Engineering Support Technician

NCAEC; Seattle, Northern (WA, KY); Hybrid; USD 50,000 - 58,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Seattle City Light is seeking a skilled administrator to support engineering, permitting, and customer processes. The role focuses on issuing and tracking work orders, processing ROW permits, and coordinating with internal teams to ensure accurate billing and compliance.

Candidates should be able to handle field-site tasks as needed, maintain documentation, and generate key reports. A strong attention to detail and ability to work in a dynamic environment are essential.

Qualifications

• Strong problem-solving and critical-thinking skills.
• Positive, collaborative attitude and commitment to supporting team goals.
• Ability to navigate and coordinate with multiple internal and external stakeholders.
• Familiarity with utility infrastructure, right of way permits, pole attachments, or joint use processes.
• High attention to detail and accuracy in reviewing technical documents.

Responsibilities

• Issue and maintain work orders.
• Manage and issue transfer notifications in Alden One.
• Intake, process, and manage engineering as-builts.
• Administer and oversee Joint Use fines.
• Process and manage Right Of Way (ROW) permit applications across multiple jurisdictions.
• Intake, approve, and process customer applications.
• Generate billing reports for Accounting and ensure accurate assignment of invoices to billable work orders.
• Issue Joint Use permits and ensure regulatory compliance.
• Investigate and resolve customer complaints.
• Produce internal and external reports and metrics.
• Generate Work Asset Management System (WAMS) work-order closure reports.
• Conduct site visits as needed to support permitting, inspections, and issue resolution.

Skills

Problem-solving

Collaboration

Stakeholder coordination

Documentation management

Job description

Seattle City Light is seeking a skilled administrator to support engineering, permitting, and customer processes. The role focuses on issuing and tracking work orders, processing ROW permits, and coordinating with internal teams to ensure accurate billing and compliance.

Candidates should be able to handle field-site tasks as needed, maintain documentation, and generate key reports. A strong attention to detail and ability to work in a dynamic environment are essential.