Product Owner/Business Analyst

SupplyLogic; United States; Remote; USD 110,000 - 150,000; Full time

Job summary

SupplyLogic is seeking a Senior Business Analyst for eCommerce and Order Management. You will act as the bridge between customers and the development team, capturing enhancement requests and defining detailed requirements across Order-to-Cash, Procure-to-Pay, and Inventory processes.

You will guide roadmap prioritization, participate in Agile ceremonies, and ensure solutions account for integrations, data, security, and downstream impacts. This is a hybrid/remote role with minimal travel.

Qualifications

• 5-8+ years of business analysis or product owner experience across O2C, P2P, and Inventory.
• Experience gathering, clarifying, and prioritizing customer enhancement requests with external stakeholders.
• Experience building and presenting enhancement roadmaps to leadership for approval.
• Experience writing detailed business & functional requirements, user stories, process flows, and acceptance criteria.
• Agile/Scrum experience with backlog refinement and sprint ceremonies.
• Experience with ERP and/or eCommerce platforms.
• Strong facilitation and stakeholder management; comfortable presenting to customer leadership.
• Excellent written and verbal communication; able to translate between technical teams and business stakeholders.
• Ability to work independently in a fully remote environment.

Responsibilities

• Serve as the primary business analyst for assigned enterprise customers, translating objectives into actionable requirements.
• Lead discovery sessions across O2C, P2P, and Inventory functions; develop detailed BRs, user stories, flows, and acceptance criteria.
• Document current/future state processes and identify gaps; evaluate solution options across ERP/eCommerce platforms.
• Coordinate UAT and business validation with customers prior to release.
• Maintain enhancement backlog and partner with Product/Development leadership on prioritization.
• Support reporting/analytics requirements tied to O2C, P2P, and Inventory KPIs.
• Contribute to program documentation, risks, and executive status updates.

Skills

Order-to-Cash (O2C)

Procure-to-Pay (P2P)

Inventory management

Agile/Scrum

Stakeholder management

Requirements gathering

Customer collaboration

Roadmap prioritization

ERP/Ecommerce platforms

Communication

Education

Bachelor's degree in Business/Information Systems

Job description

The Senior Business Analyst, eCommerce and Order Management serves as a business analyst for Order-to-Cash, Procure-to-Pay, and Inventory processes supporting our B2B and B2C eCommerce customers. This is an individual-contributor role that works directly with external customer stakeholders through internal Customer Success teams to capture enhancement requests, manage an enhancement roadmap, and secure customer leadership approval before committing work to the development team. The Senior Business Analyst translates customer and business needs into clear, detailed requirements, user stories, and acceptance criteria, and partners with development, and QA following the SDLC process. This role is technology-agnostic by design, supporting SupplyLogic's current and future ERP and eCommerce platforms, including anticipated platform transitions. This is a hybrid/fully remote position with minimal travel, reporting to the VP of Applications in IT.

ESSENTIAL FUNCTIONS:

Customer Partnership & Roadmap Ownership

• Serve as the primary business analyst point of contact for assigned enterprise customers, working directly with their stakeholders to understand strategic objectives, operational challenges, and enhancement needs.
• Partner with internal Customer Success and Account Management teams to intake, clarify, and validate customer enhancement requests.
• Build and maintain a shared enhancement roadmap in partnership with customers and Customer Success; present roadmap and prioritization recommendations to customer leadership for approval before committing development resources.
• Evaluate and prioritize requests based on business value, customer impact, complexity, risk, and delivery capacity.
• Manage customer expectations around scope, trade-offs, and timelines, escalating conflicts or resourcing constraints to the VP of Applications as needed.

Requirements & Solution Definition

• Lead discovery and requirements-gathering sessions with customers and internal stakeholders across Order-to-Cash, Procure-to-Pay, and Inventory functions.
• Develop detailed business requirements, functional requirements, user stories, process flows, and acceptance criteria that development teams can build against.
• Document current-state and future-state process maps and identify gaps between them.
• Partner with architects, developers, and vendors to evaluate solution options across ERP and eCommerce platforms.
• Ensure proposed solutions account for integrations, data, security, scalability, and downstream business impact.
• Coordinate user acceptance testing and business validation with customers prior to release.

Order-to-Cash, Procure-to-Pay & Inventory Domain Expertise

• Order-to-Cash processes, including order entry, pricing and promotions, credit management, invoicing/billing, and cash application.
• Procure-to-Pay processes, including requisitioning, purchase orders, receiving, invoice matching, and vendor payments.
• Inventory processes, including replenishment, cycle counts, warehouse/WMS coordination, and inventory accuracy and visibility.
• Identify integration points and downstream impacts across ERP, eCommerce, WMS, and reporting systems.

Agile Delivery & Backlog Management

• Participate as the business analyst within an Agile/Scrum framework, including backlog refinement, sprint planning, sprint review, and retrospectives.
• Maintain and prioritize the enhancement backlog in partnership with Product/Development leadership.
• Write acceptance criteria that are clear and testable by QA.
• Support release planning and sequencing of customer-facing enhancements.
• Partner with customers, Customer Success, and IT/data teams to define reporting and analytics requirements tied to Order-to-Cash, Procure-to-Pay, and Inventory KPIs.
• Translate business questions into reporting specifications and clear data definitions.
• Proactively identify process and system inefficiencies, manual work, and control gaps, and recommend improvements.

Program Support

• Maintain roadmap and initiative documentation, including milestones, dependencies, risks, and action items.
• Provide regular status updates to the VP of Applications and elevate risks or decisions requiring leadership attention.
• Support change management, communication, and training activities tied to customer-facing enhancements.

QUALIFICATIONS AND SKILLS:

Required

• 5-8 or more years of business analysis or product owner experience, with demonstrated depth across Order-to-Cash, Procure-to-Pay, and Inventory business processes.
• Demonstrated experience working directly with external customers to gather, clarify, and prioritize enhancement requests.
• Experience building and presenting enhancement roadmaps to customer or business leadership for approval.
• Experience writing detailed business/functional requirements, user stories, process flows, and acceptance criteria that development teams can build against.
• Working experience within an Agile/Scrum framework, including backlog refinement and sprint ceremonies.
• Experience with ERP and/or eCommerce platforms.
• Strong facilitation and stakeholder management skills, including comfort presenting to and negotiating with customer leadership.
• Excellent written and verbal communication skills, with the ability to translate between technical teams, internal business stakeholders, and customers.
• Demonstrated ability to work independently in a fully remote environment.

Preferred

• CBAP, PMI-PBA, CSPO, or CSM certification, or an equivalent Agile/business analyst/ product owner credential.
• Familiarity with eCommerce-to-ERP and ERP-to-WMS integrations.

EDUCATION:

Bachelor's degree in Business, Information Systems, or a related field. An equivalent combination of education and progressive business analyst experience will be considered in lieu of a degree.