Enhancement Manager — Branch Growth & Operations Lead

Ruppert Landscape; Charlotte (NC); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Company vehicle

Medical benefits

FSA

401(k) plan

Work-life balance

Family culture

Job summary

Ruppert Landscape in Charlotte, NC, is seeking an Enhancement Manager to oversee production, sales, and customer satisfaction for branch enhancement projects. You will manage budgets, develop field leadership, and contribute to branch and company performance goals.

This role requires strong collaboration across teams to drive profitability, operational excellence, and client retention. A background in landscape maintenance with leadership experience is essential.

Qualifications

• Two- or four-year horticultural degree and at least two years of industry experience.
• Two years of experience managing others on production level, including recruiting, hiring, evaluations and training.
• Sales and customer service experience with direct customer interaction (min. 2 years).
• Experience managing production of service work; at least two years running multiple projects.
• At least one year estimating enhancement-type work.

Responsibilities

• Communicate company philosophies, policies, and procedures to supervisors.
• Convey annual and long-term branch goals and monitor progress through reviews.
• Develop field managers and respond to personnel needs within the branch.
• Maintain ongoing recruiting to fill production roles across the company.
• Oversee seasonal color rotations.
• Develop profitable estimates for enhancement work to hit sales targets.
• Prepare job packages and billings for enhancement jobs sold.
• Understand and monitor hourly and cost budgets; report to field managers.
• Regularly inspect job sites to monitor quality and address customer concerns within 24 hours.
• Oversee hard material purchases and manage deliveries to the yard.
• Schedule enhancement crews and maintain properly staffed teams.
• Conduct formal and informal training sessions.

Skills

People management

Sales

Customer service

Budgeting

Communication

Education

Horticulture degree

Job description

Ruppert Landscape in Charlotte, NC, is seeking an Enhancement Manager to oversee production, sales, and customer satisfaction for branch enhancement projects. You will manage budgets, develop field leadership, and contribute to branch and company performance goals.

This role requires strong collaboration across teams to drive profitability, operational excellence, and client retention. A background in landscape maintenance with leadership experience is essential.