Technical Support Field Engineer - Los Angeles, CA

Dentsply Sirona; United States; On-site; USD 49,676 - 56,302; Full time

Job summary

Dentsply Sirona is looking for a Technical Support Field Engineer to provide on-site technical support for Imaging, CAD/CAM, and Treatment Center products. The role requires evaluating hardware and software issues, performing installations and repairs, and providing training to customers and technicians. Candidates should possess a minimum of four years of relevant field experience and skills in troubleshooting and problem resolution. Knowledge of medical/dental equipment is preferred. The position pays $36.06 – $40.87 hourly.

Qualifications

• Minimum four years of field experience in a technical environment.
• Experience with medical/dental equipment is preferred.
• Strong analytical and critical thinking abilities are required.

Responsibilities

• Provide on-site technical support and installation.
• Administer technical functions and ensure regulatory compliance.
• Travel for service calls on short notice.

Skills

Ability to read electrical diagrams

Strong mechanical skills

Exceptional communication skills

Fluency in English

Problem-solving skills

Education

Minimum 2-year college degree or certification in related field

Bachelor’s degree preferred

CompTIA or Cisco certifications

Tools

Microsoft Office

SQL database software

Wireshark

Job description

Summary

The Technical Support Field Engineer provides on‑site technical support for Dentsply Sirona Imaging, CAD/CAM, and Treatment Center customers and authorized dealer technicians. The role involves evaluating and analyzing hardware and software issues, traveling to customer sites for installation, maintenance, and repair, providing situational training to dealer technicians and customers, and maintaining accurate records in the repair database. The successful candidate is self‑driven, has strong critical thinking and problem‑solving skills, and is capable of working independently or as part of a team.

Key Responsibilities

• Provide site assessments, on‑site installation, preventative maintenance and troubleshooting for Dentsply Sirona Imaging, CAD/CAM and Treatment Center customers.
• Offer guidance and answers to customers calling in for installation, operation, troubleshooting and repair assistance.
• Administer technical functions, test equipment, handle repairs, conduct site inspections, and ensure regulatory compliance.
• Demonstrate system functionality and respond to customer issues and complaints.
• Diagnose system hardware, software, and operator problems and provide updates to managers and customers.
• Maintain advanced technical knowledge of assigned products to deliver expert installation, operation, troubleshooting, and repair.
• Recommend or perform minor remedial actions to correct problems, including troubleshooting, testing, generating reports, and modifying designs.
• Communicate status and completion information to management and stakeholders via phone, e‑mail or in‑person.
• Serve as a resource for other departments seeking technical information regarding the assigned products.
• Install, repair, and maintain customer equipment and train customers on proper use.
• Travel for service calls on short notice, including overnight travel when required.
• Work on special projects as assigned.
• Perform other duties as requested to support the technical service function.

Education

• Minimum 2‑year college degree required, or certification in biomedical equipment technology, applied engineering, or a related field; Bachelor’s degree preferred.
• Certifications: CompTIA, Cisco, or similar certifications are a plus.

Years And Type Of Experience

• Minimum four years of field experience in a technical environment, preferably with medical/dental equipment.

Required Computer Skills

• Microsoft Office (Word, Excel, PowerPoint)
• SQL database software
• Internet and email applications
• Database management and query writing (a plus)
• Wireshark experience (a plus)

Key Required Skills, Knowledge, And Capabilities

• Ability to read and understand electrical diagrams, data flows, and installation planning diagrams.
• Proficiency with tools and technology necessary for installations and repairs.
• Strong mechanical, electrical, and mathematical skills.
• Exceptional interpersonal, communication, and problem‑solving skills.
• Strong analytical and critical thinking abilities.
• Experience with complaint handling in a regulated medical device environment.
• Knowledge of designs and features of medical/dental devices.
• Flexibility to respond to changing business needs.
• Service‑oriented mindset and ability to stay calm in challenging situations.
• Coachable and receptive to feedback.
• Ability to work in a fast‑paced, demanding environment.
• Business acumen and strong oral and written communication skills, including explaining complex technical information to end users and technicians.
• Fluency in English (written and spoken).
• Ability to solve practical problems with limited standardization.
• Pay Range: $36.06 – $40.87 hourly rate.

Equal Opportunity Statement

Dentsply Sirona is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status.