Senior Product Manager - Payer Enrollment & Core Configuration

Mass Digital Health; Boston (MA); Hybrid; USD 141,000 - 239,000; Full time

Benefits offered by this job

Commuter support

Tuition assistance

Employee resource groups

Job summary

athenahealth is seeking a Senior Product Manager to lead key areas of the athenaCollector revenue cycle platform, focusing on payer electronic connectivity and core practice configuration. You will support customer onboarding, including connectivity and scale, based in Boston, MA with in-office presence one day per week.

Reports to the Product Management Director and collaborates across teams to improve connectivity and efficiency.

Qualifications

• 8+ years in product management, incl. 4+ years in US healthcare revenue cycle.
• Experience enabling electronic transactions with payers, clearinghouses, and trading partners (ERA, EFT, EDI).
• Ability to automate workflows using AI, APIs, and third-party connectors.
• Bachelor's degree or equivalent in product management or related field.

Responsibilities

• Define and execute automation-first product vision, strategy and roadmap for electronic transactions with payers and clearinghouses, plus core practice configuration.
• Develop work management solutions to prioritize, assign, track, and complete payer connectivity work.
• Build visibility tooling (dashboards, health monitoring, alerts) to track connectivity and revenue health.
• Drive execution across engineering pods with clear ownership and high-priority focus.
• Use data to identify problems, define success metrics, and track outcomes for impact.
• Partner with leadership to drive portfolio strategy and KPI alignment.

Skills

Product strategy

Cross-functional leadership

Data-driven decisions

Healthcare revenue cycle

AI automation

API integration

Stakeholder alignment

Education

Bachelor's degree

Job description

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Position Summary:

athenahealth is looking for a Senior Product Manager to lead key product areas within athenaCollector's revenue cycle management platform, with a focus on payer electronic connectivity and core practice configuration. This role is responsible for supporting customer onboarding, including payer connectivity and maintaining connecting health at scale. This position is based in Boston, MA, with an expectation to be in the office one day per week. This role reports to the Product Management Director.

About the Team:

The Practice Management Zone supports core revenue cycle workflows that help customers manage their practices to financial and operational excellence. The team brings together product, engineering, UX, analytics, and operations professionals who partner closely to improve payer connectivity, workflow automation, and practice configuration across athenahealth's customer base.

Essential Job Responsibilities:

• Define and execute on automation-first product vision, strategy and roadmap for electronic transactions with payers and clearinghouses, as well as core practice configuration.
• Develop work management solutions that enable customers and operations teams to prioritize, assign, track, and complete payer connectivity work.
• Build and maintain visibility tooling — including dashboards, health monitoring, and alerting — so customers and internal teams can track connectivity status, maintain transaction health, and detect degradation before it impacts revenue.
• Drive execution across multiple engineering pods using spec-driven development, ensuring clear ownership and focused on the highest priorities.
• Use quantitative and qualitative data to identify problem themes, define success metrics and hypotheses, and track outcomes to ensure impact.
• Partner with Product Management and Operations leaders to drive portfolio strategy, gain organizational alignment, and deliver KPI impact.
• Support product launches through alpha, beta, and general availability in collaboration with customer-facing and internal teams.
• Use AI tools and automation to improve personal productivity and effectiveness.

Additional Job Responsibilities:

• Present product direction, recommendations, and updates to stakeholders and leadership with clarity and precision.
• Collaborate effectively with stakeholders across the organization. Balance competing stakeholder asks across issue handling, cross-org coordination, rollouts, and ongoing roadmap work.
• Mentor other product managers and contribute to team practices and product craft.

Expected Education & Experience:

• 8+ years of product management experience, with 4+ years in US healthcare revenue cycle management.
• Demonstrated experience working on products that enable the setup and maintenance of electronic transactions with payers, clearinghouses, and trading partners. Relevant work types include ERA, EFT, EDI, Eligibility, and payment processing.
• Experience with automating workflows through agentic AI, API integration, or third-party partner connectivity to replace manual effort.
• Understanding of the data collection, partner-specific requirements, and multi-step enrollment lifecycle needed to stand up and sustain electronic transactions.
• Experience building strategies, building organizational alignment, and executing to deliver measurable business impact.
• Strong analytical skills with the ability to synthesize large sets of quantitative and qualitative data into product strategy and roadmaps.
• Experience working across multiple teams or product pods in a cross-functional environment.
• Strong communication skills with the ability to present clearly, build alignment, and make thoughtful tradeoff decisions between scope and schedule.
• Experience with core practice configuration and onboarding software preferred.
• Bachelor's degree or equivalent combination of education, training, and experience in product management.

$141,000 - $239,000

Expected Compensation

The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture:

Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment:

Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

Learn more about our culture and benefits here: athenahealth.com/careers

https://www.athenahealth.com/careers/equal-opportunity