Engineering Systems Manager

Wonder Group, INC; Boston (MA); On-site; USD 128,000 - 135,000; Full time

Benefits offered by this job

Equity

401K

Medical insurance

Dental

Job summary

Wonder is seeking an Engineering Systems Manager to be the backbone of our hardware engineering team in Boston. You will own and optimize the core engineering software suite (Solidworks, PDM, PLM Arena, Jira) to enable design, documentation, and release of complex automation products.

You will create workflows, automate processes, and troubleshoot issues while enforcing content standards and BOM management.

Qualifications

• 3+ years administering CAD, PDM, and PLM for an engineering team.
• Experience configuring PLM systems (e.g., Arena, Propel, Teamcenter).
• Experience with Jira and custom automations/workflows.
• Understanding hardware product development lifecycle and terminology.
• Able to translate engineer workflows into real-world processes in software.

Responsibilities

• Act as architect and administrator for Solidworks, PDM, PLM, and Jira.
• Create and maintain custom workflows, automations, and templates.
• Troubleshoot vault access issues, errors, and software bugs.
• Enforce documentation standards for naming, revision control, and BOM.
• Maintain software as new versions release; test integrations.
• Manage permissions and onboarding/offboarding for hardware engineers.
• Partner with IT Procurement to manage licenses and renewals.

Skills

CAD administration

Troubleshooting

Training materials

Tools

Solidworks

PDM

PLM software

Jira

Job description

About WonderEverything’s on the menu at Wonder. Except compromise.Wonder is the mealtime platform built to feed every craving in one order. With Wonder, you can mix and match hundreds of dishes from 20+ exclusive restaurants in a single order, so everyone gets exactly what they’re craving. Enjoy everything from tacos to Thai with $0 delivery fees, plus dine-in or pick up at a Wonder location near you. Each dish is made to order on-site by our culinary team and served hot.Behind the scenes, Wonder owns and operates every step of the dining experience, from recipe development to the technology that powers our experience, allowing us to deliver quality, variety, and consistency at scale.Join us as we work to make great food more accessible.Within Wonder, the Robotics team is a core pillar of our innovation strategy. We build the automation solutions that help make Wonder’s 'no-compromise' promise possible at scale. Our mission is to use robotics to enable incredible variety and culinary authenticity. By reimagining the kitchen environment, we improve the daily experience of our team members and ensure every customer receives a perfect meal, every time.The best in the business are coming to Wonder, working every day to make us the destination for every mealtime moment. Join a team of technology, culinary, and logistics pioneers, backed by top-tier venture capitalists, and help us make great food more accessible.About The OpportunityWe are looking for an Engineering Systems Manager to be the backbone of our hardware engineering team. You will be the primary owner of the core engineering software suite that enables our mechanical engineers to design, document, and release complex automation products. Your goal is to eliminate technical friction, ensuring that our PDM, PLM, and project management tools are optimized for speed, reliability, and data integrity.The Impact You Will MakeAct as the architect & administrator for our core engineering suite, including Solidworks, PDM, PLM (Arena), and Jira, supporting both our hardware R&D and Manufacturing TeamsCreate and maintain custom workflows, automations, and templates in that core suite. Take feedback and requests from the team as well as implementing your own best practices.Serve as the first line of defense for troubleshooting error messages, vault access issues, and software bugs for the mechanical engineering team.Enforce and improve Wonder Robotics’ documentation standards for file naming, revision control, and BOM (Bill of Materials) management within the PLM system.Perform regular maintenance of the software systems as new versions and features are released. Test the new features to make sure they work with our team’s workflows and automations.Manage permissions and onboarding/offboarding for all hardware engineering users across all software platforms.Partner with Wonder’s IT Procurement team to co-own the vendor relationships to purchase software licenses and renewals to ensure the team always has the tools they need without service interruptions.What You Bring to the Table3+ years of experience administering CAD (Solidworks strongly preferred), PDM, and PLM software for an engineering team.Proven experience configuring PLM systems (e.g., Teamcenter, Arena, Propel).Proven experience with JIRA, creating custom automations and workflows.Familiarity with all lifecycle phases of hardware product development, from Prototyping to Production.Deep familiarity with the mechanical design process and its terminology: you understand how engineers actually work, not just how software is configured.You understand the distinctions between Parts and Assemblies, 3D and 2D CAD, and ancillary Supporting Documentation, and can reason about how these items relate to each other within PDM and PLM databases.A "support-first" mindset with the ability to calmly troubleshoot technical issues under tight project deadlines.Strong ability to create "How-To" guides and training materials for engineers on how to use our systems correctly.Ability to translate the “ideal” workflow described by an engineer into a real world process within the relevant software product.Bonus - familiarity with Quality Management System (QMS) implementation.This role requires a minimum of 3 days a week in the office, with additional days as needed based on project demands.This role is based in our Boston office in Charlestown, MAMassachusetts: $128,000 - $135,000 per year.Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.BenefitsWe offer a competitive salary package including equity and 401K. Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.A Final NoteAt Wonder, we build the best teams by hiring with an objective lens — evaluating people for their potential while championing diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. As part of our commitment to fair and compliant hiring practices, Wonder participates in the federal government's E-Verify program to confirm employment eligibility. If you need an accommodation during the interview process, please let your recruiter know.We look forward to hearing from you! We'll contact you via email or text to schedule interviews and share information about your candidacy.