Enhanced Care Coordinator

Arkansas Provider Coalition; Arkansas; Remote; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

FSA and Dependent Care FSA

Company-paid life and AD&D insurance

Short-term disability

Long-term disability

Paid holidays

Job summary

Arkansas Provider Coalition is seeking an Enhanced Care Coordinator to support members with complex care needs from a remote/field-based location within Arkansas. You will develop and monitor PCSPs, coordinate across health and community resources, and work with care teams to ensure timely, coordinated services.

The role requires strong communication, organization, and problem-solving skills, plus travel across Arkansas and documentation in EMR systems.

Qualifications

• Two years of college-level coursework in social work, psychology, sociology, or a health-related field.
• At least two years of experience in care coordination.
• Bachelor’s degree preferred in social work, psychology, sociology, or health-related field.
• Experience coordinating multiple services for complex populations.
• Knowledge of care coordination practices and navigating complex service systems.
• Must possess valid Arkansas driver’s license and have reliable vehicle for travel.

Responsibilities

• Develop, implement, document, evaluate, and monitor PCSPs for members with complex care needs.
• Coordinate services across physical health, behavioral health, IDD, and community resources.
• Provide information, recommendations, and support for PCSP implementation.
• Monitor member circumstances and communicate changes to support timely adjustments.
• Conduct weekly care team calls to discuss needs and barriers.
• Facilitate communication among members and support networks to ensure continuity of care.
• Participate in care planning meetings and care transitions.
• Educate, advocate, and assist members and families to navigate services.

Skills

Care coordination

Case management

DCFS experience

Therapeutic communities

Discharge planning

Complex populations

Licensure

Education

Bachelor’s degree in social work, psychology, sociology, or health-related field

Tools

Excel

Outlook

Word

Job description

Join us at Arkansas Provider Coalition and be a part of a team dedicated to providing the highest quality of care and achieving the highest satisfaction of our members.

Location: Remote/Field-Based (Candidates must reside in Arkansas)

Department: Enhanced Care Coordination

Reports To: Enhanced Care Supervisor

Employment Status: Full-time

Employees must be able to perform safety-sensitive functions at all times and may be subject to drug and alcohol testing and/or fitness-for-duty evaluations in accordance with company policy and applicable law.

At Arkansas Provider Coalition (APC), we believe effective care coordination goes beyond completing paperwork. Our Enhanced Care Coordinators serve as advocates, problem-solvers, resource navigators, and trusted partners for members with complex healthcare and support needs.

As an Enhanced Care Coordinator, you will help members navigate complex systems, overcome barriers to care, and access the services and resources necessary to support their health, safety, and independence. You will work closely with members, families, guardians, healthcare providers, community organizations, and other members of the member’s support circle to coordinate services and promote continuity of care.

Assigned populations may include Tier IV members, individuals in therapeutic communities, re-entry populations, members involved with the Department of Children and Family Services (DCFS), and individuals with behavioral health needs, intellectual and developmental disabilities, substance use disorders, or other specialized needs.

As an Enhanced Care Coordinator, you will develop, implement, and monitor Person-Centered Service Plans (PCSPs) for assigned members designated as complex cases. You will also support care transitions, communicate emerging risks, participate in care team discussions, and help ensure members receive appropriate, timely, and coordinated services. This position requires strong communication, organization, problem-solving, and time-management skills, along with the ability to manage a field-based schedule, travel throughout Arkansas, maintain accurate documentation, and respond effectively to changing member needs.

Person-Centered Care Coordination

• Develop, implement, document, evaluate, and monitor Person-Centered Service Plans (PCSPs) for assigned members with complex care coordination needs.
• Coordinate services across physical health, behavioral health, intellectual and developmental disabilities, substance use treatment, community resources, and other applicable service systems.
• Provide information, recommendations, and support to help ensure the effective implementation of each member’s PCSP.
• Monitor changes in member circumstances and communicate relevant information to support timely adjustments to care and services.
• Conduct weekly calls with care teams and relevant stakeholders to discuss member needs, service coordination, progress, and potential barriers.
• Facilitate communication among members and their support circles to promote continuity of care and coordinated service delivery.
• Participate in discussions and meetings concerning assigned members, including care planning, case staffing, and care transition activities.
• Provide education, guidance, advocacy, and assistance to help members and their families navigate available services and resources.
• Identify and communicate risks, concerns, and changes in member circumstances that may affect health, safety, or service delivery.
• Maintain appropriate professional boundaries while building respectful, collaborative relationships with members and their support networks.

Collaboration & Care Coordination

• Collaborate with healthcare providers, behavioral health professionals, community organizations, state agencies, families, guardians, and other members of the care team.
• Coordinate care activities for complex populations, including Tier IV members, therapeutic community participants, re-entry populations, members involved with DCFS, and individuals receiving court-ordered treatment.
• Assist with cases that have not yet been assigned when needed to support seamless care transitions and continuity of services.
• Communicate necessary information, identify emerging risks, and elevate concerns to the appropriate internal or external stakeholders.
• Participate in care team meetings, case discussions, and other activities necessary to support member needs and PCSP implementation.
• Help resolve service coordination challenges and identify opportunities to improve communication, access to care, and member outcomes.
• Develop or contribute to materials, resources, and processes that improve care coordination efficiency and reduce risks.

