Engineering Operations Technician, ADC InfraOps DCEO

Socket.dev; Jessup (MD); On-site; USD 94,280,000 - 164,761,000; Full time

Job summary

Amazon Web Services (AWS) is seeking a Data Center Engineering Operations Technician to join our global infrastructure team. You will troubleshoot and operate critical electrical and mechanical equipment in data centers, including generators, switchgear, UPS, PDUs, AHUs, and building automation systems.

This role requires US citizenship and an active TS/SCI clearance with polygraph. You will work 12-hour rotating shifts, may perform limited maintenance, conduct root cause analyses, and support

Qualifications

• 1+ year of electrical or mechanical, or 1+ year of data center or mission critical facilities experience.
• High school or equivalent diploma.
• Current, active US Government Security Clearance of TS/SCI with Polygraph.

Responsibilities

• Operate and maintain electrical and mechanical, emergency generator, and fire/life safety equipment in data centers.
• Troubleshoot facility and rack-level events within internal SLAs.
• Perform routine maintenance tasks including filter changes, HVAC PMs, rack power installs, rack PDU, and rack ATS replacements.
• Provide support to Data Center Operations technicians.
• Perform root cause analysis of equipment failures.
• Ensure safety procedures are followed during work.
• Work a 12-hour rotating shift (3 and 4 day weeks, days or nights).
• Take daily operational readings of mechanical and electrical equipment.
• Use CMMS to manage workflows and spare parts inventory.
• Supervise contractors performing servicing or preventive maintenance.
• Respond to off-hour emergency calls per on-call rotation.
• Comply with physical security procedures and policies.
• Drive innovation to reduce operational costs.
• Handle small wires and objects.

Skills

Electrical experience

Mechanical experience

Data center experience

Security clearance TS/SCI with poly

Education

High school diploma

Job description

The Data Center Engineering Operations Technician (EOT) are Amazon's front line responders for hands‑on electrical and mechanical equipment troubleshooting and operation. This equipment includes, but is not limited to, standby diesel generators, switchboards/switchgears, UPSs, PDUs, AHUs, pumps, motors, VFDs, and building automation systems. They provide 24/7 shift coverage which could include 12 hour shifts, rotating shifts, 3, 4, or 5 day work weeks.

This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph.

Key job responsibilities

• Operate and maintain mechanical and electrical, mechanical, emergency generator, and fire/life safety equipment within the data center
• Troubleshoot of facility and rack‑level events within internal SLAs
• Perform limited maintenance tasks to including filter changes, HVAC PMs, rack power installs, rack PDU, and rack ATS replacements
• Provide support to Data Center Operations technicians
• Perform root cause analysis of equipment failures
• Ensure all safety procedures are adhered to while performing work
• Work a 12 hour shift (rotating 3 and 4 day work weeks days or nights)
• Take daily operational readings of all mechanical and electrical equipment through routine rounds/log taking (temperatures, voltages, currents, etc.)
• Utilize internal CMMS to manage building workflows and spare part inventory
• Supervise contractors who perform servicing or preventive maintenance
• Respond to off hour emergency calls per on call rotation for any one of the region's sites
• Fully comply with all physical security procedures and policies
• Drive innovation while reducing operational costs in the facilities
• Manipulate small wires and objects

Perform the following tasks, with or without reasonable accommodation:

• Walk job sites in uneven terrain
• Work at heights and from ladders
• Regularly lift and/or move up to 39 pounds; and participate in group lifts for 40 pounds or more
• Bend or twist the body into unusual positions while working
• Push or pull heavy objects into position
• Work in noisy environments

About the team

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can’t achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee‑led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional.

Basic Qualifications:

• 1+ years of electrical or mechanical, or 1+ years of data center or mission critical facilities (example: hospital, military facility, public safety facility, etc.) experience
• High school or equivalent diploma
• Current, active US Government Security Clearance of TS/SCI with Polygraph

Preferred Qualifications:

• 2+ years of data center engineering experience
• Knowledge of BMS and EPMS control systems and data collection/trending

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.

USA, MD, Jessup - 32.88 - 57.50 USD hourly