Engineering Service Transition Manager - Columbia, MD

Rohde & Schwarz (China) Technology Co., Ltd.; Columbia, Northern (MD, KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Rohde & Schwarz (China) Technology Co., Ltd. is seeking a specialist to own the Engineering-to-Service handover for complex system projects, guiding upgrades and deployments to a smooth service transition.

You will establish standardized transition and service-readiness processes, define milestones, acceptance criteria, and deliverables, and coordinate with Engineering, Service, Program Management, and Operations throughout the lifecycle.

Responsibilities

• Own the Engineering-to-Service transition process for system engineering projects, upgrades, and deployments, ensuring a structured handover to Service.
• Establish and implement a standardized transition and service-readiness process, including plans, milestones, acceptance criteria, and required deliverables.
• Serve as the primary interface between Engineering, Service, Program Management, and Operations throughout the transition lifecycle.
• Lead Service Readiness Reviews and drive closure of gaps prior to handover in technical, documentation, training, tooling, and operations.
• Coordinate the transfer of system knowledge, configurations, technical documentation, maintenance procedures, open issues, and lessons learned to Service.
• Ensure Service teams are prepared to independently support maintenance, upgrades, troubleshooting, go-backs, and customer support.
• Establish clear Engineering/Service ownership and escalation paths for issues requiring Engineering support after transition.
• Drive continuous improvement by incorporating Service feedback and post-deployment lessons learned into future system engineering, design, and project execution.

Job description

• Own the Engineering-to-Service transition process for system engineering projects, upgrades, and deployments, ensuring a structured and successful handover to Service.
• Establish and implement a standardized transition and service-readiness process, including plans, milestones, acceptance criteria, and required deliverables.
• Serve as the primary interface between Engineering, Service, Program Management, and Operations throughout the transition lifecycle.
• Lead Service Readiness Reviews and drive closure of technical, documentation, training, tooling, and operational gaps prior to handover.
• Coordinate the transfer of system knowledge, configurations, technical documentation, maintenance procedures, open issues, and lessons learned to Service.
• Ensure Service teams are prepared to independently support maintenance, upgrades, troubleshooting, go-backs, and customer support.
• Establish clear Engineering/Service ownership and escalation paths for issues requiring Engineering support after transition.
• Drive continuous improvement by incorporating Service feedback and post-deployment lessons learned into future system engineering, design, and project execution.