Engineering Triage Lead: Embedded, Mobile & Cloud

ridealso; Palo Alto (CA); On-site; USD 170,000 - 210,000; Full time

Benefits offered by this job

Robust health coverage

One Medical membership

Fertility and family benefits

Flexible time off

401(k) match

Job summary

ALSO, an electric mobility company in Silicon Valley, seeks an Engineering Technical Lead – Engineering Triage in Palo Alto. You will lead the triage function across embedded firmware, mobile apps, cloud services, and connected vehicles, defining processes and driving issues to timely closure.

You will collaborate with Firmware, Mobile, Cloud, Systems, Product, Support, and Manufacturing to improve quality, investigate root causes, and enhance observability, logging, and diagnostics across

Qualifications

• Bachelor's or Master's degree in Computer Science, Software Engineering, Electrical Engineering, Computer Engineering, or a related technical field
• 8+ years developing and/or validating embedded software, mobile applications, or cloud services, with experience in systems engineering, software quality, and engineering operations
• Automotive experience a plus, including CAN protocol debugging tools (Vector, NI, etc.), DBCs, Power Management, Fault Management, DTCs, UDS, and telemetry data
• Proven experience leading cross-functional investigations spanning embedded firmware, mobile apps, cloud platforms, and connected devices
• Strong understanding of embedded and distributed architectures, MCU/ECU, RTOS and Linux-based systems, OTA firmware updates, hardware/software interfaces, and board-level debugging
• Experience with connected product technologies such as Bluetooth, BLE, Wi‑Fi, Cellular, GNSS, MQTT, and REST APIs
• Working knowledge of cloud-native architectures, backend services, distributed systems, APIs, authentication, telemetry pipelines, and observability platforms
• Experience with engineering lifecycle tools (Jira, Confluence, GitHub, GitLab, or similar) and hardware debugging tools (JTAG, I2C, SPI, serial consoles, logic analyzers, oscilloscopes)
• Strong analytical and debugging skills, with the ability to interpret logs, traces, crash reports, telemetry, and diagnostics across software layers
• Programming/scripting experience (C/C++, Python, or similar) for automating workflows, diagnostics, and reporting, plus experience with CI/CD and release management across firmware, mobile, and cloud

Responsibilities

• Lead the Engineering Triage function, setting technical processes and best practices for managing issues across firmware, mobile apps, cloud services, and connected systems
• Own intake, prioritization, investigation, and assignment of engineering issues from customer support, field operations, and product development
• Drive cross-functional root cause analysis across firmware, mobile, cloud infrastructure, backend services, APIs, connectivity, and hardware/software interactions
• Partner with Firmware, Mobile, Cloud, Systems Engineering, Product, Support, Quality, Manufacturing, and Operations to resolve customer-impacting issues on time
• Lead periodic triage reviews, coordinating investigations, identifying dependencies, removing blockers, and driving issues to closure
• Build and maintain dashboards and metrics for issue aging, defect trends, release quality, customer impact, and engineering throughput
• Improve observability by working with software teams to enhance logging, diagnostics, telemetry, crash reporting, and remote debugging
• Define severity classifications, prioritization frameworks, escalation paths, and SLOs for issue management
• Work with Release Management to assess issue readiness and support go/no-go decisions for firmware, mobile, and cloud deployments
• Build tooling and automation for issue tracking, log collection, diagnostics, and defect reporting, and mentor engineers on debugging and incident management

Job description

ALSO, an electric mobility company in Silicon Valley, seeks an Engineering Technical Lead – Engineering Triage in Palo Alto. You will lead the triage function across embedded firmware, mobile apps, cloud services, and connected vehicles, defining processes and driving issues to timely closure.

You will collaborate with Firmware, Mobile, Cloud, Systems, Product, Support, and Manufacturing to improve quality, investigate root causes, and enhance observability, logging, and diagnostics across