Enhanced Care Management Administrative Assistant

Nelson Connects; San Rafael (CA); On-site; USD 34,385,000 - 38,683,000; Part time

Job summary

Nelson Connects in San Rafael, CA, is seeking an Enhanced Care Management Administrative Assistant. This part-time role (~20 hours/week) supports the ECM Project Coordinator and Housing-Based Case Management team, handling intake, documentation, and care-plan coordination.

You will manage calendars, maintain records, use EHR systems, assist with data collection and reporting, and communicate with healthcare partners.

Qualifications

• Administrative experience in healthcare, social services, or nonprofit settings.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
• Excellent organization, calendar management, recordkeeping, and attention to detail.
• Strong written and verbal communication skills.
• Ability to understand and communicate basic data and statistics.
• Strong critical-thinking, analytical, problem-solving, and multitasking skills.
• Experience handling confidential information with HIPAA awareness.
• ECM/CalAIM exposure is a plus.

Responsibilities

• Provide administrative support to the ECM Project Coordinator and Housing-Based Case Management team.
• Support new client intake, ensuring documentation and care plans are complete.
• Compile and submit ECM documents, including Return Transmission Files and TARs.
• Coordinate referrals and appointments with medical and behavioral health teams.
• Maintain accurate client records, tracking data, program measures, and grants.
• Use electronic health records and related systems to enter, track, and retrieve information.
• Assist with research, data collection, reporting, and process improvements.
• Manage calendars, team communications, meetings, trainings, and webinars.
• Assist staff with client communications and administrative needs.
• Collaborate with internal teams and community partners while representing Ritter Center’s mission and values.
• Maintain confidentiality and HIPAA compliance.

Skills

Administrative experience

Calendar management

Organization and detail

Written and verbal communication

Data interpretation

Critical thinking/analytics

HIPAA compliance

Fast-paced environment

Healthcare exposure

ECM exposure (CalAIM)

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Outlook

Job description

Enhanced Care Management Administrative Assistant

You are a highly organized, detail-oriented administrative professional who enjoys supporting healthcare and community-based programs. You’re comfortable working with confidential information, coordinating client services, maintaining accurate records, and managing multiple priorities in a fast-paced environment. You’re collaborative, resourceful, and committed to helping individuals access the care and services they need.

Location: San Rafael, CA

This Position Pays: $24–$27/hour

Schedule: Part-time, approximately 20 hours/week with flexible scheduling

Duration: 1-year special project

What You Will Be Doing:

• Provide administrative support to the Enhanced Care Management (ECM) Project Coordinator and Housing-Based Case Management team.
• Support new client intake, ensuring required documentation, releases of information, and care plans are complete and accurate.
• Compile and submit required ECM documentation, including Return Transmission Files and Treatment Authorization Requests.
• Coordinate referrals and appointments with medical and behavioral health teams.
• Maintain accurate client records, tracking data, program measures, initiatives, and grant requirements.
• Use electronic health records and related systems to enter, track, and retrieve information.
• Assist with research, data collection, reporting, and identifying solutions to improve processes.
• Manage calendars, team communications, meetings, trainings, and webinars as needed.
• Assist staff with client communications and administrative needs.
• Collaborate with internal teams and community partners while representing Ritter Center’s mission and values.
• Maintain strict confidentiality and protect sensitive patient information in accordance with HIPAA.

What You Bring:

• Administrative experience, preferably in healthcare, social services, behavioral health, or a nonprofit environment.
• Strong computer skills and proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
• Excellent organization, calendar management, recordkeeping, and attention to detail.
• Strong written and verbal communication skills.
• Ability to understand and communicate basic data and statistics.
• Strong critical-thinking, analytical, problem-solving, and multitasking skills.
• Experience handling confidential information and understanding of HIPAA requirements.
• Ability to work effectively in a fast-paced community environment with frequent interruptions.
• Healthcare, Medi-Cal, care coordination, EHR, or CalAIM/ECM experience is a plus.
• Must meet applicable healthcare facility requirements, including TB testing and COVID-19 vaccination or approved exemption.

For over 50 years, Nelson Connects has empowered employers and job seekers to achieve their unique versions of success. Our commitment to excellence, integrity, compassion, and innovation has made us a trusted partner in connecting jobs, people, and communities. The remarkably talented and dedicated people of Nelson Connects are building on the rich history of this company to define the future of our industry, and we can’t wait to work with you.

Weare Nelson Connects, and our purpose is your success.

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