Engineering Manager, Managed Gateways Infrastructure

Kong; United States; Remote; USD 42,000 - 63,000; Full time

Job summary

Kong is seeking a Software Engineering Manager for Managed Gateways Infrastructure in Bangalore. The role focuses on owning and growing a multi-tenant SaaS infrastructure, staying hands-on in critical implementations, and driving reliability and scalability across regions and clouds.

You will shape a fast-paced engineering culture built on urgency, ownership, and first-principles thinking, enabling rapid product iteration and platform innovations for API and AI strategies.

Qualifications

• Proven ability to lead hands-on infrastructure teams
• Experience delivering highly available multi-tenant SaaS platforms
• Strong architecture and incident response skills

Responsibilities

• Own and grow Kong's Managed Gateways Infrastructure engineering team in Bangalore, staying hands-on when needed
• Ensure reliability and scalability of multi-tenant SaaS platform across regions and clouds
• Drive 99.99%+ availability across global deployments (AWS, Azure, GCP)
• Act as direct technical contributor during incidents and critical design reviews

Skills

Cloud infrastructure

SaaS architecture

Incident management

Team leadership

Multi-region deployments

Tools

AWS

GCP

Azure

Job description

Are you ready to unlock intelligence? Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

The MissionKong Cloud Gateways is Kong's foundational cloud-native SaaS platform, powering its managed API and AI Gateway offerings. It provides a multi-tenant control plane, automation, and platform services that let customers securely deploy, operate, and scale dedicated gateway infrastructure with the simplicity of a fully managed cloud service. Behind that experience sits a distributed platform responsible for provisioning, fleet management, software lifecycle, zero-downtime upgrades, observability, security, and multi-region operations across globally distributed cloud infrastructure - built to a target of 99.99% availability, balancing reliability, performance, operational excellence, and infrastructure efficiency at global SaaS scale.

As a Software Engineering Manager for Managed Gateways Infrastructure, you will own and grow Kong's Bangalore-based engineering team, taking full accountability for this multi-tenant SaaS platform. Kong Cloud Gateways is growing 100% YoY, and as enterprises increasingly adopt AI alongside traditional APIs, this platform becomes an increasingly important part of Kong's API and AI strategy - every improvement in automation, scalability, and operational excellence you drive accelerates new platform capabilities and lets product teams innovate faster. Beyond the technical charter, you play a key role in shaping a dynamic engineering culture - one built on urgency, ownership, and first-principles thinking - as the team scales to match the pace of the business. This is a highly technical, hands-on leadership role - you're expected to stay close to the systems, dig into hard problems alongside your team, and not hesitate to get into the trenches when it matters.

What You'll Do

• Own and grow Kong's Managed Gateways Infrastructure engineering team in Bangalore - scaling the team's capability, raising the technical bar, and staying hands-on in critical implementations and incidents, not just directing from a distance.
• Own the reliability and scalability of a multi-tenant SaaS infrastructure platform serving customers across regions and clouds - every architectural decision has to hold up under multi-tenant load, isolation, and blast-radius considerations, not just single-tenant assumptions.
• Drive 4-9s (99.99%+) availability across Kong's global infrastructure footprint - owning capacity, resilience, and failure-mode design across multi-region, multi-cloud deployments (AWS, Azure, GCP) so Cloud Gateways stays up for customers everywhere, at any scale.
• Act as a direct technical contributor when it counts - complex incidents, architecture reviews, and high-stakes implementations that materially move the needle on Managed Gateways'