Engineering Manager, Site Reliability

Replicant; United States; Remote; USD 149,000 - 243,000; Full time

Job summary

A leading company in AI-driven customer service seeks an Engineering Manager for their Site Reliability team. This role focuses on project execution, mentorship, and collaboration across engineering functions, ensuring high-quality infrastructure and operational excellence.

Benefits

Remote working environment

Highly competitive salaries

401(k) plan

Top of the line healthcare

Health and Wellness Perk

Equipment Stipend

Flexible vacation policy

5-week sabbatical

Qualifications

• 2+ years leading remote teams in reliability or software engineering.
• Strong track record delivering critical infrastructure.

Responsibilities

• Lead the Site Reliability Engineering team and ensure high technical quality.
• Mentor team members and create individualized development plans.
• Oversee On-Call and Incident Management processes.

Skills

Collaboration

Communication

Creativity

Curiosity

Mentorship

Tools

JIRA

Google Sheets

Job description

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At Replicant, we believe AI should work for people, starting with customer service. That’s why we built a platform that helps contact centers resolve more requests, proactively identify issues, and improve agent performance with AI-powered conversation intelligence and AI agents that act like your best reps.

Our AI agents handle millions of calls every month for Fortune 500 companies and high-growth innovators. From processing payments to booking appointments and authenticating users, they help customers get what they need instantly, 24/7. Meanwhile, our real-time conversation insights help contact center leaders coach better and improve every interaction.

We’re leading the shift from legacy systems to AI-first service, powered by large language models (LLMs)and designed for enterprise scale, security, and empathy. If you’re excited by the potential of LLMs, voice AI, and building category-defining technology with a kind, ambitious team, you’ll love it here.

We’re looking for an Engineering Manager to lead the Site Reliability Engineering team. This role balances the need for successful project execution with mentorship and development of a highly motivated team of engineers in a fast-paced environment. You will work with your team to ensure high technical and product quality, including occasionally contributing yourself. We are searching for a person with great collaboration skills, who will build trusted consulting relationships across all engineering functions.

What You’ll Do

• Support a collaborative working culture in a remote-first environment
• Leverage your technical expertise to drive project success by shaping architecture, guiding design decisions, and maintaining code quality through regular reviews—while occasionally contributing hands-on to non-critical path initiatives
• Coach and mentor your team by creating individualized development plans, tracking progress through measurable goals, and uniting the team around our company vision
• Partner with internal teams and business partners to scale a robust cloud infrastructure, ensuring operational excellence and cost efficiency for our virtual agent platform
• Cultivate a "shift left" culture for sustainable shared ownership of platform reliability, scalability, and performance
• Oversee On-Call and Incident Management processes and procedures
• Collaborate with Engineering Leadership to shape best practices and drive operational and technical excellence across teams
  
  

What You'll Bring

• You bring 2+ years of experience thoughtfully leading remote teams in reliability, infrastructure, or software engineering
• You take ownership, guiding high-impact projects from idea to completion, often in close partnership with others
• You have a strong track record of delivering critical infrastructure while supporting and coordinating across teams to meet shared goals
• You bring a deep understanding of modern public cloud infrastructure, observability practices, and distributed systems, and enjoy sharing that knowledge with others
• You communicate clearly, plan collaboratively, and bring creativity and curiosity to complex challenges
• You’re skilled at turning abstract ideas into approachable, incremental plans that create alignment and shared understanding
• You care about growing others and bring a thoughtful approach to career development—supporting team members through mentorship, growth opportunities, and promotions.
• You value data-informed decision-making and are passionate about using insights to improve how your team and product evolve
• You're comfortable using tools like JIRA, Google Sheets, and dashboards to support transparency and make collaborative decisions
• You're committed to fostering team health, consistent progress, and shared learning through agile practices and a culture of continuous improvement
  
  

For All Full-time Employees, We Offer

Remote working environment that respects time zone differences

Highly competitive salaries, equity, and for US Employees, a 401(k) plan

Top of the line healthcare (medical, vision, and dental)

️ Health and Wellness Perk

️ Equipment Stipend

Flexible vacation policy

️ Amazing team trips & offsites where you can find our CEO baking bread for the team

Replicants are eligible for a 5-week sabbatical after being at the company for 4.5 years

Our Values

Replicant has three core values. It is critical that everyone who joins the team feels excited and moved by these values as every new team member makes an impact on our culture.

Blade Runners: We take ownership and pride to influence the outcomes of our goals. We are successful, and like a Blade Runner, use the tools at our disposal to reach our objectives. We value open and honest communication and proactively seek feedback along the way. We are a company driven to grow and achieve both individually and as a team.

Bread Makers: We are humble and strive toward an egalitarian culture. No task is too big or too small. We work together to achieve our goals and develop our company mission. We believe that the whole is greater than the sum of its parts in everything that we do.

Självdistans (Self-Distance): Självdistans is Swedish for self-distance. It's the ability to critically reflect on oneself and one's relations from an external perspective. With this in mind, we act with objectivity and always remember that we are not our work. There's no perfect science to growing a team or business, but we trust everyone at Replicant to point out our blind spots and humbly admit their own.

Replicant is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at [e-mail] and we’ll work to meet your needs.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Software Development

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