with project management standards
• Strong analytical and problem-solving skills
• Excellent written and verbal English communication
• Comfortable working in a global, cross-functional environment

Good to Have

• Exposure to Salesforce, NetSuite or Merchant of Record models
• Experience with CRM, ERP, eCommerce, customer portal or entitlement systems