Documentation, Compliance & Quality

• Maintain accurate and timely documentation of member contacts, care coordination activities, service planning, referrals, and follow-up activities in the designated electronic medical record (EMR) or other required systems.
• Ensure documentation is completed in accordance with APC policies, contractual requirements, established timeframes, and applicable state and federal regulations.
• Follow applicable HIPAA requirements and organizational policies regarding information security and data confidentiality.
• Remain informed about applicable care coordination requirements, community resources, and regulatory expectations.
• Identify opportunities to improve workflows, reduce risks, strengthen care transitions, and support positive member outcomes.
• Participate in quality improvement activities, training, and team initiatives as assigned.

Technology & Field-Based Work

• Utilize company-issued technology, Microsoft 365 applications, communication platforms, the EMR, and other required systems to complete essential job functions.
• Maintain a secure home office with reliable internet access and appropriate safeguards for confidential member information.
• Schedule and manage appointments, member contacts, care team meetings, and required follow-up activities across an assigned caseload.
• Travel throughout Arkansas to member homes, provider offices, community locations, meetings, trainings, and other assigned locations.
• Effectively manage a field-based schedule while balancing member needs, travel, documentation, appointments, and regulatory deadlines.
• Maintain company equipment and protect organizational assets in accordance with APC policies.

Qualifications

• Care coordination or case management.
• Managed care or the Provider-Led Arkansas Shared Savings Entity (PASSE) model.
• Intellectual and developmental disabilities (IDD).
• Department of Children and Family Services (DCFS) or other child welfare services.
• Therapeutic communities or re-entry programs.
• Hospital readmissions, discharge planning, and transitions of care.
• Community-based services and support programs.
• Working with individuals experiencing complex medical, behavioral, social, or behavioral health needs.
• Licensed clinical social work or other relevant professional licensure.
• Experience working with complex populations, coordinating multiple services, and navigating Arkansas healthcare and community systems is especially valued.
• Completion of at least two years of college-level coursework in social work, psychology, sociology, another social science, or a health-related field.
• Experience: At least two years of experience in care coordination.
• Technology: At least one year of beginner-level experience using Microsoft Excel, Outlook, and Word.
• A bachelor’s degree in social work, psychology, sociology, another social science, or a health-related field is preferred.

Ideally, candidates will have three to five years of experience in care coordination within managed care and/or the Arkansas PASSE model.

• Ability to establish effective working relationships with members, families, guardians, healthcare providers, community partners, and other stakeholders.
• Knowledge of care coordination practices and the ability to navigate complex service systems.
• Ability to identify barriers to care, communicate risks, and coordinate appropriate follow-up.
• Strong organization and time-management skills, including the ability to manage multiple cases, appointments, and deadlines.
• Ability to work independently while maintaining effective communication and collaboration with the care team.
• Proficiency with Microsoft Word, Excel, Outlook, and other business technology.
• Ability to maintain accurate electronic records and protect confidential member information.

• Must possess a valid Arkansas Class D (Non-Commercial Vehicle) Driver’s License before employment and maintain licensure throughout employment.
• Must have access to a properly licensed, insured, and reliable automobile for assigned business travel.
• Must reliably travel to member homes, provider offices, community locations, meetings, and other assigned locations throughout Arkansas as required.
• Must maintain a secure home office environment with reliable internet access and the ability to safeguard confidential member information.
• Must comply with APC policies, applicable confidentiality requirements, and all relevant state and federal regulations.

• Child maltreatment registry check.
• Adult maltreatment registry check.

At APC, we believe effective care coordination begins with how we treat people.

Advocating for members and helping remove barriers to care.

• Interpersonal Skills/Team Building.
• Organization and Planning.

Benefits

Health & Well-Being

• Medical, dental, and vision insurance.
• Flexible Spending Account (FSA) and Dependent Care FSA.
• Company-paid life and AD&D insurance.
• Voluntary life and AD&D insurance for yourself, spouse, and dependents.
• Short-term disability.
• Company-paid long-term disability.
• Comprehensive Employee Assistance Program.

Financial Well-Being

• ~ 12 paid holidays, including one floating holiday.
• ~ Hiring Hourly Range : $23.77–$26.41 per hour

The following physical activities are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. frequently walk, sit, reach with hands and arms, utilize a computer, and drive an automobile; The employee may be required to lift and/or move up to 25 pounds in the performance of essential job functions. The position involves extended computer use, significant mental concentration, frequent communication, and the ability to adapt to changing member needs and program requirements.

This is a remote/field-based position requiring the employee to maintain a secure, quiet home office environment while regularly traveling to member homes, provider offices, community locations, meetings, trainings, and other assigned locations throughout Arkansas.

Regular travel by personal automobile is an essential function of this position. The employee may be exposed to typical Arkansas outdoor weather conditions, including cold, heat, humidity, and rain, when traveling to different locations.

The employee may be required to stand and/or sit for extended periods and may encounter varying noise levels and typical office and community environments. The position requires the ability to manage an independent schedule while maintaining communication with supervisors, colleagues, members, and external stakeholders.

APC adheres to all applicable federal, state, and local regulations. APC provides reasonable accommodations to qualified individuals with disabilities and/or medical conditions, sincerely held religious beliefs, and/or as otherwise required by applicable law to enable the employee to perform the essential functions of the position.

This document does not create an employment contract, implied or otherwise.

If you have experience in care coordination, managed care, behavioral health, intellectual and developmental disabilities, Arkansas Medicaid, DCFS, re-entry services, therapeutic communities, or other complex service systems, we invite you to bring your knowledge and passion for serving Arkansans to APC.

Join Arkansas Provider Coalition and become part of a team dedicated to improving access to care, supporting member choice, and helping individuals and families navigate complex systems.

Arkansas Provider Coalition does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.