Senior Software Engineering Manager, Managed Gateways SREs

Kong; United States; Remote; USD 107,000 - 165,000; Full time

Job summary

Kong in Toronto is seeking a Senior Software Engineering Manager for Managed Gateways SREs to build and lead a team from the ground up, drive reliability, scalability, and 99.99%+ uptime for Kong’s managed services, and work hands-on in the early stage.

You'll own end-to-end operations, mentor engineers across Americas and Europe, collaborate with product and support, and shape roadmaps with a focus on automation, observability, and fault-tolerant cloud-native systems using Kubernetes and Golang.

Qualifications

• Proven experience leading SRE or DevOps teams in high-growth environments.
• Deep expertise designing and operating highly available distributed systems on cloud platforms (AWS/Azure/GCP).
• Extensive hands-on Kubernetes production experience.
• Proficiency in Golang for infrastructure automation.
• Strong observability knowledge with Prometheus/Grafana/OpenTelemetry.
• Experience with incident management and root-cause analysis.
• Familiarity with API gateways, service mesh, or network proxies is a plus.

Responsibilities

• Build Kong’s Managed Gateways SRE team in Toronto from the ground up, defining standards and onboarding.
• Contribute hands-on to critical implementations and reliability work in early stages.
• Lead and mentor a high-performing SRE team supporting global enterprise customers.
• Architect and operate scalable, fault-tolerant cloud-native systems in production.
• Own monitoring, incident response, and blameless post-mortems for continuous improvement.
• Drive automation and self-service tooling to reduce toil and improve developer experience.
• Define and track SLOs/SLIs and advocate for architectural best practices.

Skills

Leadership & Management

Cloud platforms (AWS/Azure/GCP)

Kubernetes expertise

Golang / Infra automation

Observability (Prometheus, Grafana, O

Incident management & RCA

API gateways knowledge

Tools

Kubernetes

Terraform

CI/CD pipelines

OpenTelemetry tooling

Job description

Are you ready to unlock intelligence?

Location: Toronto

Senior Software Engineering Manager, Managed Gateways SREs

The Mission

As a Senior Software Engineering Manager for Managed Gateways SREs, you will lead the charge in defining the reliability, scalability, and operational excellence of Kong’s critical managed services. Your team’s unwavering commitment to 99.99%+ uptime and seamless performance directly empowers developers globally, fueling the Agentic Era by providing the robust infrastructure that underpins modern API-driven applications. You’ll build this team in Toronto from the ground up, and in the early stages, you’ll stay hands-on - directly in the work, not just directing it from a distance.

What You’ll Do

• Build Kong’s Managed Gateways SRE team in Toronto from the ground up - hiring, setting the bar, and staying hands-on in enterprise implementations as the team ramps.

• Act as a direct contributor to critical implementations and reliability work in the early stages, with outcomes that materially move the needle on Managed Gateways’ growth and business performance.

• Lead, mentor, and grow a high-performing team of Site Reliability Engineers dedicated to Kong’s Managed Gateway offerings, in direct support of our critical enterprise customer base across the Americas and Europe.

• Architect and implement robust, scalable, and fault-tolerant cloud-native systems using technologies like Kubernetes, Golang, and major cloud providers.

• Own the end-to-end operational lifecycle, from proactive monitoring and alerting to incident response and blameless post-mortems, ensuring continuous service improvement.

• Drive developer delight and operational efficiency through automation, self-service tooling, and streamlined workflows for deploying and managing API gateways, while proactively preventing technical debt and reducing operational toil.

• Define, track, and report on key SLOs and SLIs, and advocate for architectural best practices that keep Managed Gateways performant and resilient as it scales.

• Collaborate cross-functionally with Product, engineering, and support teams to influence roadmap decisions and ensure operational readiness for new features.

What You’ll Bring

The Toolkit

• Proven experience leading and managing Site Reliability Engineering or DevOps teams in a fast-paced, high-growth environment.

• Deep expertise in designing, deploying, and operating highly available distributed systems on cloud platforms (AWS, Azure, or GCP).

• Extensive hands-on experience with Kubernetes (k8s) and container orchestration in production environments.

• Proficiency in Golang or similar modern programming languages for infrastructure automation and service development.

• Strong understanding of observability principles and experience with tools such as Prometheus, Grafana, OpenTelemetry, or similar.

• Demonstrated ability to manage critical incidents, perform root cause analysis, and implement effective preventative measures.

• Familiarity with API gateway technologies, service mesh, or network proxies is a significant plus.

The Kong DNA

• Ownership: You take full responsibility for the reliability and performance of systems, driving initiatives from conception to completion.

• Urgency: You thrive in dynamic environments, prioritizing critical issues and delivering impactful solutions with speed and precision.

• Collaboration: You build strong relationships, foster open communication, and work effectively across global teams to achieve shared goals.

Bonus Points

• Experience with open-source contributions or active participation in SRE/cloud-native communities.

• Certifications in cloud platforms (e.g., AWS Certified DevOps Engineer) or Kubernetes (e.g., CKA, CKAD).

• Background in companies focused on developer tools, infrastructure software, or API management.

About Kong:

Kong Inc., a leading developer of API and AI connectivity technologies, is building the infrastructure that powers the agentic era. Trusted by the Fortune 500 and startups alike, Kong’s unified API and AI platform, Kong Konnect, enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI models. For more information, visit www.konghq.com.