Engineering Technician: Technical Support & Testing

Kids for the Future; Chagrin Falls (OH); On-site; USD 52,000 - 65,000; Full time

Job summary

Mar-Bal is seeking an Engineering Technician to support the Electrical Performance Products group. You will act as a key technical resource handling customer inquiries, perform performance testing, and assist in process improvements and documentation updates.

The role requires an associate degree in a technical discipline, 2–5 years in a technical manufacturing setting, and strong Excel data analysis skills. Up to 20% travel may be involved, with on-site responsibilities in Ohio.

Qualifications

• Experience following test plans and presenting results clearly.
• Strong Excel data analysis and reporting skills.
• Self-motivated with ability to manage multiple projects.
• Excellent interpersonal and cross-functional communication skills.
• Occasional travel up to 20% may be required.

Responsibilities

• Serve as primary technical resource responding to customer inquiries via phone, email, chat, or hubspot.
• Document customer interactions, issues, and resolutions in the support system.
• Escalate complex issues to engineering or senior support staff.
• Troubleshoot product issues, identify root causes, and recommend solutions.
• Reproduce customer-reported issues for testing and validation.
• Assist with product development, revisions and updates.
• Create and maintain support documentation, FAQs, and knowledge base articles.
• Assist in developing test plans, procedures, and validation protocols for new products.
• Perform mechanical and electrical testing per established procedures.
• Record, analyze, and report test results.
• Follow laboratory safety guidelines and maintain a clean workspace.
• Assist business unit with research, experiments, and special projects.
• Ensure compliance with policies, quality standards and regulatory requirements.
• Document procedures and maintain laboratory logs and records.

Skills

Test plan execution

Data analysis with Excel

Project coordination

Communication

Travel up to 20%

Education

Associates degree in technical discipline or equivalent

Tools

Microsoft Office

Job description

Mar-Bal is seeking an Engineering Technician to support the Electrical Performance Products group. You will act as a key technical resource handling customer inquiries, perform performance testing, and assist in process improvements and documentation updates.

The role requires an associate degree in a technical discipline, 2–5 years in a technical manufacturing setting, and strong Excel data analysis skills. Up to 20% travel may be involved, with on-site responsibilities in Ohio.