Integrated Care Manager

Redwood Community Services Inc; Lakeport (CA); On-site; USD 60,174,000 - 81,378,000; Full time

Benefits offered by this job

Language translation differential

ASL differential—Bi-cultural

ASL differential—Multilingual

Job summary

Redwood Community Services, Inc. seeks an Integrated Care Manager who is fluent in Spanish to coordinate comprehensive care for participants facing homelessness, mental illness, and health challenges.

You will develop individualized care plans, connect clients to medical, behavioral, dental, and social services, and act as the primary contact to navigate complex systems of care. Strong communication and outreach skills are essential.

Qualifications

• Must be fluent in Spanish.
• Must have basic knowledge of Microsoft Suite (Excel, PowerPoint, Outlook, etc.).
• Minimum of one year of direct client services in social work; two years for higher levels?

Responsibilities

• Conduct outreach to connect potential participants to Enhanced Care Management (ECM).
• Assess and draft individualized care plans with participants.
• Work with clients in group and individual settings to overcome barriers to the plan of care.
• Refer and link clients to medical and mental health care; assist with scheduling and attendance.
• Advocate for clients; facilitate coordination among providers and systems of care.

Skills

Spanish fluency

Microsoft Office

Education

Two years college in social work-related subjects

60 semester or 90 quarter units in social work-related subjects

Tools

Microsoft Office

Job description

Job Title:IntegratedCare Manager - Spanish Speaking
Department:Integrated Health
Location:Lakeport, CA
Status:One (1) Full-Time / Non-Exempt
Hours:40 hours per week
Salary:$21.00 - $28.40 per hour (DOE) / Additional Differentials Must Qualify
Open Date:September 18, 2026
Close Date:Open Until Filled

Pay Differentials Offered (must qualify through testing or verification):

• Language Translation - Bi-cultural Spanish: $1.00 per hour
• Bimodal Bilingualism - ASL Sign Language: $1.00 per hour
• Bimodal Multilingualism - ASL Sign Language: $2.00 per hour

Overview:

The path to healthcare and improving your life is complicated and challenging and even more so for our vulnerable community members who experience homelessness, severe mental illness, substance use disorder, and/or serious medical challenges. As an Integrated Care Manager you provide support to these highly vulnerable participants through intensive coordination of health and health-related services. You will coordinate care and services to help meet the physical, behavioral, dental, developmental, and social needs of the people you serve. These services improve access to care for people with complex needs and who are facing difficult life and health circumstances. You will develop a comprehensive care plan with each participant and act as their primary point of contact to navigate the various system of care they need to access to meet their needs. Additionally, you will ensure all providers involved in the participant’s care are communicating with each other and working together. Ideal candidates for this position are outgoing and creative, with knowledge of the local resources available to support the people we serve.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Conduct outreach and engagement efforts to connect potential participants to Enhanced Care Management (ECM) benefit.
• Assess and identify needs of each ECM participant to draft an individualized care plan with them.
• Works with clients in group and individual settings to discuss, break down, and resolve issues/barriers interfering with the plan of care.
• Refer and link clients to appropriate medical and mental health care, aiding them with scheduling and making it to appointments.
• Acts as an advocate, helping people communicate their needs to their care providers. Facilitates resolution of complex care challenges in a multi-disciplinary forum while concurrently advocating for the System of Care (i.e., keeping client engaged with care even when it is challenging to access).
• Takes and records client vital signs, including blood pressure. Completes regular screenings of vital signs, wellness status, and health needs.
• Documents each service provided to clients in a timely manner.
• Communicate and collaborate with partnering service providers regarding treatment, needs, progress, and care of clients, as allowed by regulations permitting the sharing of information between providers to benefit their client’s accessing healthcare, housing, and services.
• Develops and maintains strong knowledge of local resources. Seeks out additional resources as needed, remains up to date on changes in available resources and eligibility criteria.

Qualifications

Classifications and Qualifications:

• Care Manager I:Less than two (2) years of full-time experience in the social work field providing direct services. **Minimum of one (1) year of experience working in a social work-related position providing direct client services. Prefer candidates with experience working with people experiencing homelessness.**
• Care Manager II: An individual who has at least two (2) years but less than four (4) years of FTE experience in a mental health related field providing direct mental health services.
• Care Manager III – At least four (4) years of full-time experience in the social work field providing direct client services. Up to a maximum of two (2) years can be substituted by yours of education. ** Demonstrates ability to work independently with competency in all aspects of the role. **Minimum of two (2) years of college level education (60 semester or 90 quarter units) with a minimum of 12 semester (18 quarter) units in social work-related subject areas such as child development, social work, human behavior, rehabilitation, psychology, or substance use counseling.
• Strongly desired– Candidates with lived/personal experience with homelessness, mental illness, substance use disorder, and/or other challenges experienced by the people served.
• Must have basic knowledge of Microsoft Suite (Excel, PowerPoint, Outlook, etc.).
• Must be able to provide written verification of experience and education upon hire.
• Must have ability to occasionally or regularly work a flexible schedule, including weekends and evenings.
• Required – Candidates who are fluent in Spanish
• Preferred– Training in harm reduction, Housing First, trauma-informed, low barrier service models.

Conditions of Employment:

• May work across all agency programs as needed.
• Occasional flexible work schedule required to meet individual client needs.
• Must possess a valid CA Driver’s License, current auto insurance, and a clean DMV printout (no more than 3 points).
• Must pass a clear background check with CACI, DOJ & FBI.
• CPR and First Aid Certified.
• TB Exam and Physical at the time of employment.

Driving Requirement:

• Driving is a required function of this position. Employees must use a personal vehicle that meet all agency requirements, including maintaining liability insurance that meets or exceeds state requirements.
• Employees are responsible for ensuring the timely renewal of their vehicle insurance policies and providing updated documentation to the agency to remain in good standing and compliant with position requirements.

Training Provided:

• Comprehensive onboarding including CPR/First Aid, Crisis Communication/Pro-ACT, Trauma-Informed Care, Motivational Interviewing, and Collaborative Problem Solving.
• Comprehensive benefits package available.

Redwood Community Services, Inc. is an Equal Opportunity Employer and values diversity at all levels of its workforce.