Engineering Service Transition Manager - Columbia, MD

ROHDE & SCHWARZ GmbH & Co. KG; Columbia (MD); On-site; USD 110,000 - 160,000; Full time

Job summary

ROHDE & SCHWARZ GmbH & Co. KG is seeking a dedicated professional to own the Engineering-to-Service transition for complex system engineering projects.

You will drive structured handovers to Service, establish readiness processes, and ensure seamless collaboration across Engineering, Service, Program Management, and Operations. You will lead Service Readiness Reviews, close gaps in documentation, training, tooling, and procedures, and coordinate knowledge transfer to Service to ensure ongoing

Responsibilities

• Own the Engineering-to-Service transition process for system engineering projects, upgrades, and deployments, ensuring a structured and successful handover to Service.
• Establish and implement a standardized transition and service-readiness process, including plans, milestones, acceptance criteria, and required deliverables.
• Serve as the primary interface between Engineering, Service, Program Management, and Operations throughout the transition lifecycle.
• Lead Service Readiness Reviews and drive closure of technical, documentation, training, tooling, and operational gaps prior to handover.
• Coordinate the transfer of system knowledge, configurations, technical documentation, maintenance procedures, open issues, and lessons learned to Service.
• Ensure Service teams are prepared to independently support maintenance, upgrades, troubleshooting, go-backs, and customer support.
• Establish clear Engineering/Service ownership and escalation paths for issues requiring Engineering support after transition.
• Drive continuous improvement by incorporating Service feedback and post-deployment lessons learned into future system engineering, design, and project execution.

Job description

• Own the Engineering-to-Service transition process for system engineering projects, upgrades, and deployments, ensuring a structured and successful handover to Service.
• Establish and implement a standardized transition and service-readiness process, including plans, milestones, acceptance criteria, and required deliverables.
• Serve as the primary interface between Engineering, Service, Program Management, and Operations throughout the transition lifecycle.
• Lead Service Readiness Reviews and drive closure of technical, documentation, training, tooling, and operational gaps prior to handover.
• Coordinate the transfer of system knowledge, configurations, technical documentation, maintenance procedures, open issues, and lessons learned to Service.
• Ensure Service teams are prepared to independently support maintenance, upgrades, troubleshooting, go-backs, and customer support.
• Establish clear Engineering/Service ownership and escalation paths for issues requiring Engineering support after transition.
• Drive continuous improvement by incorporating Service feedback and post-deployment lessons learned into future system engineering, design, and project execution.